[Resolved] Reliance Communications — unable to use promo balance.

[Resolved] Reliance Communications — unable to use promo balance.

J Jayati28 from Gurgaon, Haryana

Hi, i recharged with the rs. 65 pack for full talktime on[protected] at 9.32am but have been unable to use the same since i'm on roaming. Kindly transfer the promo balance to my main account balance so that i can make us of that balance. It's a reliance prepaid number from orissa and i'm very unlikely to be there in the next 27 days which also is how long the pack is valid for. So please transfer it to my main account balance. Thanks. Was this information helpful? No (0) Yes (0)
Oct 16, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Sep 05, 2017 Updated by Jayati28 Still no reply from the company. Verified Support Sep 12, 2017 Reliance Communications Customer Care's response Dear Jayati, We request you to e-mail us your details at socialmedia.[protected]@relianceada.com, we would be glad to address your concern. Regards, Reliance Communications
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Comments

allin.vineet

from Noida, Uttar Pradesh

Hi,

I would like to inform you that i have used reliance number and got the bill approx 900. Even though the plan was 499 unlimited. And i had informed to customer care that i want to disconnect the connection. But i am getting bill regularly with the additional amount even i am not using that number. Now i got the bill 1504 rupees. But i am not able to pay this amount. Now please tell me asap what i can do so that this case would be resolved.

Looking forward to your response.
Regards,
Vineet

Jayati28

from Gurgaon, Haryana

Hi, I had posted on 2nd September about being unable to use the promo balance of Rs. 65 that I had recharged on my Reliance Orrisa Sim. I've still not got any update on the same and would like to know what's the solution for that. It's only valid for 24 more days and I'd like the balance to be transferred to my main account. Looking for a reply ASAP. Thanks.