[Resolved]  Reliance Communications — unauthorised balance deduction all the time

Address:

Pune, Maharashtra

i own a prepaid mobile no- [protected] issued by Reliance. This is to my extreme disappointment that i am writing today and decided to discontinue your pathetic, harassing, looting, useless service. As per your strategy you earn most on unwanted unexpected deduction of such useless services not by giving communication service. I told your “Customer careless useless Executives” that I don’t want any service from you other than talking on phone, applied DND still those deductions happened. 1000 of times send those “STOP Subscription” messages to diff numbers but NO use. And this is mental harassment you are doing to customers. Every time on as soon as recharge done deduction will happen and you when I try to call you customer care they will not pick phone for more than 1hr, always on hold as if you don’t value customer’s time at all. If by luck any “customer careless useless executive” will be on line he forces that customer only requested for those stupid useless valueless services. They will never refund. I recharge my balance only for talk never even for sms/data/Internet . but I will never get this balance for talk time. This is going on since last 1-2 years. And its extreme point when I am writing this complaint email. I don’t even want to call your useless “customer careless arrogant executive” and finally terminating your harassing pathetic service Every time, i get the number recharged, the balance goes to nil without any call/internet charge usage. This is now getting onto my nerves the way you are minting money and looting consumers. Today morning i got my number recharged for Rs 20/- and on same day within 3 hours balance vanished like before. I need details of deductions happened with complete supporting for the last all done. And refund as well. I have read reviews about your strategy and its really sad the way you are cheating the customers. I need urgent redressed to the matter failing which i would certainly take necessary steps this time.