Reliance Communications — unauthorised charges and stoppage of services

with refer to the call id dated ID[protected] dated[protected] from[protected] there was two times services were suspended because of negative balance which is the mistake of reliance only and they assured me to reverse /refund even then services were temporarily given and today i.e on[protected] around 08.30 am services were suspended due the balance in -ve which is to be refunded to me this was arised due the wrong /unthorised debit to my account why services are susupended when reliance only done the mistake why this much problem/s are created resolve immediately with regards dvs kumar [protected], [protected]@yahoo.com On Thursday, April 30, 2015 8:50 AM, "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com> wrote: Dear Mr.Kumar, This is with reference to your e-mail dated April 29, 2015 for your Reliance Digital TV Smart Card number[protected], regarding wrong deduction and poor signal issue. We regret for the inconvenience caused to you. We have already taken up your issue with our field team for further review and our team would be updating you on the status of your complaint at the earliest. We request you to co-operate with us. Also, we have registered your complaint regarding wrong deduction, vide Service Request ID[protected] and it will be resolved within 72 hours. We request you to co-operate with us. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Satish Maske Officer-Customer Care Reliance Digital TV. In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. From: dvs kumar ([protected]@yahoo.com) To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Date: Wednesday, April 29, 2015 03:18 PM Subject: Re: <.FW.>'Reliance=[protected]' Reference to your e-mail today i.eon[protected] at 3:02 PM i have received sms stating that call /request no[protected] was and charged Rs175/- again and again i am repeatedly asking how the request /complaint are closing without visit of any person from your side and without resolving the issue whether you want stay with your big T V or not the way you people/company attitude is very much disappointing and i never and ever expected such a worst kind of attitude towards customer service why cant you provide the higher official phone number and email id, pl inform you have charged Rs175/- two times without doing any thing i think in reliance digital tv only it is possible that without doing any thing charging the amount without referring to the customer that the problem is resolved on your self you are closing the call what is fund of sending email and lodge complaint when you are closing the same automatically RESPOND RESPOND have minimum courtesy reverse the entire Rs175/-+Rs175/ = Rs350/- to my account with regards DVS Kumar On Wednesday, April 29, 2015 12:59 PM, dvs kumar <[protected]@yahoo.com> wrote: with refer to your email dated 28-04-15 with cool reply from your side, so far up to now i.e nearly 01:00 pm no body has come and rectified /un attended why such delay in service is it proper or whether customer will leave or not you wont bother or least bother respond properly /immediately dont waste my time and energy with regards dvs kumar On Tuesday, April 28, 2015 9:08 PM, "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail dated April 28, 2015 for your Reliance Digital TV Smart Card number[protected], regarding poor signal and technician charges issue. We regret for the inconvenience caused to you. We have taken up your issue with our field team for further review and will respond to you at the earliest. We request you to co-operate with us. Once the issue get resolved, we will pass the necessary waiver for service interruption. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Chetan Sarniya Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. From: dvs kumar ([protected]@yahoo.com) To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Date: Tuesday, April 28, 2015 05:33 PM Subject: complaint not resolved for more than 3 days i am having reliance digital tv connection bearing a/c no[protected] in the name of D Venkata Sesha Kumar, on[protected] sunday evening around there is no signal we are not able to view the channels, after calling customer service i have watied that the problem will resolve but around 07:30 PM also there is not signal and same was continued, again i called customer care and lodged complaint vide no[protected] and informed that the same will resolve within 48 hours and i am also expected with in day or two it will resolve But surprisingly i received SMS on[protected]Monday) evening around 05:30 p m stating that problem is resolved and a charge of Rs175/- is debited to the account WITHOUT RESOLVING THE ISSUE AND WITHOUT VISITING ANY TECHNICIAN/ENGINEER THE COMPLAINT WAS RESOLVED HATS OFF TO THE ESTEEED INSTITUION LIKE YOU WHIICH I NEVER EVER EXPECTED THIS KIND OF SERVICE ans MONEY WAS ALSO DEBITED WITHOUT DOING ANY THING Again i called on receipt of SMS on 27-04-15 to your call centre and informed that the problem was unattended and still not;thing was done, they informed me that the call will be reopened and will send engineer soon, expecting again today i.e on 28-04-15 problem will resolve, again today i called customer care and inquired what happened to my complaint they said we will lodge call and send the engineer with in 48 hours as told earlier in this regard please clarify my doubts 1.Without doing any thing why my account is debited without resolving the problem 2. why call was closed without attending any body 3. Is it the way of service given the very good corporate company like you 4.why should i call many times to your call centre losing my time and work 5. why not call was re open and why it was told to re open by your team Pl reply and confirm that if you are able to provide good service without calling many times as if your giving free of cost then we will continue other wise we will shift the connection to other if the same service /same poor response is there again today also call was lodged vide no[protected] dated[protected] at 1:38 Pm these all are shows how importance /prompt response is providing to you to your valuable customers expecting earliest reply and resolve the issue If not able to resolve inform me to take a decision with regards D Venkata Sesha Kumar D No 80 A/12 Lakshmipathi Nagar Link road PANRTUI 607106 Cuddalore T N [protected] replied with id[protected] replied with id[protected] Reply, Reply All or Forward | More dvs kumar To Rcomappellateauthority.[protected]@relianceada.com Today at 4:35 PM so far nothing has happened, you are required to attend immediately with regards DVS Kumar [protected]