[Resolved] Reliance Communications — unauthorised charges

Fahad Mohd

from Delhi, Delhi

Address:	201010
Website:	Www.rcom.co.in

My name is mohd fahad, i am using reliance postpaid since 2015 and i was using freedom 350 postpaid plan wherein my monthly bill every month varies from 450 rs to 500 rs however this month without my consent my plan has been changed to 499rs and i got a bill for approx 1100rs which includes advance rental. I called up the customer service and i was told that the plan has been changed to provide me better services without asking me if i need that or not. I requested the associate to tell me his name however he refused to identify himself and also refused to take the request for the account cancellation and also deny to escalate my call. His name is anshul (As per the name on the feedback message which i received when he hung-up on me). I raised a written request through tha app (Sr no.[protected] and i was advised to contact appellate because they are unable to help me. I also wrote an email to appellate authority however didn't receive any response. Request you to please help.

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Sep 22, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2017

Reliance Communications Customer Care's response Dear Fahad,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Aug 08, 2017

Updated by Fahad Mohd My alternate number is [protected].

Aug 15, 2017

Updated by Fahad Mohd I received a call on 10th of August and I have been advised by Pallavi to make a payment on the account for 470rs (she calculated the amount herself) which I did and she told me that she is going to raise a request to refund all the other charges (request #[protected] which are for around 592rs however till now I didn't get any refund. I specifically asked her if there will be any late fee which I have to pay because of this and she said no. I have all the recordings of all the conversations which I had. I already had a word with my lawyer about the same and he told me that legally I am not bounded to pay the charges because I didn't approve to change the bill plan.