[Resolved]  Reliance Communications — Unauthorised deductions from mobile balance

Address:New Delhi, Delhi

i am subscriber of pre paid mobile no. [protected].
For some time i have been deducted with money from my mobile balance on pretext of some VAS which i had never requested.
In the month of Oct 14 itself thrice i have been deducted with Rs 5 each for VAS TechZone VP Su on 17 Oct 14, VAS Techzone SMS S on date 12 Oct 14 and VAS Sht fmts S Talk Pack on 09 Oct 14. All these VAS have never been requested by me. Before these three occassions also i have been charged such amounts.
As per QoS issued by TRAI, a service provider can not charge for any VAS without consumer consent.
Hence, you are requested to refund all the charges made on me in last one year towards such unconsented VAS.

thnx
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Aug 14, 2020
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
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Dear Mr. Gupta,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
No one has contacted me till date.

Though I have received a sms that service request no.[protected] has been processed. However immediately thereafter i am again deducted with Rs 5 towards VAS ShotformatsGSM.

It is requested that such acts of cheating and illegal practices should be stopped and the money be refunded.

thnx

yk gupta
[protected]
Dear Mr. Gupta,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
while some money has been refunded, the act of deduction of money on pretext of VAS is continuing.
the last deductions even after so called resolved problem are on dates :

25 oct 14 Rs 5 for VAS Shtfmts S Talk Pack
04 Nov 14 Rs 5 VAS TechzoneSMS
04 Nov 14 Rs 5 for VAS Shtfmts S Talk Pack

It is really pity that reliance is not able to put the right system in place to avoid cheating with customers.

kindly look into the matter and effect the refund.

thnx

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