[Resolved] Reliance Communications — Unauthorized activation of VAS | |||
On 04.08.2015 Rs 60 was deducted from my reliance GSM balance for activation of some ADPAY VideoMlySUbs service which I never activated. I immediately contacted customer care at 198 but they were not able to resolve my query regarding how the service got activated without my consent and how my balance got deducted. I opted for unsubscribing from the service which I never even intended to use in the first place. I request you to kindly credit the balance in my account as soon as possible and stop harassing customers with undue and unwanted services and unauthorized deduction of balance. Was this information helpful? | |||
Nov 7, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 04, 2015 Reliance Communications Customer Care's response Dear Chetna, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
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