Reliance Communications — Unethical dealer practice - Mr Minesh Patel, Shree Sai Enterprise, Valsad

Address:

Valsad, Gujarat

I opened Reliance account through your agent in Valsad (Shree Sai Enterprise, Shop no 5, Royal Corner, opp Doctor House, Valsad) in March 2017. Mr. Minesh Patel is the proprietor. My Reliance no is [protected], Relationship no[protected]. I have received your bill indicating outstanding on Rs 1099. Last date of payment is June 29, 17.
I had paid amount paid my March bill through Mr. Minesh Patel. I also paid for my April and May bills to Mr. Minesh Patel (total Rs 1100). However, he has not credited the amount to my Reliance account. This has been going on for the last two months (April and May). We have made number of visits to the shop with no change in status.
I had taken up the matter with Reliance Customer Care through an email sent to rcom.[protected]@reliancebill.com dated June 26, however I have not received a response.
I am now formally filing my Complaint Registration Form.
Please investigate the issue and ensure that Mr. Minesh Patel, your agent in Valsad, deposits my money to my Reliance account. Please also confirm receipt of funds and nil outstanding.
I am currently out of country. You can reach me on my overseas tel no 1.905.601.6699
Your agents action (or inaction) deserves a sever reprimand and disciplinary action.
Yogesh Desai