[Resolved]  Reliance Communications — Unethical deduction from a prepaid account.

Address:

Mumbai City, Maharashtra

Hi, My name is vishal Goswami and my reliance mobile no. is [protected]. I was using 1GB 3G internet pack which was suppose to expire on 8th of july 2014. However I used up all my data on 1st of july 2014 and my provider started deducting my balance without even informing me that I have used up all my data. Within matter of minutes they deducted Rs. 117 from my main balance and still there was no intimation or notification from my provider. Its only when I checked my balance I came to know that I have got nothing in my account. When contacted Reliance on their customer care no. 198 I was told that its an ethical deduction and cant be reversed and when I asked to speak to the manager my call was put on hold by santosh yadav on of the call centre agents for about 10 minutes and there was no reply. Hence I called up again and spoke to Ashutosh another call centre agent and he said that I must have received a message from reliance since I have used up all my data. However when I told him the reality and shown the intent to make a complaint about the same he refused to register a complaint and hung up the phone immediately thereafter. I think Reliance is not only a huge but also a reputed telecom company and this behaviour and work ethic should not be accepted. I would request you to look into this matter as soon as possible and provide me with a resolution. Thanking you, Vishal Goswami