[Resolved]  Reliance Communications — Unfair business practices and exploitation of customers

Address:	Chennai, Tamil Nadu, 600001
Website:	r.com.co.in

Service: reliance broadband
Subscription id:[protected]

Dear sir,

I am writing this email to complain about the kind of harassment and exploitation reliance broadband team is doing with their customers. After reading people's review and myself being one of its victim i have decided to write to you.

On 15th february 2016 i lost my internet connectivity and registered a complaint via sr no.[protected] with them, which they closed in 2 days without taking any action and without confirming with me if my net is working.

I wrote to them again on 17th feb asking why the complaint was closed without technician even visiting. Instead of reopening the complaint and looking into it they sent me a new sr no.[protected] which they again closed in the next two days without taking any action. I wrote to them again and they did the same thing again with one more sr. No.[protected] and continued irritating me with more and more fresh sr nos. On my every query.

I thought i had enough so i informed them on 29th feb i will not make any further payment until i have their technician visiting my home as i pay the monthly charges in advance, but still nothing happened and every time i would write they will harass me with their same copy-paste responses.

Finally i got notification that my services (Which were anyway not working for a month then) have been suspended due to non payment and i will not be charged rental during the period of suspension, after this every time i would write to them they will harass me asking to make payment.

Then i asked them to provide escalation matrix and they bluntly refused to provide it. I was surprised at this attitude from them.

I took the appellate email id from the net and wrote to him. Finally the technician visited on 11th april 2016 and fixed the line. He confirmed that there were some issues with the server which couldn't get resolved for two months. I immediately sent an email confirming that my services have started working.

When i asked them to make an adjustment in the bill they issued credit only for the period 15th feb till 10th march 2016 and denied for the rest of the period stating i did not register any complaint after this period, though i never confirmed them my services were working anytime nor did their technician visit, in fact it was them who sent me an email stating my services during this period have been suspended due to non-payment and i will not be charged for this period.

Now, every time i would write to them they have again started harassing me with their copy-paste responses.

I do not know whom to contact regarding this, who can take a stern action against these kind of harassment because i am not the only one affected, they are treating almost every customer the same way.

One more thing is that their customer service agents are replying from the appellate's email id