[Resolved] Reliance Communications — Unfair Deduction

Vikrant00

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302019

Rs 5 is being deducted from my prepaid balance every 1-2 hours. this happens regularly till my balance is completely exhausted. On complaining online using My Service facility I got reply that the deduction was made against ild messages. Which I found stands for international messages which I never did.

Next when again same thing happened I called the customer care but there they said they are helpless and don't know why it is happening even when I have no VAS activated. They were even able to tell me my balance details.

Till now if i guess over Rs100 have been deducted and don't know how long its gonna happen.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Reliance Communications Customer Care's response Dear Vikrant,

We are glad to inform you that the necessary waiver has been restored back to your account. Thank you for using our services.

Regards
Reliance Communications