[Resolved]  Reliance Communications — unfair deduction of balance from my number [protected]

Address:

800001

With utmost disappointment i have to again write to you that on 04/09/2017 a vas pack by the name of anchalvideowsubservice was activated on my number without any initiation from my side and an amount of rs. 21 was deducted. I tried to contact the customer care around 10 times but due to some exigency service of yours the call used to get automatically disconnected. Disappointed i wrote an email to the customer care but my mail fell on deaf ears and i received no response from your side.

Further to my utter surprise today on 07/09/2017 again an amount of rs. 30 was deducted from my account balance without any intimation of any vas packs and any initiation from my side. I am utterly surprised by this uncalled deduction of my balance and equally surprised by the non responsiveness of your useless customer care.

Again on 08/09/2017 an amount close to 10-14 rupees was deducted (I couldn't keep a track of the exact amount) without any reason.

I would like to bring this to your notice that a similar incident happened in the month of july and on registering a service request with you numbered[protected] an amount of rs. 157 was refunded which was unfairly deducted by you and i was assured that such things will not happen in future.

I thereby request you to immediately refund the unfairly deducted amount and please ensure that such things are not repeated in the future.

Hoping for a positive response