[Resolved]  Reliance Communications — Unfair Recharge Issue

Address:Ghaziabad, Uttar Pradesh, 201007
Website:www.rcom.co.in

Dear Sir, This happen with me 2nd time with Reliance related to data issue...My name is Anshik Bansal and my reliance no.is [protected].My alternate mobile no. is [protected]. This time Reliance has wasted my Rs. 219 without any reason..First of all this time I recharged with Rs.219 on 15Nov which offers unlimited data for 45days. But they don't even provide that and only gives 30gb data..then I complained against it but no reply come up then by myself I recharged for Rs.9 1gb 2g data but their ussd codes now became a big problem now and they provide me Rs.9 100mb 3g data instead of that...because of their regular technical errors...Then due to this even they reduced my 2g unlimited data validity to 1day which was till 29th dec. and they made that to till 16th November Midnight. Then again I complained against both these ussd issues and for unlimited data issue then They even don't reply to mail...even blocked my registered no. on their all customer care number and that's see their biggest fraud they used to do with their users all time. Then afterwards I call to their apelleate authority today i.e. 17 Nov. and even they make me responsible for all such issues that I faced and In such a period they just said me to wait and wait and they waited me till 15min. and then In last replied that nothing can be done..for all of their technical issues..they made me responsible. Eventhough..I said them that I had all related proofs but as they are fraud they don't get ready and make me responsible for all their technical errors.Eventhough, This type of data issue has already happened with me before that with them and so from that time..I used to take snapshots and take all proofs with me to prevent myself from such fraud people.Sir please help me to get my 2g unlimited data back for 45 days with compensation of Rs. 500 because of their mental torchure to a common man. Please help me to get justice.Sir I have all the relevant documents..eventhough I have also emails, screenshots of their fraud and recordings of their customer care call services..how they don't pick up call and banned me.. which I can attached..whenver you need too...just Sir inform me on my mobile number [protected], I will send all the mails to your respective email address...But please get my Unlimited Data back Sir with Rs.500 as compensation for mental harassment and torchure.
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Oct 25, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2015
Reliance Communications Customer Care's response
Dear Anshik,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Nov 22, 2015
Reliance Communications Customer Care's response
Dear Anshik

As per your telephonic conversation with our customer service associate, we wish to affirm that the charges were correct, hence we won't be able to pass any waiver. Thank you!

Regards,
Reliance Communications
Complaint comments 

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Sir, If you need any relevant documents.. then text me on my number [protected].I can provide it to you through hike. I have all snapshots, recordings as well as email..I can send them all to you but Only thing is that I want my Unlimited Data for 45 days with Rs.500 compensation + Sorry Message should be sended to me within these 2 working days i.e. before 20th morning. Sir I have all these proofs because your customer care executives also previously held my complaint left for 25 days and then sort out and I got justice but at that time I don't have too much proofs.So from that time..with your network..for prevention I used to take snapshots of every activity. And please make your technical problems and ussd codes and your customer support work properly.. Because You can't think.. I purchased this sim a year back till then I complained you more than 20 times sometimes related to activating telemarketing services, unusual deduction of balance, data etc. and all time I got justice..but that can't be rule to always send you mails to get justice..Please.. !! And get my services back in my mobile with Rs.500 compensation + a sorry letter to me before 20 Nov. Morning. I will completely support you till that date. But contact me through Mobile No. as due to your fault.. I will not be able to access Internet these days..My no.'s are [protected] n alternate no. [protected].
Sir, Had you even seen emails which I sended on your's emails- [protected]@relianceada.com and delhi appeallate authority email-id in which I had attached all the related proofs which I have. Sir, Firstly go and check the server's timing and match it with screenshot timings..I am sure all timings will match as I had not done anything wrong...Even I never issue false Complaints..If you not provided my related benefit then that only means the Reliance Telecom is only the topmost telecom which cheats and fraud with its not-valuable customers.

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