[Resolved]  Reliance Communications — Unnecessary deduction from my prepaid mobile number

Address:781005
Website:www.rcom.co.in

I am a Reliance Telecommunication prepaid customer having Mobile Number-+91-[protected], today i.e. on[protected], at around 02:51 a.m. i was browsing internet, suddenly a page came, and a service namely NDTV Play activated and an amount of Rs 12 has been deducted from my account balance.I was simply browsing the internet but i did not subscribed for the said service. I spoke to the customer executive on 198 at around 01:02 pm to Dipanjali but they are arguing with me that the subscription was being activated from my side, i clearly explained that the problem has occurred automatically, this is not the first time, before this randomly the same type of problem occurred with me again and again.I have not subscribed the service and i want my money back.

This has become a matter of joke to Reliance and they are creating random problems .So, Please look into the matter and do the needful as early as possible.
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Aug 6, 2021
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
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Dear Customer,

We are unhappy to hear about your inconvenience. We will restore the disputed amount to your account by 08:00 am tomorrow. We strive to provide you with best services.

Regards,
Reliance Communications
Dear Lakhinder,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been restored back to your account. Thank you for using our services.

Regards,
Reliance Communications

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