[Resolved] Reliance Communications — Unnecessary deduction from my prepaid mobile number:+91-[protected]

Amxit

from Guwahati, Assam

Address:	Kamrup Metropolitan, Assam, 781005
Website:	www.rcom.co.in

It is hereby to inform you that i am a reliance prepaid customer having mobile number:+91-[protected]. Yesterday i.e. on 18/02/2016 at around 12:59am, i was browsing internet, but suddenly a message came for a VAS shortformatD2C being activated on my number and an amount of Rs24 has been deducted from my account, for which i haven't subscribed for.I call to 198 and spoke to one representative of Reliance namely Hena at 12:51pm on[protected] but no feedback hasbeen received yet. This has become a mental harrasment because of the fact that this is the 3rd incident having with me, earlier on 24/12/2015 and 02/02/2016, the same problem occurred.
So, i request you to please look into the matter and refund my charged amount .

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Oct 27, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2016

Reliance Communications Customer Care's response Dear Lakhinder,

We are sorry to hear about your experience. We have acknowledge your concern, and same is shared with our respective team. We will restored the disputed amount back to your account by 03:45 pm today. Thank you for choosing Reliance.

Regards,
Reliance Communications

Verified Support

Feb 19, 2016

Reliance Communications Customer Care's response Dear Lakhinder,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications