Reliance Communications — Unnecessary deduction of amount from the main balance

Address:

Bangalore, Karnataka

Dear Team, This is Gaurav Singh. My Mobile No. is [protected]. Yesterday I recharged night pack worth of 69 /. Yesterday I called on mobile no. [protected]. from 11:07 pm to 12:37 am. Duration of call was 90 min. After 90 min my call automatically disconnected. Than I checked my main balance there is no deduction from my balance. Again I called on same mobile no.- [protected]. from 12:38 am. than I disconnected the call after 68 min. and 18 seconds. After that I did not get any amount deduction sms from the co. When morning I checked my main balance than 80 / deducted from the my main balance. Than I called to customer care to solved my query but they told me that because of yugadi festival in Karnataka. The all call will charge from today morning 12:00 am to night 11:59 pm. If it so than there was no deduction for my first call which was disconnected at 12:37am. After that I checked my main balance there no deduction than I again decide to call for that they deduct 80/. So please stop to unnecessary deduction of amount from the customer account. I want to return back my 80/ in my account. if you do like this with your valuable customer than there is no use of stay with this network. These things make the customer full disappointed from the co. service. I have attached the call history of yesterday both calls. Please do the needfull at earliest.Kindly return back my money in my account. Regards Gaurav Singh M- [protected]