[Resolved] Reliance Communications — Unnecessary deductions of balance

Saurav Gon

from Delhi, Delhi

Address:

490001

I am a reliance gsm user of number [protected].
Since a month rigorously my balance is been deducted on the name of services which I haven't availed.
Every time I recharge ₹30 or ₹60 is being deducted from my account and since I am in roaming .
Whenever I am trying to call the customer care service my call is not being connected in any of the numbers of customer care.
Kindly reimburse my balance amount which has been wrongly deducted which has approximately reached beyond ₹400 by now.

Saurav hon
[protected]

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Feb 2, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Reliance Communications Customer Care's response Dear Saurav,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Dec 30, 2016

Reliance Communications Customer Care's response Dear Saurav

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account and we have also deactivated the VAS pack on you number. Thank you!

Cheers,
Reliance Communications