[Resolved]  Reliance Communications — unprofessional business ethics and misleading deductions

Dear all,

This reference to my reliance prepaid number where in i was promised to get a certain data value however post recharging the same i got absolutely opposites

I tried to contact them on phone and they assure everything this fixed and perfect which did not

I tried to contact them again but this time they put my number (Two different mumbers ffrom different service providers) in abandoned queue so that i never can get through with their cs

Following to which i send them two requests emails explain the issue which they didn't reply. I took it to the next level of escellation and copied those emails to appellate authority but alas no difference then a marked an another fresh mail explaining the odds that i am facing still they didn't bother to reply either of them.

Observations

1) they have a message blasting scam where in they send two three messages (Promotional) to a single number when you apply for one they activates the other

2) they have an awful customer service which will keep you on hold without letting you know.

3) when someone dial their customer service number you have to be on hold for good 10-15 minutes even on odd hrs. Which is against the business rule to be in queue every time.

4) they have a vicious automation system of ivr that will take you round and round and every time you will be disconnected before you get a human voice.

I am so dissatisfied and disappointed with their extremely horrible business ethics that compelled me to write this complaint.

Its not about the money but the right of a customer to get what you are paying for.