[Resolved] Reliance Communications — Unreasonable balance deductions

ernest2241

from Mundi, Madhya Pradesh

Address:

Jabalpur, Madhya Pradesh, 482009

Hi,
I had just topped up my reliance gsm phone today the 21st of june 2017 with rs. 100 and a got a value of rs. 84.34. But after a while for some unknown reasons my balance started getting deducted and i didn't even subscribe to any vas. My balance reached 66 in the morning then to 35 with a message that i subscribed to adpapstrmgwlysubs services. I dont know what service this is and i didn't activate the same. 50 rs of mine is deducted for no reason. And for services i didn't start. I don't know by the time i finish submitting this complain my balance will probably reach rs. 0. Please see to the matter as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Jul 25, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jun 21, 2017

Updated by ernest2241 Update:
Somehow I was able to reach customer care agent via phone but still they said that they can only refund Rs 31 on account of ADPAYStrmgWlySubs services (rs28) and some other services of rs 3. But the question still remains what happen to Rs. 18 that was cut from my main balance of Rs. 84 to bring it down to ₹66.
Still waiting for an answer from reliance on my number [protected].
Well if this issue is not sorted out I will have to resort to social media ...

Verified Support

Jun 21, 2017

Reliance Communications Customer Care's response Dear Customer,

Please give us some time, we'll get this checked at our end and revert back to you with an update on this.

Regards,
Reliance Communications