[Resolved]  Reliance Communications — Unscrupulous deduction from the Prepaid account without usage

Address:

Visakhapatnam, Andhra Pradesh

I am using a Sim of reliance comm. in [protected]. I have lodged a complaint to customer care of Reliance communications on 13th of August, 2015 as Rs. 30/- was abruptly deducted from my cell balance on 12th of august, 2015. On 13th I received a message from the company that my usage was correctly charged. Responding to it I immediately requested the statement of outgoing calls including the duration of each call. Without sending the desired statement they have again reduced my balance of Rs. 10/- on 17th of this month and later Rs. 4/- on 21st of this month bringing my balance to 0.022 leaving no opportunity even to give a missed call. I recorded everyday’s usage and therefore, I got strong grounds to defend my case. I did not recharge it because I want to check the truthfulness of the organization. It is the cheap trick they are playing be reducing the balance without the knowledge of the customer in order to go for early recharge. This is the unscrupulous activity the organization is taking up to improve their resources. By offering lesser prices for calls by introducing various tariffs and in order to pool up their resources this unscrupulous activity is being taken up. This month I lost Rs. 44/- by the treacherousness of the esteemed organization. I request that this complaint may be registered as petition and necessary action may be initiated for the unlawful activities of the organization causing mental and physical agony to the complainant. Kesava Panda, Asst. Development commissioner, Visakhapatnam Special Economic Zone, Duvvada, Visakhapatnam, Andhra Pradesh. Cell No. [protected].