[Resolved] Reliance Communications — Unused sim charged bill

pia karan

Address:	600032
Website:	reliance communications

Dear sir/madam
I ported my no. From idea to reliance postpaid in apr'17 likin ur offers. Later i got cal offerin 2nd sim for free. Wen i enquired if i hd to pay only if i use it d sales rep acknowledged d same. D sim ws delivered to my maid as i m out of station. Nw m receiving cals asking to pay d bil for d sim which i hvn't used. I ws unaware dat postpaid sim wil b charged even i[censored]nused. D sales rep shud hv guided me properly wen i enquired abt d payment failin which m forced to pay bil for unused sim. M totally unhapy wit dis incident. I feel i hv been cheated. Kindly luk into d mater n block my second sim. My primary no. Is [protected]... D 2nd unused no. Is [protected]... Kindly do d needful or i hv to switch over to sum oder network... Tq... Regards... Priya

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Jul 26, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jun 15, 2017

Updated by pia karan Dear sir/madam...ystrde i hd mailed u regarding unused postpaid sim being charged.immediately i got a cal at 7.23pm frm unknown no. enquiring regardin d problem.d person said i need not pay d bil n d sim wud b cancelled bt i hv to pay rs. 10 for which he asked my credit/debit card details.on refusing d same he spoke very rudely n asked me to pay d bill.i hope its not ur customer care rep whose behaviour is totally unacceptable.pls solve my prob n luk into d matter...regards...priya

Verified Support

Jun 15, 2017

Reliance Communications Customer Care's response Dear Priya,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Jun 17, 2017

Reliance Communications Customer Care's response Dear Priya,

As per your telephonic conversation with our customer service associate, we wish to inform you that kindly make an immediate payment for your outstanding bill amount. Also to place the termination request call our 24*7 Contact Center or you may write us at [protected]@relianceada.com from your registered e- mail id to get the same processed. Thank you!

Regards,
Reliance Communications