Reliance Communications — Urgent - change in data plan - without any information

Address:	110092
Website:	Reliance Communications

I am writing this complaint in immense mental & physical harassment because of your services.
I am using reliance network since last 3 years, but in these 3 years, approx 6 times i had faced false billing & serious network issues.

Now, this time it is the limit now. You have upgraded my netconnect in 4g, i accept. But you have changed my plan from 40gb to 2 gb without any information, is a real crime now.
I called your call center today when my net was not working. She (Pooja from kolkata) told me that your connection is barred because of the high usage of data. And you have to pay approx rs 5000/- to restart your connection. Your billing date is 18th aug'16.
When i asked her about my data, she told me that your total data limit has been decreased to 2gb plan which was earlier a 40gb plan.
What the heck is this. Why i am bloody paying you rs 1100 for only 2 gb plan... And without any notice how come you have changed my plan?
I know that it is a 4g network, but i met your executive in a reliance store (Address - vivek khand, gomti nagar, lucknow-10, opp. Neelkanth sweets), she told me clearly that your plan will not changed on this 4g network. I asked her 4 times on this & everytime she told me the same.
Now, where is my fault? I am your reliable customer since long - is this my fault?

Now, i only want you to provide me the same plan of 40 gb on 4g network (Which i never got, already lodge many complaints on this) or tell me to switch to any other network. (Airtel/vodafone/others)
Also, pls waive off my bill amount, i am not going to pay a single penny this time, whether it is rental or what.

Anticipate your quick response on this, as i am working without the internet this time, i will take some serious action against you.