Reliance Communications — VAS

Address:	Imphal East, Manipur, 795001
Website:	www.rcom.co.in

Dear Sir/Madam,


As a very frustrated customer, I would to notify that myself and various other reliance customers have been victims of the VAS traps. Every week, I receive an sms stating that i have been charge Rs. 3 for VAS. I have no ides what VAS I am using. When I check, there are no VAS active for my number. Why is VAS getting activated again and again without my consent? This has been happening for quite a long time and you can imagine the amount of "deducted balance" racked-up as a result of this.

Even today, Rs. 52 was deducted from account. I called customer care and found out that it might be because I might have clicked on some link while browsing. My question is, why does Reliance allow this to happen? Is this some kind of hidden trap for reliance customers? As you may have noticed (on the internet), various reliance customers are very frustrated about this. This issue has been going on since 2011 or may be even earlier.
It's not very difficult to deactivate the VAS, but the problem I'm facing is the repeated activation of VAS without my knowledge or consent. I have to call up customer care and take up this issue again and again.

I feel very frustrated because of all these hidden VAS activation. Other than Reliance, when I use other network operators for browsing the internet, I don't face this kind of thing. I don't get charged automatically for any VAS. With Reliance, I get charged every week for VAS whenever I use the internet. I feel like I have been cheated by Reliance because of all these "hidden traps" and automatic VAS activation.

I don't know how else to say that I don't want any VAS on my account. This automatic/hidden VAS activation is really annoying and I have lost all trust I had in this company. If this continues, I have no other option but to opt out of this network and move on to other networks that do not charge me in a very suspicious manner.

I really don't like these kind of "hidden traps", and you know very well what these kind of things are called in society.


Regards,
Kh. Sushil Kumar

Reliance connection number: [protected]