[Resolved]  Reliance Communications — VAS Services charged more than Rs1000

Address:	400706
Website:	Reliance Communication

Hi,

Very Annoying services received from Reliance.

I have been marking emails to stop my VAS services which I have mentioned in my trail mail however again I have been charged more than Rs200/- for VAS services which I had requested to be stopped.

Also when I back tracked my Rental plan which was earlier Rs350/- per month has changed to Rs399/- per month without intimation.

Would request to track from when I have been charged Rs50/- extra for Monthly Rental & reverse the same with service tax levied on it. I have attached 2 bills in which you will be able to check the change in Monthly rental amount.

Thanks & Regards
Rexson Rego
www.myuniverse.co.in

From: Rexson Rego
Sent: Thursday, October 20, 2016 10:27 AM
To: 'rcomappellate.authoritymumbai'
Subject: RE: VAS services charges [T[protected]SS010Z3107063]

Dear Team,

I also want to know whether the service tax which was charged in last 2 months bill because of VAS services when it will get refunded.

Thanks & Regards
Rexson Rego
www.myuniverse.co.in

From: rcomappellate.authoritymumbai [mailto:rcomappellate.[protected]@relianceada.com]
Sent: Wednesday, October 19, 2016 5:07 AM
To: Rexson Rego
Subject: RE: VAS services charges [T[protected]SS010Z3107063]

Dear Mr.Rego,

We have gone through your email dated October 12, 2016 for your Reliance number [protected] and regret the inconvenience caused.

As per the telephonic conversation had with you on your Reliance number today, regarding value addedd services related the same has been addressed.

As per detail checked and verified in our system, there is no value added services active on you number.

As per the resolution of the services request ID[protected], waiver of Rs 300(Excluding Service Tax ) has been passed for 120*LDRSubSubscriptionRs30, 120*Vido54646SubscriptionRs60, 60*ADPAYVideoMlySubscription Vas Wrongly Charged for Statement Period 27.07.2016 TO 26.09.2016 and same will reflect in next bill 120*LDRSubSubscriptionRs30, 120*Vido54646SubscriptionRs60, 60*ADPAYVideoMlySubscription Pack will be deactivated within 24Hrs) .

We have registered your complaint regarding value added services issue with Service Request ID:[protected] on October 19, 2016 6:32 PM and It will be resolved on October 20, 2016 by 12:30 AM.

Further, we have made a note of your concern and take this as a feedback to improve our services to meet your expectations.

Your cooperation and patience in this regard is highly appreciated.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Appellate Authority
Mumbai

You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint.

--- Original Message ---
On October 12, 2016 at 1:22 PM, "Rexson Rego" wrote:
________________________________________

Dear Team,

Again in morning I have received a text message stating the renewal of VAS services.

Request you to deactivate all VAS from my number ASAP & refund my money.


Thanks & Regards
Rexson Rego
www.myuniverse.co.in

From:Rexson Rego
Sent: Monday, October 10, 2016 11:48 AM
To: 'rcomappellate.authoritymumbai'; '[protected]@relianceada.com'
Subject: RE: VAS services charges [T[protected]SS010Z3021929]

Again yesterday I have received text message for renewal of VAS services & I am highly disappointed by the services.

I need quick response from you all on when my VAS will be deactivated & all the money will be refunded.

From:rcomappellate.authoritymumbai [mailto:rcomappellate.[protected]@relianceada.com]
Sent: Saturday, October 8, 2016 12:27 AM
To: Rexson Rego
Subject: RE: VAS services charges [T[protected]SS010Z3021929]

Dear Customer,

We acknowledge your email dated September 30, 2016 for your Reliance number [protected] and regret the inconvenience caused.

We have registered the case regarding Value Added Service (VAS) for your number [protected] with Service Request ID:[protected] on October 08, 2016 at 01:51 PM and the same will be
resolved latest by October 08, 2016 at 08:30 PM.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Appellate Authority
Mumbai

You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered.


--- Original Message ---
On September 30, 2016 at 1:56 PM, "Rexson Rego" wrote:
________________________________________

Dear Reliance Team,

This is to inform you that there are lot of VAS services activated on my number without my consent .

Mobile No. – [protected]
Name : Rexson Rego

VAS Charged in Aug month is Rs 120.

VAS Charged in Aug month is Rs 180.

I am not using any Value added services on my number & from last 2 months I am being charged for Value added services.

Total amount of Rs 300 + service tax need to be reversed in my current month statement or else I will have to go legal against Reliance Communication for charging rental of VAS services which I have not asked or given consent for activation.

Looking forward for quick resolution on the complaint raised.

Feel free to call me to discuss or reply through email if my number is not reachable.


Thanks & Regards
Rexson Rego
www.myuniverse.co.in


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