Reliance Communications — Worst customer service - Netconnect#[protected]

Address:

Bangalore, Karnataka

I AM FACING WORST CUSTOMER SERVICE FROM RELIANCE NETCONNECT DATA CARD#[protected]. 1. I AM ALWAYS OPT FOR 3 MONTHS ADVANCE RENTAL PLAN, BUT THEY ARE NOT ACTIVATING THE SERVICE AND IN TURN THEY SAY THATI HAVE NOT RAISED ANY REQUEST BUT WHEN PROVIDE THEM THE EMAIL DOCUMENT THEY TAKE MINIMUM 7 DAYS TO RESPOND TO MY EMAIL AND FINALLY THEY WILL REFUND THE MONEY. THIS HAS BEEN HAPPENING FROM PAST 3 INSTANCES. 2. THEY HAVE ILLITRATED CUSTOMER CARE EXECUTIVE WHO DON'T EVEN KNOW HOW SPEAK TO THE CUSTOMER OR TO RESOLVE THE ANY QUERRY. THEY ALWAYS GIVE WRONG INFORMATION AND TRY TO DISCONNECT THE CALL. IF THEY ARE NOT ABLE TO RESOLVE THE ISSUE THEY WILL PUT YOU ON HOLD FOR LONG TIME AND THEN DISSCONNECT THE CALL WITH ANY RESOLUTION. WORST CUSTOMER SERVICE BY SUCH A BIG COMPANY. 3. ON FEB 12TH 2015 I HAVE REQUESTED THEM TO ACTIVATE THE 3 MONTHS ADVANCE RENTAL PLAN UNDER REFERENCE#[protected] EXECUTIVE NAME : SHIVRAJ WHEN I DIDN'T GOT ANY ACKNOWLEDGEMENT OF THE PLAN ACTIVATION I CALLED THEM 19TH FEBRUARY 2015 TO CONFIRM THE SAME. BELOW ARE THE SCENARIO HOW THEY HAVE RESPONDED TO ME: 1. THEY SAID YOUR PLAN IS NOT ACTIVATED AND ABOVE REFERENCE NUMBER IS NOT VALID AND NEXT MOMENT HE SAYS THAT IT'S ACTIVATED BUT DON'T KNOW WHEN ALSO DON'T THE SERVICE END DATE. WHEN I ASKED HIM TO TRANSFER THE CALL TO MANAGER OR FOLLER SUPERVISOR HE SAYS THAT NONE THEM AVAILABLE AND WHEN I TOLD HIM THAT I WILL SUE YOU IN THE COUSRT HE TRANSFERED THE CALLED TO SO CALLED FLOOR SUPERVISOR MR.VINOD, HE TRIED HIS BEST TO FOOL AROUND FINALLY HE SAID THAT I HAVE NOT CALLED THEM IN ABOVE REFERENCE NUMBER WHEN I ASKED TO TAKE THE CALL RECORD HE JUST DISCONNECTED THE CALL. I request you people to take strict action on all these worst customer service guys and RELIANCE to under that what level of customer service they providing.