[Resolved] Reliance Communications — wrong bill provided against number [protected]

TINKU KUMAR GIRI

Address:

110044

Hi

I used a reliance postpaid number [protected] with rental plan rs.499. I logged a request for closed this number and paid till dated bill approx. Rs.318.
Customer care executive told me that, it’s took 15 days to close properly that number. I received multiple call from reliance with multiple offer with new plans.

Lastly i was accepted a plan with rs.50 rental with rs.300 additional cash, means that number was free for 6 month. As per executive there was no any bill due against [protected].

The shocking matter was that they sent me approx. Rs.1200 bill with rs.1000 rental.

How it was possible that they generate bill with approx. Rs.1000 rental while i was using rs.499 rental plan. I never ever pay any more against [protected].

I'm requesting you all please look into this as per priority.

Thanks & regards

Tinku kumar

Was this information helpful?

No (0)

Yes (0)

Sep 24, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2017

Reliance Communications Customer Care's response Dear Tinku,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Aug 24, 2017

Updated by TINKU KUMAR GIRI Hi Team,

I didn't get any call from customer service team. Please arrange a call for the same concern.

Regards

Tinku Kumar Giri
+91 [protected]

Aug 27, 2017

Updated by TINKU KUMAR GIRI Why are you all not responding for same concern.
I paid last bill Rs.937 but my number is still in suspended mode and i received another bill with Rs.1615 with monthly rental Rs.599.

What is going on, you all are mad.

Solved my issue ASAP.

Sep 08, 2017

Updated by TINKU KUMAR GIRI Hi Team,

You all are irresponsible with your work. You all don't have any idea that i'm face this issue from last two month?

Why you are taking so much time to solve this issue. Solve this and settle my account ASAP.

I will not pay any more to you reg. my account. Close this number ASAP.

Arrange a call from Rcom Applet Authority for final settlement.

Regards
Tinku Kumar

Sep 24, 2017

Updated by TINKU KUMAR GIRI I received another bill with Rs.1355. Why this happening again and again. Why you not stopping this ##### bill.
This number is already has been closed.

Sep 24, 2017

Updated by TINKU KUMAR GIRI I'm not responsible for this bill.