[Resolved]  Reliance Communications — Wrong Billing

Address:	Bangalore, Karnataka, 560043
Website:	www.rcom.co.in/Rcom/personal/customercare/customercare_sac.html

Please find the email I sent to the Customer Care of Reliance on 13th, August 2017. I was asked to buy a 4G Dongle for INR 800 in the Month of June or July as the Reliance is no longer supporting CDMA Dongles as they were shifting to 4G. However, the website never allowed to make any purchase. I tried reaching the customer care many times with the representatives are not fit to provide any proper remedy. On August 10th, the dongle stopped working and I still encountered same errors when I tried to purchase the Dongle. I sent the mail below for help as the calls made no difference. However, no one responded. My Billing date is 8th of every month. So, Literally, dongle worked only for 2 days after the Bill Date. How in the world you guys have asked me to pay a full month's subscription that is 1200 rupees I suppose. With no mistake of mine, you guys should have waived off the fee and in case are money minded would have charged only for two days which I would have paid happily. Check my payment record, I never had a due.

Kindly investigate what I mentioned in this email and do the needful adjustments and bill me only for two days, I am willing to pay. However, if you guys expect me to pay a hefty money without any proper investigation. Be ye sure that I don't care the consequences as I have all the proofs with regards to this.