[Resolved] Reliance Communications — wrong billing for my no [protected]

Shashwat Nayak

from Mumbai, Maharashtra

Address:

410210

I have a reliance gsm mobile no [protected]. Till last month my plan was 499/-per month plus taxes and now suddenly in july 17 i have received a bill of rs. 1298 and my plan also changed to some jalsa 599 which is of netconnect. Firstly, why my mobile no has been given a netconnect plan. Secondly why my plan was changed. As it is your services have been poor and now this thing happens. Kindly deactivate my no. I don't want to use your such cheating services. I shall pay your full correct amount only once you rectify the bill and then throw away your sim i don't want to use your services. Until my bill is rectified, i shall not be making any payments. Who has auhtorised you to change my bill plan. Also note that your customer care people at kharghar did not respond to this issue, they just want to send people away. Take corrective action immediately.

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Sep 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2017

Reliance Communications Customer Care's response Dear Shashwat,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Aug 01, 2017

Reliance Communications Customer Care's response Dear Shashwat,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no proper response from your end. Hence, request you to share an alternate contact number or a preferable time, so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications