[Resolved] Reliance Communications — Wrong call charges deducted | |||
I have done a recharge of Rs 93 to avail a benefit of Rs 60 talktime and all local n STD 30 paisa /min for 180 days. As i have done above said recharge offer of Rs 93 on 08 dec 15, I had received a sms from company side that recharge of Rs 93 successful. Enjoy Rs 60 Talktime and all Local n STD 30 paisa/min for 180 days. At that time my balance was approx Rs 600. But when suddenly I checked my balance on 14 dec 15, my balance is only Rs 300 left. I called reliance customer care for my query, customer executive not replied me in proper manner and dropped my call everytime. At last I came to know that my wrong call charges deducted by reliance i.e. Rs 1.50 for STD and Re 1 for local calls. when company send me successful message of recharge for Rs 93 that all calls at 30 paisa per min then how they will charge me wrong charges for calls. please look into this matter and request money refund which was deducted due to wrong call charges. Was this information helpful? | |||
Oct 23, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jan 04, 2016 Reliance Communications Customer Care's response Dear Vinay, Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority. Regards, Reliance Communications | |||
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