[Resolved]  Reliance Communications — wrong communication from customer care executive

Address:	Burdwan, West Bengal, 713358
Website:	www.rcom.co.in

I had main balance and data balance in my account. I use to surf internet regularly from my data balance. On 1st august, 2017 i found that my main balance (Rs.47) becomame zero and some data balance remain in my account. I have contacted reliance customer care on 1st august, 2017 at 10:45pm. The concern executive assured me to refund the deducted main balance to me within 48 hours, but the executive has not provided any complaint number to me though i insist for the complaint number. The next day on 2nd august, 2017 at 06:43pm again i contact reliance customer care, i talked to dipti debnath. As per dipti debnath (Reliance customer care executive) i have not contacted reliance customer care on 1st august, 2017. She said there is no calls from me to reliance customer care on 1st august, 2017. She also denied to give any complain no (Recorded the conversation is availble on my phone). But as per reliance customer care executives the calls from any customer is recorded in their database. How they deny my call records. After the last call to reliance customer care, i have tried several times to contact reliance customer care i could not connect to reliance customer care. They are not attaining my calls because they identified that they have to refund the balance to me.
Please do necessary action.