Reliance Communications — Wrong plan activated

Address:

Kanpur, Uttar Pradesh, 208007

My data card 4g plan is for rs 999/- 40 gb for one month.
No [protected]

Data card (Wipod) was deactivated two weeks ago. We cant use internet, you are responsible for this.

Bill received for rs.4670/-

What is this?

I am old user, wrong plan activated.

I got the assurance from mail, customer care that there wont be any change in data plan, rental and benefits.


Telecom act :

• the service providers must inform the customer in writing, within a week of activation of service, the complete details
Of his tariff plan.in addition, as and when there are any changes in any aspect/item of tariff in the chosen package, the
Operator shall intimate, in writing, such changes to those subscribers whose tariff packages undergo a change.

• a tariff plan once offered by a service provider shall be available to a subscriber for a minimum period of 6 months from the date of his enrolment into that tariff plan. During this 6 months period, the service provider is free to reduce the tariff;
But increase in any item of tariff in the plan is not permitted. However, the subscriber is free to choose any other
Tariff plan even during the 6 months period.
• customer has the right to move from one tariff to another plan offered by his service provider any time without having
To pay any fee for the migration. A subscriber's request for a change of tariff plan shall be accepted and implemented
Immediately or from the start of the next billing cycle.

Earlier 40gb plan for rs 999/-
Wrong plan activated.

Its really bogus and malafide working.

I am not liable to pay this.

So right plan should be activated and datacard.

Enclosed: your agreement

Thanks

Zeeshan ali khan