[Resolved]  Reliance Communications — wrong plan and bill charged on my no. [protected]

Address:

Allahabad, Uttar Pradesh, 211003

I faceing a problem regarding promise vs services, i have a relation with this co. Around 10 years, zero rental plan running suceasfully but in the month of april 2017 they have change my plan with rental of 299. Then i filed complaint for change plan and i puted request for activation of zero ŕntal plan again, in starting they denayed they said on my request plan changed but i don't givne any request for change, then they listend recording calls of that and they accepted its changed by them, i also received mail from that side then they committing many times but their officers get it casual and they don't help me regarding my complaints till now, when i again called them they always committing for waiver but they always lingring to other, one said this is not my department talk to other when i talked to other he replayed this is not my concer... Many times they played an unsenisorty responsibility. While they are doing service in one umbrella, its type of responsbilities may loose brand value as per consumer concern. I don't want to tell their name who shown unlawful decision and lingring my issue. And they regular charge rental on my number, while i never make any outgoing call after compaint files. I also given complaints through mail but till today i don't get any resulation on it..
Kindly provide justice regarding my complaint:
1. Waiver of all wrong bill charged. (Because i complaints immidiate regarding wrong plan)
2. Again issue zero rental plan on my no.
Kindly revert me on given details below via mail and call.
Regards,
Ashish kumar agrahari
Alternate no. [protected]
Email id: [protected]@yahoo.co.in