[Resolved] Reliance Communications — Wrongly Charged Roaming Charges in bill

2016Roshan

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 110062
Website:	www.rcom.co.in

Respected sir / madam,

I am here to lodge complain for wrongly charged by reliance communications in bill for the month of june and july 2016 of the amount of rs.59 and rs. 716 plus service tax @15% respectively on my reliance gsm postpaid number [protected]. I activated pla rg_freepaid in delhi circle. As per plan call charge will be same either in home location or roaming location. But now they are chrarging roaming charges. They charged again roaming wrongly for making call on reliance number [protected], [protected], [protected]. Although call charges for making call on reliance number is free (Unlimited) for whole india either in home location or roaming location. I also lodged comlain in reliance customer care through verbal communication. But they didnt resolve this problem satisfactory. Because they charged wrongly charged in bill for the month of june and july of the amount of rs.59 and rs. 716 plus service tax @15% respectively but they waived only amount of rs. 694 in total and only for the month of july 2016. Kindly resolve the case as soon as possible. My alternative number is [protected] for communication purpose only.

Regards,

Roshan chourasia

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May 22, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

Reliance Communications Customer Care's response Dear Roshan,

We apologize for the inconvenience caused to you. Your concerns have been shared with our team and they will contact you to address the same.

Regards,
Reliance Communications

Aug 11, 2016

Updated by 2016Roshan Dear Sir,

I got a call from Reliance communications today at 4 :39 pm. and they also texted me.They said that waiver has been already passed for the disputed bill.I said i know that waiver has been passed but i am not satisfied because wrong charge for july month of the amount of Rs. 716 + service tax @15% = Rs. 823.40 but they waived only amount of Rs.694 (including service tax).And waiver has not been passed for the month of june 2016 of the amount of Rs.59+ Service tax @15%= Rs.67.85. So I am not satisfied with last resolution with reference to SR.No.[protected].Kindly resolve this problem as soon as possible, otherwise i will go to consumer court.

Regards,
Roshan Chourasia

Aug 11, 2016

Updated by 2016Roshan Dear Sir,

Beside of this they even didnt give reason that why they are not giving full waiver although i made calle only on reliance number like [protected], [protected].Actually they waived only STD voice call from roaming location of the amount of Rs. 604.90+Service tax @ 15% but they didnt waive local voice call from roaming location of the amount of Rs.111.20+Service tax @ 15% although call has been made on same number like [protected], [protected] from same location and both these number are reliance gsm number.Then how should i accept that matter has been resolved.So i am not satisfied with last resolution.So kindly check the bill again as i said in complaint mabe by me.

Regards

Roshan Chourasia

Aug 11, 2016

Updated by 2016Roshan My alternative number for communication purpose is [protected].

Aug 13, 2016

Updated by 2016Roshan Till now no response received from reliance communications.kindly resolve the case as soon as possible.