[Resolved]  Reliance Data Card — Harassment and charging amount on asking for plan change

Address:

Kolkata, West Bengal

I used Reliance data card for Official purpose. The Reliance agent named Amitava (phone no. [protected]) handed over this connection to me in 2010 in office premises and said that it was a corporate connection. I did not cross check it. Things were fine till Jan2013, when my company restricted the amount that we could charge for data card. So, I asked them to change the plan to the company approved plan. No response from them. So, in the next mail chain, I mentioned that if you are not able to change plan, I will not be able to pay bills. Still very weak response. After continuous follow up, after 3 months, they informed me that it was not a corporate connection. When I asked them what took them 3 months to give a concrete reply, no answer. I also told them that in Jan itself, if you would have told me that this was not a corporate a connection, I would have disconnected immediately. In the meantime, I did not use the card, but they charged me for a delay from their end. In, my every mail, I mentioned that if you do not change the plan, I cannot pay the bills. But, I was continuously harassed by phone calls for this bill. Even, when I mailed the Appellate Authority, the response it very very unsatisfactory. They give no explanation, instead said that please pay the bills. Even the date that they say for disconnecting the connection in mail does not match the one that they had provided in earlier mails.
I have all the mail communications. Please help.