[Resolved]  Reliance Data Card — Reliance Data Card - Too much of bill and Unnecessary charges

Address:

Hyderabad, Andhra Pradesh

Hi, I am Sujatha Reddy and using data card [protected] Three months back my bill was charged with 100rs as late payment charges. I had called to customer care and check with someone and he committed that he would do the way off that amount. Then i paid the actual bill amount. After few days one lady was called me and asked to pay bill without telling any reasons and she was spoken me with some bad words. Then I ignored at that time. Next month bill again they added 100+200 rs extra as late payment charges. So I Ignored the late payment charges and pay the actual bill. Then again I got a call from someone and they told me like pay the bill. Then I called to customer care and asked about this but they said we did not give any promises on way off. Then I immediately terminate the data card (Termination Request number[protected].After few days someone called to me, and said will way off the whole 300rs late payment charges (even it is not late payment charges) then I said NO I am not at all interested to use Reliance. Then he gave me two offers one is will do the whole amount of way off and second will change the plan to 300 rs(previously I had used 560 rs Plan)I agreed with him. My next month bill (including Tax) would be suppose to expect like this *Reliance NetconnectRental[protected] to[protected] *Reliance NetconnectRental[protected] to[protected] Total 494 Surprise, I got 794 as my bill amount. They did not way off the amount. Even also I paid 494 rs and after few days it was going to suspended state. Next month also I got extra 400 rs bill without using it (300 actual plan+400 extra charges). Now again I called to customer care, I said I will terminate the device so please take back my request. They said Ok. After one week again I called to them on what is the status of my termination? They said it is already in suspended state we are processing your request. It will take one more week to terminate. Then story begin, Later one week again I called and asked about my status, surprise they said you did not give any termination on this. You changed the plan[protected].I said whole story they did not listen my words. Then again I requested for termination (my termination number is 2398649) You people are not committed what you are saying instead of that you are harassing people with your calls. I did not receive proper response from customer care. Almost I am wasted one hour time on these unnecessary calls on bill payment with customer care. Some value on reliance i had paid that amount earlier. Now the main problem there are no reversal amount happened in my bill (Which was committed by Reliance two times) and put again 400rs extra in this month also. Then i stopped the payment and complaint in customer care. But as usual there is no response from reliance. – Thanks &Regards