Reliance Digital Complaints & Reviews

I’m writing this email to the team after experencing a pathetic Customer Service experience from the reliance customer service team.

I’ve been so patient over the last 20 days, however I can’t bear it any longer with the kind of suppport that ive received over the call and Email from Reliance Digital support.

I’ve placed an order online of IPHONE13 worth 71, 9100 RS from Reliance digital online store and received a defect product, I’ve raised an issue by calling reliance Customer care support with in the 10 minutes of receiving the product. Shilpa Diagude from the concerned department had called and post verification the return was accpeted and refund was acknowledged and confirmed the refund will be provided with in 2 to 7 Business days.

Product has been picked up from me on 22nd of April ( Immediate next day) and returned the warehouse on 27th.

I’ve called back and enquired over an email about the status of refund starting 28th onwards.. Shlipa had never responded to any of emails and customer care suppport had provided various answers as below:

1) One says refund is initated and it will be credit as per lead time

2) Other says we don’t have any information on the refund as nothing was updated.

3) Other says there is a Techincal gitch and we can’t answer and concerned team will get back

I’m not sure who is the concerned team here, so far i haven’t received a single call from the respective department or support team.

I’ve been calling daily and not hearing any proper response, even today when i called i had asked to transfer the call to supervisor, support person says she can’t and I’ll recieve a call from supervisor with in 1 hour..

It's been 20 days now and nobody had ever called me with proper resultion, everday when i call them, they are saying the Supervisor will call back in 1 hour.

Customer supprt after 7 days, said we raised a compaint to concerned team and they will get back to me in 72 hours, it’s been more than 20 days now and I haven’t received a SINGLE Call or EMAIL.

I didn’t wanted to escalate and was been patiently listening all the words the team was informing me over these days.. I had called more than 50 times, atleast ONE proper resposne would have helped…

I had myslef called the Dhelivery manager (Vendor who picked) the product and provide the status to your customer support and also shlipa.. even than I haven’t had any response.

Please tell me what to do.. this is how you want the customer to experience the pain when the product is placed/purchased from Relicance..??

Kindly help.. please find the complete mail reference i had sent to shlipa and none was resposned..

I had even written the emails to "cshead.[protected]@ril.com", "BM.[protected]@ril.com", "[protected]@ril.com" "shilpa.[protected]@ril.com" with all the phases and pain i underwent over the last 20 days.

Ramamdeep Kaur and Ajit Kewat from cshead team had responsed that they had esclated the issue but not responese after that. Everytime when i write a email, they simiply copy paste the old email chain and forwarding it to me.

It occurred on: 18/04/2022

I would need my refund of 71, 900 by 13th of May or ASAP, as my Credit card due is on 13th, else i need to again borrow the money and repay it.

We have purchased a refrigerator of Haier make & product was delivered on 08.05.22 at designated place but service support for installation has not provided.
Customer care no.[protected] & 1044 not responsive for support point of view.

Very pathetic service from Reliance Digital.Shame on you Such a Fraudulent Way.We bought 1 Air conditioner from Reliance Digital Online Store 45000 thousand worth.After 3 days only they send a service guy for installing he don't install right way.A/c was not cooling at that time we informed him.he said it will ready for a hours while running. Also he charged 1600 rs service charge. After that we contact to reliance customer care. no response from there side.after that we decide to contact Reliance consumer section also for a complaint.from there also same experience they don't have any responsibility or any action from there side since.its already crossing a month.what will do ?/where we should go for our rights as a online customer we don't have any rights ? We spent money with trust reliance only.so who responsable this ?
We request you all Nobody Purchase any products from Reliance Online Store or else.They don't have any responsability about Service Or Installing After Purchase.They stallen Money From Customer Side.

Purchased hisense 1.5 AC unit product is delivered.
The AC installation folks visited my house and removed the unit for inspection after that they came with price list for charges, when i asked them about company price list of charges ty started arguing.
After they mentioned some drilling folk will visit and will do his work later we will install the unit. After long wait i called the nob but no response.later i checked the installation sevice request status showing completed.i was surprised and undestand that there no accountbility .There is also no response from reliance digital support. They put u on hold and vanish it is also big frustrati
No

Purchase HP Pen drive from Reliance digital on[protected], on using it on the very next day found to be corrupt. Product carries warranty of one year. But when reported the matter, Reliance digital told me to contact HP. On contacting HP, they are saying Reliance Digital has sold old product which is out of warranty. It is manufactured in July 2019 so it is out of warranty. HP does not provide warranty on items which are more than 2 years and 6 months old.
Reliance Digital has cheated customer by selling out of warranty product, I request company to immediately refund my amount and take the defective product back

Sir i have purchased Sony TV at Reliance digital SRMT MALL KAKINADA..and they have send defected Tv it not working.. when I complent the show room they said we will replace the product.. but now 7 days over no response from reliance digital... Purchased date is 04/06/2022
And also given complient to reliance head off with mail from there also no response...Very very poor response plz solve my issue
T KARUNA KUMAR
[protected]
KAKINADA

I purchased Apple MagSafe 15W wireless charger for Rs. 4500/- on 8 Feb 2022. Money has been deducted from my account, and I even got the confirmation email. I have not received neither the product nor the refund for the amount to date. After repeated communications over mail and calls, none yielded any result for my money back in my account.

Order-RDF27438524 with
Shipment Number DI[protected]

I did not receive the product or a refund. It's already 3 months.

So, I am requesting you to kindly take the action against the reliance digital for returning the money back to my account.

I had ordered a product online from reliance portal, which was suppose to deliver on 8th May 2022, but dint received a product but received a message stating that product is delivered. No response from reliance digital yet.
Complain raised with Reliance digital : com01843853
Order No : RDF32181121
Order Date : 08-05-22

Worst Expereince with Reliance Digital ...Order ID RDF30032426 ... Ordered 1.5 ton Daikin Inverter AC but received 1.5 ton 4 star Inverter AC Daikin India ... Reliance is not at all taking responsibility for replacement of product neither giving refund of extra amount charged...

Never ever buy anything from them. Big Cheaters and not at all professional. Customer service is worst.

Nobody is listening to customer...This is first and last buying from fraud company...

Please help in getting the resolution

Hi,

We bought Lloyd AC on 9.4.2022
It got delivered on 13th and was installed on 14th, but due to problems in installation, the AC is not working. The installation mechanic could not do the job properly and ended up installing it incorrectly, damaging a few parts inside.

I have been in contact with your customer service but unfortunately there is not much progress in dealing with the complaint. We followed up with constant phone calls and pictures have been taken to show the damage according to the store but nothing happened. We had spent considerable amount of time and money on this and we need immediate action on this.

I have spent Rs40, 000+ on a product from your store which doesn’t work and I am having a nightmare with customer service.

I need an immediate action on this issue please.

Details below:
Name: Srinivas Rao B
Mobile: [protected], [protected], [protected]
Date of purchase: 09.04.2022
Installation date: 14.04.2022
Date of complaint:15.04.2022
Defect recognised:16.04.2022
Complaint number: [protected] raised on 15.04.2022
AC cooling issue pending since 14.4.2022

Thank you
Maruthi

Supposed to be delivered or may 4th, not delivered yet. Customer care is useless, no information they can provide
RDF31882807

Ordered on Reliance Digital app on 30th April to be delivered on 1st May. Delivery delayed an was delivered on 4th May. Post that service centre deliberately cancelled installation request. Customer service agents not helpful, called 20-25 times for delivery and installation, they disconnect calls. Escalated matter for refund to Level 2 as we bought AC from other Vendor and it's installed. Sill awaiting reply from Level 2 escalation. My Mobile - [protected]

I bought an ac from reliance digital offline store. They said it will get delivered by 4th of may and be installed by 5th of may. None of these happened.After Numerous calls and hardships on 8th may i got a sms saying that the product will get delivered by that day but that did not happen either. On 9th may morning i got a sms saying that product failed to deliver due to invalid OTP. But no delivery person showed up and NO OTP was given. What a rubbish situation to be in. There is no number of the delivery guy also. Just the RTO number of the vehicle is there. I dont know if i will get the product. Well it looks not.

Yesterday I placed an online order for a Mobile Phone (Redmi Note 11T 5G 128 GB, 6 GB RAM, Stardust White).
I only placed the order with the condition of INSTA delivery within 3 hours but I haven't received my product yet. Also I am not able to cancel the order online or with the help of customer care.
Neither I have tracking details for the product nor the customer care support team. I don't know whom I should approach for my product.

This is really very disappointing with such kind of services with Reliance Digital.

Can anyone help me please?

I have purchased a LG washing machine from reliance digital.During my purchase, reliance digital employee has said it is zero noise machine but during the installation, found it is giving high noise which is literally disturbing.
Reliance digital technician has considered my feedback and not submitted to the higher management.
Later I have raised concern and LG technician was sent for investigation.He said it is giving high noise than normal and going to give feedback.But LG management still committing it is normal even after technician has given feedback.

Both reliance digital and LG washing machine companies are cheating me by selling high noise machine which is not working as per their defined capacities.

My order details from reliance digital can be found with mobile number [protected].

Please help me to get this issue addressed in a proper way and get full refund to me.

Faulty installation / product. NO response after number of times complaints on email as well as over a phone to customer care reliance digital.

Very less cooling. NO body is there in Reliance Digital to hear customer complaint.

I bought BPL 50 inch TV from Reliance Store, Ramnagar Alambagh Lucknow-226005 on the name of Avisha Srivastava on 18th March 2022, The product remote was faulty and the same was brought to the notice of installation engineer as well as store officials ...still no action has been taken and I am still struggling to get the new remote.
Very Very pathetic service I have received inspite of me calling them multiple times.
Help me get the product replaced asap or get my money refunded pls.

I did order a product on 06/05/2022 money debited but order not generated now it is telling payment is unsuccessful. Please resolve this issue ..

I have ordered a Kenstar Grilli 750 Watts Sandwich Maker with Non Stick Teflon Coated Grilling Plate, Black (KTG02KGP-DBH) on 2nd May 2022. The payment of Rs.899 was done through online UPI instantly. It was written that the product was supposed to be delivered within 3 hours of booking (instant delivery) as I opted for instant delivery. It was been 3 days but I have not got any update or received delivery yet. I have already called the customer care service twice (once on 03.05.2022, again on 06.05.2022) both the times I was promised that the product will be delivered on that particular day only but nothing came. I have lost all my patience and now I am bound to launch a complaint against this fraudulent e-commerce service. Now when I want my order to be canceled and my money refunded, the website or app does not have an option of canceling orders. I am totally stuck with my money in vain. I want my money back and my order to be canceled immediately as soon as possible.

I purchased a Sony smart TV 50X75 model from Ongole branch. I bought it a week ago and they delivered it in 2 days. They charged me extra 825 rupees for shipping to my location as it far from store. But after delivery they did not install it even after 5 days. I tried reaching out to customer service, but they do not have enough guys on the desk to support customers. Because I tried to reach out on the customer service number for about 15 times but I could only talk to them once. If their service is such bad at the time of purchase itself I can’t imagine how bad their service is going to be when I need any repair service with their ResQ plan. Now the store guys are not picking my call and the customer service people are guaranteeing anything on how soon they can install.

my registered email id: [protected]@gmail.com