Reliance Digital Complaints & Reviews

Dear Sir:

My refrigerator stopped working 3rd July following which given below is the sequence of events-
Timeline of events
03.07- request for repair made with Reliance and Whirlpool by calling the customer care.
04.07- Whirlpool team came for Visit and made video and told that as product is purchased through Reliance digital the service will be managed by Reliance.
05.07- Telephone Call received from Mr Kamesh Yogi ( reliance digital), telling that they will Send the Purchase order of Compressor but for that i will need the PURCHASE INVOICE COPY of Frij.
07.07- Duplicate Invoice copy arranged by me after more than 20 mails and 50 calls, sent to Mr Kamlesh and team.
08.07- Mr Kamlesh and other Service team members stopped picking calls and updating
Then I called customer care once again and was told that my original request of compressor replacement was cancelled, due to non availability of bill.
08.07- Fresh request for Refrigerator Compressor Replacement taken with a timeline of 72 hrs.
10.07.- Reliance representatives again came to make a video of the product.
12.07- Despite having all the documents and details no Purchase invoice made, DUE TO SOME IT ERROR of system, as told by Mr Kamlesh on Call.
Audio recording of conversation also available with me.
13.07.21- No Purchase request was made and got a call from Mr Kamlesh that he doesn't have the Original Invoice copy. I sent the Invoice copy to him once again.
14.07.21- Call made to customercare who have kept me on hold for pat 1 hr and still counting...

Product : whirlpool refrigerator
Registered mobile No : [protected]. alternate no : [protected]
Customer name: Hemant Mishra
date of Purchase: 13 April 2013,

Even after Continuous follow up The Service Team of Reliance Digital has not raise the Invoice for Purchase of New compressor so that the product and be rectified in Warranty.

Pathetic experience till now reliance digital service team.
When i can customer care to know the status of request they put on Hold to talk to service team and i have been kept on hold for past 1 hr and i am still waiting on call.
Its now 5 days from Second request and nothing has been done.
THE SERVICE TEAM IS NOT EVEN PLACING ORDER FOR PRODUCTS WHICH NEED TO BE REPLACED IN 5 DAYs THEN HOW CAN I GET THE SERVICE WITHOUT REPLACEMENT PRODUCT??

Please help me in getting the problem resolved.

Regards,
Sumedha
[protected]

I have placed an order vide order no. RDF 12837999 on reliance digital website online on 10th June 2021. The website was showing one day delivery. Order is for LG 1.5 Ton AC, AC Bracket and Installation Service. I got delivery of AC Bracket Twice within 3-4 days of placing the order. I am getting call for Installation of AC regularly sometime twice or thrice a day . Issue: LG 1.5 Ton AC is not yet delivered as well as i have received no call or update regarding its delivery. Online also it is showing status as confirmed and Delivery date as 11th June 2021. From 11th June onwards, i am calling customer care on daily basis sometimes twice or thrice, but not getting any solution of my problem. Till now i have made approx 40 calls to reliance digital customer care . Even i have requested callback from their senior supervisor, but only once a person called on 21st June 2021 and again response was delivery will be done within 4-5 days. I requested him to give me update regarding my order in written but again nothing done from their side. from 21st june also 10 days passed without response. I have ordered AC due to harsh weather conditions of Delhi with expectation of one day delivery but now 22 days are passed and no update is given about my order. I am going through extreme mental harrsament and facing bad weather after paying the amount of product on pre payment basis I have no option left but to knock the doors of judiciary system of our country. This is a pure case of mental harassment and I request for 1, 00, 000 penalty against mental Harassment done by firm. I have made Approx 40 calls to Reliance digital till date(I have its record in my phone) but no update or response from their side . I have sent Number of emails to their highest escalation mentioned on website but again with no positive or satisfactory response.

I purchased Iphone XR on 8th july by paying the amount of 45500 through my credit card and it has to be delivered today but they cancelled the order on the day of delivery.
I again reordered at the store by paying the full amount of 45500 today on 13th july and status of payment is UNSUCCESSFUL while my money got deducted from my credit card.
While having the conversation with the executives they are only clarifying by saying sorry and wait for again 2-3 days and hang up the calls

I purchased Samsung Refrigerator on 26 June 2021 vide order no RDF 13621771. The problem in the product is that its freezing ice outside and inside excessively and when its defrost all the frozen items get melted and become waste. Company has given solution to take out items at the time of defrosting. I dont understand what is the difference if frozen items get melted in both the situation whether inside of freeze while defrosting or outside of freeze at the time of defrosting. I have never seen this kind of innovative and unique solution. Moreover i was promised second visit of engineer which was not done and my complaint closed unilaterally. It became the height o[censored]nethical handling where i had the right to return the freeze in 10 days as per policy. Even i gave the option to change the product with other compant/ brand but monopolistic behaviour shown by compant. This is a case of shying away from responsibility after getting the money.

I have purchased a LED TV at your Reliance digital 3 days back, Suncity, Hyderabad..
While purchasing TV i was told that no wallmount is with the TV, so your installation team will bring it and fit the tv... now your personnel has come without Wallmount and saying it takes much more time to bring wall mount and install tv...
So i am here very much disappointed with your reckless service... so please take back your TV... my Mob No [protected]

I went to the Reliance Digital Store, Faridabad on 10th July, 2021 to buy a Macbook Air M1 chip laptop. On which the concerned person promised us 10% off to which till the evening he said 8%, which was agreed by us. On gettinf our loan/finance approved. On the time of billing, they did not had the product with them and then they couldnot generate bill. My time from 2pm to 6pm was wasted in all this nuissance. Today, on 11th July, 2021 the person called and said we cant give you 8% off we can give u 5%.
The staff is poor. They have absolutely no idea of what they should commit to their customers.

I have tried to buy a laptop from reliance digital on 4 July 2021 the money has been deducted but order has not placed i have called to customer support they said to wait for 48hrs but after the 48 hrs they said to wait for 72 hrs and now it's 4 days since the issue has happened I have no idea what to do now. It is huge amount for me

Dear All

This is to bring to your notice that I have raised a concern in reliance CUSTOMER support for refund of my installation charges or return of the product or the final option change of service center for installation because of below mentioned reason

I was not ready to pay any extra charges when I was providing them material as they were asking unauthorised charges from me and in return I was abused(### OFF) by the ur service Center female staff and was told they won’t do my installation

I have been constantly mailing your CUSTOMER service but they are not ready to help me they are forcing me to go ahead and get it installed from the same service Center inspite of being abused

I want to bring this to ur notice that reliance digital is not a loot or mafia company that they can force me to take services from people who have no right to abuse me still they abused me

Help me to find the solution or I will be forced to take it further legally for not providing services and mentally harassing me as well as abusing me as last resort

I will be waiting for resolution for one more days that is 24 hours otherwise I will take steps as I need to take

Refrence number of Compalin and ur reply is mentioned below

Dear CUSTOMER,

Greetings from Reliance Digital!

This is in reference to your RDF13589782

Apologies for the inconvenience caused to you

We would like to inform you that the installation charges cannot be refunded once it is paid for further assistance kindly contact the resq team.

We appreciate your time and patience. Thanking and assuring you for BEST SERVICEs always.

Thanks & Regards,

Vishaka Narayandas

Escalation Support Team

Reliance Digital

Regards

Barkha kandhari

[protected] (Registered Mobile number)

We had purchased a Godrej Refrigerator from this store in Nov 2020.When It stopped cooling, we lodged a complaint, but they took 4-5 days time to visit . They visited and did some cleaning and went away. We told them to replace this defective piece but they said, they can't. After 5-6 days, again it stopped cooling and same problem started. Again we had to make complaint, but its been 4 days now, no one has visited and when writing to customer support, they are saying, they are waiting for parts to be couriered and they will fix it . But I cannt afford such delay as refrigerator is one a daily need material and whould be difficult to survive without it. Hence, , i requested them to provide me a back up refrigerator until they fix up the defective piece.

Mandakini Sai
Ph no-[protected]

I have purchased an aqua guard from Reliance digital on 25th March 2021, within few days it started to create problem and in 3 months it stopped working. We have required the store staffs to help us with this as it is not even 6 months we have purchased the product. The staffs are saying they cannot do anything. This is ridiculous that the company is not taking any responsibility and has sold a defected product. They are ignoring our requests...

Dear Sir:
I have Purchased a Whirlpool refrigerator in which the Compressor is not working. I have lost the Original Invoice so want the duplicate invoice to avail the warranty as service team has said that they wont replace without Invoice. I have lodged the complaint on 4th July 2021.

Product : whirlpool refrigerator
Registered mobile No : [protected]. alternate no : [protected]
Customer name: Hemant Mishra
date of Purchase: 13 April 2013,

Also we purchased the newest model on the recommendation of 10 years warranty of Compressor.

Please send me a copy of Invoice or a LETTER telling about technical glitch and asking the Service team to work on Compressor replacement without INVOICE.
Regards,
Sumedha
[protected]

बड़े खेद के साथ लिखना पड़ रहा है कि भिलाई में स्थित आपके स्टोर में ग्राहक सेवा बिलकुल अव्यवस्थित है पहुचने पर कोई सही जानकारी नहीं देते सब गोसिप करने में लगे रहते है कुछ पूछने पर सीधे मना कर देते है, विगत दिनों मेरे मित्र ने मुझे गैस चूल्हा जिसे उन्होंने मुझे उपहार दिया लेकिन एक माह के भीतर ही उसका नोब कम करना बंद कर दिया जिसे लेकर मुझे वहाँ जाना पड़ा जैसे ही मैं प्रवेश कर के सामने खड़े एक कर्मचारी से पुछा कि गैस स्टोव सम्बन्धी काउंटर कहा है उसने तुरंत कहा यहाँ ये सब नहीं होता तब मुझे उसे डटना पड़ा कि यहाँ से लिये सामान कि शिकायत कहा करना है तब फिर दूसरे ने कहा कि उपर जाये वहाँ पहुचने पर उस कर्मचारी ने उसे ठीक करने के कोशिश कि और जैसे तैसे कुछ करके कहा कि ले जाईयें और अब अगर शिकयत होगी तो इस बदल कर देंगे एक सप्ताह में ही स्टोव पहले जैसे हो गया पुनः ले जाने पर उसी कर्मचारी ने एक नया जवाब दिया कि अगर हो सकेगा तो सुधार करेंगे नहीं तो बदल कर देंगे जबकि एक माह के अगर सामान खरब हो जाये तो बदल कर नया दिया जाता है गैस स्टोव को दिये एक सप्ताह से ज्यादा क समय हो गया न ही कोई जवाब मिला क्या करे एक सप्ताह तक दूसरे के घर से उधार पर लिये चूल्हे पर काम कर चला रहे है अगर इतने नाम और विश्वसनीय शॉप से सामान लेने पर कोई वारंटी कि जवाब दारी नहीं तो कैसे करे कृपया उचित कार्यवाही kare

item Reconnect 3B RK 2901 rs 3099
dt of purchase:20/05/2021
EAN #:[protected] 73211990

I have purchased an iPhone SE 128GB white color variant on the date 28/May/2021. I entered all the details along with the GST number while purchasing this product. My order number is (RDF[protected]. After the shipment has arrived, I found no GST invoice there, so I thought they will be mailing it to me directly but when I checked my mail there was a retail invoice instead of a GST invoice. After complaining and requesting within a month of...

I am pravin raut from Avadi Chennai. I am a regular customer in Reliance digital and have purchased TV, washing machine, mobile and so on from Ambattur branch Reliance digital. But this time when I purchased a mobile oppo A54 on loan basis from Avadi, chennai branch. After approval of the loan the delivery is delayed and it's 2 days over now still not received the product. The response of the executives is very poor and they now don't even pick the call for responding. If they pick also they give 2 to 3 hours time for delivery and again not pick the call. I have already purchased a mobile in IDFC finance and repaid it correctly.
Please make the delivery faster.

Order No RDF11418261 cancelled in May due to late delivery refund has been received instead another replacement order booked without confirming with me order no RDXF[protected] I don't want the order I want a full refund

We brought a Samsung refrigerator from reliance digital on 1st July. We requested the customer representative to install our refrigerator by 2nd July as we are not available for next 2 days. Today in the morning at 10.50 a.m. we received the refrigerator. From 11a.m we were waiting for engineer to come and install the refrigerator but till 8pm engineer did not came. They have assigned a engineer and this engineer is giving silly excuses.

Hi,

I have purchased samsung Refrigerator from Reliance Digital on 24-June-2021 and it has been delivered on 26-June-2021.
My order number :- RDF13590294

I have been calling continuously calling to customer care since 26-June-2021 for installation, but every day they are saying technician will come within 24 hours though 100 hours has been passed but still not get any resolution.

Regards,
Shahnawaz Shaikh

Kindly assists me in this

We paid for a ac from reliance digital store, central mall, guwahati yesterday and they promised to deliver the product today but they are saying that the product we paid for isn't available. The inconvenience cost my time and I feel being played with my preferences of choice by the store management. And at least trained them for saying "sorry for the inconvenience".

Thank you

I had purchased a WHIRLPOOL 440L refrigerator on 30-6-21..order id is [protected] with pos receipt number [protected].. In the bill I had to mention the establishment name.. please modify the billing name and send me a duplicate bill copy with the updated billing name as the same is needed to be submitted to the establishment..

The updated name needed in bill copy is Anantha Krishna M A, c/o
SRI SRINIVASA CLINIC ENDOSCOPY AND DAY CARE CENTRE

Pl add the establishment name in the bill..

Hello team
My name is Subhash Chand, and my no is [protected] address is 1/1376 J-59 mansarover park shahdar delhi 110032 my air conditioner was damaged in the month of May, since then I have been calling your customer care again and again, my problem has not been solved yet,