Reliance Digital Complaints & Reviews

Hi,

Reminder 1

Complaint reference no:[protected]
No action against even after 24hrs.

We have ordered Samsung Q800T sound bar at Reliance digital store through Bajaj Finance at KPHB, Hyderabad. While ordering sales person who showed the item said it will be delivered by 2-3 working days, the same way by billing team also conveyed to us. But 4 days crossed item not delivered. but we are getting calls from installation person for installation. we are receiving mssgs about product feedback. Even we have not received product how these messages will send to us ??.
4th day I visited store to check why product was not delivered, delivery executive said it will take 1 week to delivery, I questioned ur team said at the time ordering 2-3 days, now ur telling 1 week what is this? simple reason very badly he said vehicles are not available for delivery. If team unable to arrange a vehicle, then what reason they were sitting at store. We said we are having vehicle we will take it they denied it can't be delivered like that.
Manager came to this discussion he replied in humble way before Friday ie. 09/04/2021 it will be delivered.
Till now not delivered. Morning complaint given to customer care. even there is no action and product not delivered.
Such type issues who will resolve ??
Why action has not been taken on war-foot basis when a customer complains???
whom we have to contact
will any senior level team be there to look into this issue ??? will see anyone react for this issue as a responsible employee of Reliance digital.

I had made a order of WHIRLPOOL 9.5 KG ACE XL SEMI AUTOMATIC TOP LOAD washing machine
and reliance digital store vijayapura (karnataka) pin code-586109 had delivered wrong product that is WHIRLPOOL 9 KG turbo dry SEMI AUTOMATIC TOP LOAD washing machine

even company is not supporting me
costumer care executive siddu and divya and team leader ravi and manager is not supporting me and behaving very rude to me

I had made a order of WHIRLPOOL 9.5 KG ACE XL SEMI AUTOMATIC TOP LOAD washing machine
and reliance digital store vijayapura (karnataka) pin code-586109 had delivered wrong product that is WHIRLPOOL 9 KG turbo dry SEMI AUTOMATIC TOP LOAD washing machine

even company is not supporting me

Have Ordered Air Conditioner Online Through Www.Reliancedigital.In On 7th April 2021. At First The Message Indicated That The Item Will Be Delivered On 8th April 2021, But Did Not Received The Item, But Received Message That Item Is Delivered. When Asked In Customer Care, It Was Informed As Technical Problem And Item Will Be Delivered On 10th April 2021. This Time On 10th April 2021 I Received Mail With Invoice As Well Tracking Information As Delivered, But Still The Item Is Not Received At My End. Invoice says item delivered on 8th April 2021. Raised Customer Complaint And They Are Asking Me To Wait For 24 To 48 Hours. The Registered Complaint Status Is Also Not Taken Forward When Followup. Customer care are directly saying please complaint anywhere.I Have Done Prepayment And Now Under Stress Because Of The Services Provided By Reliance Digital And Also Reliance Digital Customer Care. It is as simple to call the delivery agent and get exact information, but the customer care is not worried to get the details from their delivery agent, instead making the customer suffer.

The subject Penasoni SAC 1.5T 4SINV KU18WKYXF alongwith accessories purchased and installed on 04 April 21, 11 pm (night) against cash payment. This AC has develop sparking inside near power cable . The complain No.[protected] has been registered on line with Reliance Digital on 6 April 21. After repeated followup also no one has yet come to attend .The AC is with fault and NOT IN USE. I have spent a huge amount to use the AC which I am not able to. The reputation of your company Reliance Digital and the standard of Penasonic Air Conditioners is in Question ? Please send immediately the persons to repair without any further delay. My regd Mob No. [protected]. Name of purchaser : Abhishek Benjamin. The Compaliner - Adv Prakash Benjamin [protected]

Hi,
We have ordered Samsung Q800T sound bar at Reliance digital store through Bajaj Finance at KPHB, Hyderabad. While ordering sales person who showed the item said it will be delivered by 2-3 working days, the same way by billing team also conveyed to us. But 4 days crossed item not delivered. but we are getting calls from installation person for installation. we are receiving mssgs about product feedback. Even we have not received product how these messages will send to us ??.
4th day I visited store to check why product was not delivered, delivery executive said it will take 1 week to delivery, I questioned ur team said at the time ordering 2-3 days, now ur telling 1 week what is this? simple reason very badly he said vehicles are not available for delivery. If team unable to arrange a vehicle, then what reason they were sitting at store. We said we are having vehicle we will take it they denied it can't be delivered like that.
Manager came to this discussion he replied in humble way before Friday ie. 09/04/2021 it will be delivered.
Till now not delivered. Morning complaint given to customer care. even there is no action and product not delivered.
Such type issues who will resolve ??
Why action has not been taken on war-foot basis when a customer complains???
whom we have to contact
will any senior level team be there to look into this issue ??? will see anyone react for this issue as a responsible employee of Reliance digital.

I buy a product that is AC LG 1.5 ton from your reliance store in KPHB colony in 5th April, today 9th but they don't give installation and said cock and bull stories. They said they are all busy, I don't know this type of service why I purchase a product in your store . This is last and final I buy a product in your store. And I said all of my family members and friends, colegues never buy a product in reliance store . It's too horrible service I never face before

I purchased reconnect AC on 03/04/2021 from your avadi NM road reliance digital store. AC delivered on 05/04/2021 in my address. It's third work completed still not installed,

In this regard, I would like to submit during the year 2020 in the month of August 2020 we bought a new Lenovo laptop costing around Rs.52, 000/- from Reliance Digital showroom located in Koparkhairane. But lesser than a year we bought this it has been giving so much problems, for instance when in midst doing some work on the laptop, it gets switched off automatically. Whereas upon complaining to the customer care service, after reformatting all the pre installed softwares got deleted. Now recently also there has been some glitches for which we communicated Lenovo service centre and to our dismay we were informed that the laptop has already pre installed anti virus whereas in the Reliance Digital showroom we were charged around R699/- for installation of anti virus software, which we were then informed it was a discounted price. Now, we feel greatly cheated and think we have been given a refurbished piece of laptop. It's really pathetic as we took it in a positive way that the this store is located at a short distance from our home and in case of any technical glitches, the store is easily accessible. How wrong it was...in fact we feel laptop should have bought online

My order number is RDF10565163.
I had Bought Bosch 6.5kg Washing machine.
The product delivery was supposed to be done on 4th april 2021 or 5th april 2021. In the night at 9.30 pm, on 4th april 2021, there is a message from reliance digital, that product is delivered although product is still not delivered.
There is no effort from customer care team to call and give us updates.
We have to keep calling them and tell the same story.
Atleast I couldn't track my product when it's deliver .
It's too Bad service
COM00762791. Compaint No

The Reliance digital is deducting the certain amount every month from last one year to today without my notice from my current account . Due to this my cheques were getting bounced and I have the charges of 17850 as of now from my bank .The reliance digital should stop this transaction and need to reimburse my charges amount .

Hi,

I’m Raviteja Duvvu I buyed Samsung Air conditionar on 02/04/2021 at vizianagaram branch and product was delivered on 03/04/2021. I’m calling to store for installation they are not responding properly.

I’m very much disappointed with your services.

Thank you,
Raviteja Duvvu

I purchased a Samsung TV on[protected], at reliance digital. Up to know I didn’t received the Tv and I payed the money also. While I am calling to them they will tell I will I give the update with in 5 min that’s all, and the same day 9pm the will tell today some technical issues we are not deliverey today sir they are telling.Even a single member asalu not responding and not telling the proper reason also.

Product Name: Apple Ipad 8 th gen 128gb space grey
First Order : RDF[protected]pickup at store option)
Date: 2nd April, 2021
Issue: Technical problem in oto validation

Second Order: RDF[protected]insta delivery less than 3 hours)
Date : 2nd April, 2021 at 2:58pm
Issue: No product handed over even after one complete day.

Service : store persons are saying they are not responsible for ecommerce contact to this toll free customer support and after calling several times over several calls they call support says there is some technical issues . I have paid twice still no product in my hand wasted several hours over calls . I think they have to stop giving fancy options in their online shopping app which cannot be promised to customers, I paid twice 75k approx for one product and still do t have that particular product. First order being cancelled and I was told to get the money after 7-10 days for second order I don't have any info probably this can also be technical issue.

My order number is RDF10483161.
We had ordered for AC(Air AC(Air Conditioner) on 31st march 2021.
The product delivery was supposed to be done on 1st april 2021 or 2nd april 2021. In the night at 11.30 pm, on 1st april 2021, there is a message from reliance digital, that product is delivered although product is still not delivered.
There is no effort from customer care team to call and give us updates.
We have to keep calling them and tell the same story.

I purchased reconnect AC on 14.03.21 which was installed on 23.03.21. after installation it's not working it shows error PS04 so we raised complaint on 24.03.21 via complaint no 24368000. But till date my complaint not resolve no one answering my call. I am verymuch frustrated with such a failure product.

Ordered an Sony 65 inch tv from reliance Coimbatore. A technician came from reliance to install my tv . I noticed only 1 technician came from reliance to install my 65 inch tv.he was so unprofessional on unboxing my tv . He broke the box in contents etc he messed up. Then I told to install my old lg 49 inch tv to another room he told it will cost ₹300 . I said ok .he did not installed the tv properly . So it falled down and the display is broken .after dropping he was in so hurry packing everything At the moment I called the sales person who sold the tv. Then also informed to the manger of resq but it’s been a week after this incident.after that the manager of resq named Antony is not picking my calls it feels odd to me. I also informed to resq jeeva.I ALSO MAILED THIS BUT THERE IS NOT PROPER REPLY. I ALSO ADDED THE PHOTO OF THE TECHNICIAN WHO CAME AND BROKE MY OLD TV IN THIS COMPLAINT

I have purchased HP 21-b0101in All-In-One Desktop in reliance digital online store on 27 Feb 2021. On checking the product warranty status it shows only one year instead of three years (necessary screenshot enclosed). But reliance digital web site the product discription mentioned three years manufacture warranty and after my purchase claimed only one year warranty. Already I have raised so many complaints to reliance digital customer care via email and phone call but still not resolved my issue.

Note: Also, contacted manufacturer (HP) they have confirmed from their end that the warranty period couldn't be extend beyond 1 year and clearly hinted to contact the reseller in this context.

My Order ID: RDF09885140

Hi,
I have purchased a Samsung ac on 25-march-2021 from reliance digital online portal and product got delivered on 26-march-2021.

On 27th installation is done. On 27th March I found that horizontal and vertical swings were not working and I was not able to connect AC through wifi as well.

I raise a request for defected product. On 28 March your engineer visited. After inception he found that wrong product delivered. He told me that I have ordered Samsung Ac model number : AR18AY5YATZ but instead of this Model number AR18TY5YAWK was delivered.

On 28th march I raised a replacement request for wrong product delivered i.e WPD00754075.

I am attaching all the required documents. Please solve the issue as soon as possible and delivered the right product.

Kindly contact me if any further clarification is required.

Good evening I book a one plus tv in reliance digital at the time of booking he told we will deliver that tv in next day. I wait today for my delivery was not get. I called to store now he was telling it will deliver in 48 hours. I really disappointed for your late delivery and please don’t tell fake information for stock and delivery timings