Reliance Digital Complaints & Reviews

I am Kannan from chennai.I ve purchased lloyd 1 ton ac in Reliance digital velachery, Chennai on 2020 February.From may the ac started giving low cooling and air throw.due ti Nation wide lock down I understand the difficulty for ac tecnicians.They did not turn up.The problem continued.
Again after official complaint the lloyd tecnican told that the ac has to be cleaned and tolf the charge was 3000 for a new ac.We compained to Reliance store.They again sent thesame tecnician.In the mean time as they postponed the problem.It resulted in ending of warranty period of 1 year.Now they claim warranty is not applicable.
And reliance customer care is also not responsible for supplying defective ac.I Request all not to purchase fropm reliance digital and lloyd ac.I want replacement of the complete unit with another brand ac.

My reliance reconnect 43 tv is stuck at boot . I called reliance digital nashik and they pretended as if I'm not audible to them. Is this the kind of service you want your customers to have? You just wanna sell your useless products.How do i factory reset it or send your technician to get the repair done.

Vishnu Chaithanya

11:13 AM (1 minute ago)

to customersupport
Hi,

I bought a SAMSUNG AC 1.5 ton from your Reliance online website 7th April, today 12th April but still The product wasn't installed, and When I tried calling Customer Care they say that complaint has been raised and I will receive a call from Technetian within 2 Hours. Am not able to understand when that 2 hours is gonna come.

Funny part is Service center guys don't even answer the call when customer service guys try to enquire about the request.

I don't know why I purchase a product from RELIANCE ( INDIA'S BIGGEST COMPANY FAKE NAME) . This will be the last product that I bought from Reliance. And I suggested all my family members and friends, colleagues to never buy a product in RELIANCE Store/Online . It's the worst & horrible service I have ever faced before.

BAJAJ FINANCE After SALES SERVICE is faar better than Reliance. Am Gonna post the Same EMAIL in all possible social media places. also going to complain in the Consumer forum.

Product :SAMSUNG SAC 1.5T 3SINV AR18TV3HFTY
REF Number: [protected]

Hemanth Vishnu.M

I have purchased a new Washing machine of whirlpool make semi automatic 8 kgs. on 03/04/2021 through direct cash transfer by swiping. Delivery date given by sales boy on 06/04/2021. Till date I have not received the product. Complaint reference number is[protected]. Kindly do the needful.

I have purchase AC in reliance digital shop nallagandla invoice no-TJ[protected] DT. 03/04/2021 & delivered on 04/04/2021 and installation person come for installation Dt. 11/04/2021.
In installation water leakage problem arise. Kindly resolve this problem.

Mohan Lal soni
[protected]

Hi,

Reminder 1

Complaint reference no:[protected]
No action against even after 24hrs.

We have ordered Samsung Q800T sound bar at Reliance digital store through Bajaj Finance at KPHB, Hyderabad. While ordering sales person who showed the item said it will be delivered by 2-3 working days, the same way by billing team also conveyed to us. But 4 days crossed item not delivered. but we are getting calls from installation person for installation. we are receiving mssgs about product feedback. Even we have not received product how these messages will send to us ??.
4th day I visited store to check why product was not delivered, delivery executive said it will take 1 week to delivery, I questioned ur team said at the time ordering 2-3 days, now ur telling 1 week what is this? simple reason very badly he said vehicles are not available for delivery. If team unable to arrange a vehicle, then what reason they were sitting at store. We said we are having vehicle we will take it they denied it can't be delivered like that.
Manager came to this discussion he replied in humble way before Friday ie. 09/04/2021 it will be delivered.
Till now not delivered. Morning complaint given to customer care. even there is no action and product not delivered.
Such type issues who will resolve ??
Why action has not been taken on war-foot basis when a customer complains???
whom we have to contact
will any senior level team be there to look into this issue ??? will see anyone react for this issue as a responsible employee of Reliance digital.

I had made a order of WHIRLPOOL 9.5 KG ACE XL SEMI AUTOMATIC TOP LOAD washing machine
and reliance digital store vijayapura (karnataka) pin code-586109 had delivered wrong product that is WHIRLPOOL 9 KG turbo dry SEMI AUTOMATIC TOP LOAD washing machine

even company is not supporting me
costumer care executive siddu and divya and team leader ravi and manager is not supporting me and behaving very rude to me

I had made a order of WHIRLPOOL 9.5 KG ACE XL SEMI AUTOMATIC TOP LOAD washing machine
and reliance digital store vijayapura (karnataka) pin code-586109 had delivered wrong product that is WHIRLPOOL 9 KG turbo dry SEMI AUTOMATIC TOP LOAD washing machine

even company is not supporting me

Have Ordered Air Conditioner Online Through Www.Reliancedigital.In On 7th April 2021. At First The Message Indicated That The Item Will Be Delivered On 8th April 2021, But Did Not Received The Item, But Received Message That Item Is Delivered. When Asked In Customer Care, It Was Informed As Technical Problem And Item Will Be Delivered On 10th April 2021. This Time On 10th April 2021 I Received Mail With Invoice As Well Tracking Information As Delivered, But Still The Item Is Not Received At My End. Invoice says item delivered on 8th April 2021. Raised Customer Complaint And They Are Asking Me To Wait For 24 To 48 Hours. The Registered Complaint Status Is Also Not Taken Forward When Followup. Customer care are directly saying please complaint anywhere.I Have Done Prepayment And Now Under Stress Because Of The Services Provided By Reliance Digital And Also Reliance Digital Customer Care. It is as simple to call the delivery agent and get exact information, but the customer care is not worried to get the details from their delivery agent, instead making the customer suffer.

The subject Penasoni SAC 1.5T 4SINV KU18WKYXF alongwith accessories purchased and installed on 04 April 21, 11 pm (night) against cash payment. This AC has develop sparking inside near power cable . The complain No.[protected] has been registered on line with Reliance Digital on 6 April 21. After repeated followup also no one has yet come to attend .The AC is with fault and NOT IN USE. I have spent a huge amount to use the AC which I am not able to. The reputation of your company Reliance Digital and the standard of Penasonic Air Conditioners is in Question ? Please send immediately the persons to repair without any further delay. My regd Mob No. [protected]. Name of purchaser : Abhishek Benjamin. The Compaliner - Adv Prakash Benjamin [protected]

Hi,
We have ordered Samsung Q800T sound bar at Reliance digital store through Bajaj Finance at KPHB, Hyderabad. While ordering sales person who showed the item said it will be delivered by 2-3 working days, the same way by billing team also conveyed to us. But 4 days crossed item not delivered. but we are getting calls from installation person for installation. we are receiving mssgs about product feedback. Even we have not received product how these messages will send to us ??.
4th day I visited store to check why product was not delivered, delivery executive said it will take 1 week to delivery, I questioned ur team said at the time ordering 2-3 days, now ur telling 1 week what is this? simple reason very badly he said vehicles are not available for delivery. If team unable to arrange a vehicle, then what reason they were sitting at store. We said we are having vehicle we will take it they denied it can't be delivered like that.
Manager came to this discussion he replied in humble way before Friday ie. 09/04/2021 it will be delivered.
Till now not delivered. Morning complaint given to customer care. even there is no action and product not delivered.
Such type issues who will resolve ??
Why action has not been taken on war-foot basis when a customer complains???
whom we have to contact
will any senior level team be there to look into this issue ??? will see anyone react for this issue as a responsible employee of Reliance digital.

I buy a product that is AC LG 1.5 ton from your reliance store in KPHB colony in 5th April, today 9th but they don't give installation and said cock and bull stories. They said they are all busy, I don't know this type of service why I purchase a product in your store . This is last and final I buy a product in your store. And I said all of my family members and friends, colegues never buy a product in reliance store . It's too horrible service I never face before

I purchased reconnect AC on 03/04/2021 from your avadi NM road reliance digital store. AC delivered on 05/04/2021 in my address. It's third work completed still not installed,

In this regard, I would like to submit during the year 2020 in the month of August 2020 we bought a new Lenovo laptop costing around Rs.52, 000/- from Reliance Digital showroom located in Koparkhairane. But lesser than a year we bought this it has been giving so much problems, for instance when in midst doing some work on the laptop, it gets switched off automatically. Whereas upon complaining to the customer care service, after reformatting all the pre installed softwares got deleted. Now recently also there has been some glitches for which we communicated Lenovo service centre and to our dismay we were informed that the laptop has already pre installed anti virus whereas in the Reliance Digital showroom we were charged around R699/- for installation of anti virus software, which we were then informed it was a discounted price. Now, we feel greatly cheated and think we have been given a refurbished piece of laptop. It's really pathetic as we took it in a positive way that the this store is located at a short distance from our home and in case of any technical glitches, the store is easily accessible. How wrong it was...in fact we feel laptop should have bought online

My order number is RDF10565163.
I had Bought Bosch 6.5kg Washing machine.
The product delivery was supposed to be done on 4th april 2021 or 5th april 2021. In the night at 9.30 pm, on 4th april 2021, there is a message from reliance digital, that product is delivered although product is still not delivered.
There is no effort from customer care team to call and give us updates.
We have to keep calling them and tell the same story.
Atleast I couldn't track my product when it's deliver .
It's too Bad service
COM00762791. Compaint No

The Reliance digital is deducting the certain amount every month from last one year to today without my notice from my current account . Due to this my cheques were getting bounced and I have the charges of 17850 as of now from my bank .The reliance digital should stop this transaction and need to reimburse my charges amount .

Hi,

I’m Raviteja Duvvu I buyed Samsung Air conditionar on 02/04/2021 at vizianagaram branch and product was delivered on 03/04/2021. I’m calling to store for installation they are not responding properly.

I’m very much disappointed with your services.

Thank you,
Raviteja Duvvu

I purchased a Samsung TV on[protected], at reliance digital. Up to know I didn’t received the Tv and I payed the money also. While I am calling to them they will tell I will I give the update with in 5 min that’s all, and the same day 9pm the will tell today some technical issues we are not deliverey today sir they are telling.Even a single member asalu not responding and not telling the proper reason also.

Product Name: Apple Ipad 8 th gen 128gb space grey
First Order : RDF[protected]pickup at store option)
Date: 2nd April, 2021
Issue: Technical problem in oto validation

Second Order: RDF[protected]insta delivery less than 3 hours)
Date : 2nd April, 2021 at 2:58pm
Issue: No product handed over even after one complete day.

Service : store persons are saying they are not responsible for ecommerce contact to this toll free customer support and after calling several times over several calls they call support says there is some technical issues . I have paid twice still no product in my hand wasted several hours over calls . I think they have to stop giving fancy options in their online shopping app which cannot be promised to customers, I paid twice 75k approx for one product and still do t have that particular product. First order being cancelled and I was told to get the money after 7-10 days for second order I don't have any info probably this can also be technical issue.

My order number is RDF10483161.
We had ordered for AC(Air AC(Air Conditioner) on 31st march 2021.
The product delivery was supposed to be done on 1st april 2021 or 2nd april 2021. In the night at 11.30 pm, on 1st april 2021, there is a message from reliance digital, that product is delivered although product is still not delivered.
There is no effort from customer care team to call and give us updates.
We have to keep calling them and tell the same story.