Reliance Digital Complaints & Reviews

Hi,
I have purchased a Samsung ac on 25-march-2021 from reliance digital online portal and product got delivered on 26-march-2021.

On 27th installation is done. On 27th March I found that horizontal and vertical swings were not working and I was not able to connect AC through wifi as well.

I raise a request for defected product. On 28 March your engineer visited. After inception he found that wrong product delivered. He told me that I have ordered Samsung Ac model number : AR18AY5YATZ but instead of this Model number AR18TY5YAWK was delivered.

On 28th march I raised a replacement request for wrong product delivered i.e WPD00754075.

I am attaching all the required documents. Please solve the issue as soon as possible and delivered the right product.

Kindly contact me if any further clarification is required.

Good evening I book a one plus tv in reliance digital at the time of booking he told we will deliver that tv in next day. I wait today for my delivery was not get. I called to store now he was telling it will deliver in 48 hours. I really disappointed for your late delivery and please don’t tell fake information for stock and delivery timings

This is regarding issue related to cancellation of EMI for the cancelled order.
Bank is saying it will apply pre closure charges for it.
Now who will pay the charges for this, as from your side i got my credit amount late.

Maine 24 jan 2021 ko reliance digital se gautam verma ke naam se daikin (ATKL50TV) ka ac purchase kiya tha jika instalation company ke taraf se free tha, lekin reliance resq se jab instalation k liye aaya to har cheez ke liye alag se paisa maang raha tha, aur wo bhi market price se 3 times jada. aur reliance resq k jo bande hain unka behavior bhi bahut ganda hai. jis karan mujhe apna ac apne kharche par dusre service provider se karana para. kyuki reliance resq k bande na to sahi se service (instalation) de rahe the aur na hi sahi se baat kar rahe the.
mujhe lagta hai ki mai reliance digital se product le kar bewakoof bann gaya hun.

DATE OF INCIDENT[protected]
CLIENT REGISTERD NUM - [protected]
MY PERSONAL CONTACT NUM - [protected]
MAIL ID - [protected]@gmail.com

Hello Sir/Madam,

I am writing this to inform you that reliance is having one of the worst after sales service.I am seriously fed up with your after sales service.I have bought 1.5 ton Reliance AC last year only and the AC has got me headaches it is not working properly since ever I bought.I have hardly used the AC around 10 to 15 days within this one year.

I have called many times and made complaint but the technician don't come and even if he comes he gives excuses that other person will come and handle the matter.

I am writing you this to know whether my AC can be fixed or not????

And for proof I can attach as many document of complaints, my Invoice whatever you want just reply me back for the documents needed as proof and I want get my AC done as soon as possible or else I will move to consumer court.

Waiting for a prompt reply.

Hi we purchased Whirlpool refrigerator and now the bill print is not visible . We are seeing problem with the item in warranty period so can you please let us know how to get duplicate bill copy with phone number ....

Iam booked 26th march meroon colour fridge, but 27th march night 10 clock delivered the fridge blue colour and that fridge is totally too bad i think that fridge a usage why are you doing this

I purchased one smartphone in nov-2020 it's been 4 mont haven't yet received cashback for it and if try to complain regarding this their customer support is not giving proper answer tried connecting many time worse service I have ever seen.Please don't mention any offer if you don't want to give them.Please improve your customer support team they are useless

I have taken extended warranty from reliance digital for My microwave Owen
my Owen got complaint and raised a request to fix it they said they will not do service for parts I have to make payment to samsung and can be reimbursed after that

I did the same and shared the bill

two month over no reimbursement done

sent mail to customer care a month before still they are not solving issue

multiple complaint to customer service but simply closing ticket with out resolution

one of the ticket number I have raised is [protected]

Maine 24th jan 2021 ko reliance digital se daikin ka ac (ATKL50TV) gautam verma k naam se purchase kiya hai. ab mera issue ye hai ki aapka service department reliance resq ka service bahut hi kharab hai. mujhe apna ac install karana tha par har cheez ke liye mujhse extra charge maang raha hai. jabki instalation charges ac k saath free tha. jis karan mera ac abhi tak install nahi ho paya hai.

date of incident - 25/03/2021
client number - [protected]
registered contact num - [protected]

Hi, I got cheat by ur store. Bought a ac that have been sold to me saying it has copper condenser and has 5years on parts and 10 years on compressor. Now LG says it a all a false information.

I really feel I should not be trusted you guys.

One plus software updating
Bt not response reliance digital service center plz immediately response

I purchased refrigerator from your sec 21 dwarka reliance digital centre on dated 21.3.2021 through kotak finance . finance desk girl is totally unethical. she initially confirmed that no fees will be charged for this processing of kotak finance & later on she charged some processing fee during down payment . that finance desk girl confirmed us that all process of finance has been done . no further docs will be required from my side . even she has initiated some online form which was filled by me at the time of visit .

it was committed by the reliance staff that product will be delivered by next day any how. but it was delivered on 3rd of purchase i.e 23.3.2021 after several calls to the team . meanwhile that finance desk girl continuously calling me for some cheque & online form submission that was already filled by me at the time of visit .she also message me that " agar ap form onilne fill nhi karoge to delivery hold kara dete h ". i assure her that i will fill that form after receiving link from your side . but she has sent me several uneathical messages like " mai aapse pareshan ho gayi ", Bahana laga rahe ho ...etc . she has deleted several chat messages when i told her regarding this unethical chats (screen shot attached). I also told her that i can proceed for cash payment if she faces issue in this finance process. she has done several harassing calls.

Such type o[censored]nethical behaviour is non tolerable .

Tried purchasing a product from online

https://www.reliancedigital.in/
Whirlpool refrigerator

On 25/03/2021

In portal payment status shows "payment unsuccessful" but my amount got debited, have called customer care many times, got replay like will be refunded in 48 hours.

Sir
We have purchased Whirlpool refrigerator on[protected] but till date we haven't received any installation. We have been calling to your customer service since 3days but they are not giving any response its so bad on your service.
Hoping an early action from your end we need installation today at any cost.plz take it serious!!!
Service is very poor!!
Phone no:[protected]
Mail id:p.[protected]@yahoo.com

In Rajahmundry, Andhra Pradesh RELIANCE RESQ office is not working properly and not responding calls, they are not attending for repair even the time promised by them, Resq office in Rajahmundry is totally waste.

Please change the in-charge persons and expel all those staff working office other wise Reliance will loose their reputation before of fraud people.

Sir i purchase 360 ltr whirl pool refrigerator from reliance digital on 21.03.2021 but as on time not installed
many times called customer care but no action
please take as early as possible
my mobile no. [protected]

We purchased the Siemens WM from Vashi Navi Mumbai store. I was informed of installation next and same will be done by Siemens. After one week I find Reliance is not asked for service from Siemens and neither Reliance is doing the installation. They have only misguided me neither they have attended my call, nor replied by emails or Whatsup or SMS.
Even now they do not know the status, good only for taking money and sales but after sales service very poor.

I bought a TV in reliance digital. But without my permission they attached the bill with additional insurance .they did fraud work with me. If I went to branch and complained they tellings lies with me. It's fraud company
Branch is T nagar branch

I have purchased Lenovo IdeaPad laptop on 9/12/2020 from Reliance Retail Limited, central building, p b road, Vidyanagar, Hubli asked for antivirus, they misguided and gave antivirus of mobile (safehouse bodyguard) saying that it would work for laptop also and they told me to activate it after a month free antivirus completion. When I tried to activate it, it is working only for mobile. Actually I did not need an antivirus for mobile.
While purchasing the laptop I even told the person who assisted me that I was not in need of antivirus for mobile. But that person misguided me.
Now when I visited to enquire about this, they say that it is only for mobile not for laptop. Because of misguidance of sales person with MID : 02IN[protected] TID: 20180043, I had to pay Rs. 799/-
more for the unneeded antivirus. In this way the company's sales persons cheat customers like me. My CIN number is U01100MH1999PLC120563. I expect the company to repay me the cost of antivirus.