Reliance Digital Complaints & Reviews

I had purchased OnePlus TV from reliance digital on 7th Dec with relationship ID- [protected]. But my real time IC is not working and everytime I switch on TV I have to manually change the date so that I can connect to wifi. Kindly get it repaired or replaced at the earliest.

Invoice no- TU[protected]

Regards,
Chetan Kumbhar
[protected]

I placed an order (RDF[protected]on relience digital online, and my payment was shown unsuccesfull.
Rs 1500 got deducted from My reliance wallet (store credit), and it has not refunded yet.
I did several followups call, emails to level 2 and even ceo but no resolution has provided.
Reliance digital is a very cheat company with 0 customer satisfaction.
Beware of this fraud company.
Moonis
[protected]

Sir My name is Saurabh Chaudhary from Gorakhpur-India. The context of writing the complaint is to higlight consumers to not to fall prey for Extended warranty what Reliance is offering under the service of Res-Q Plan.Its just a fraud to recover money under the name of extended warranty. I purchased Lenovo Laptop model Lenovo Ideapad 330s from Reliance Digital – GORAKHPUR UTTAR PRADESH which costed me Rs:36999/- including 2 years extended warranty costing alone to amount of 3860.50 While i went to the store to highlight the issue of my Laptop Hinges which are attached to the laptop Upper case Keyboard Damage &, they right aware said frisked me saying that it wont be covered under warranty.At the time of purchase the store manager along with the store representative took me under confidence of stating that Reliance extended warranty covers Hardware as well as software parts along with complete physical damage covered under it. But i was astonished to see that now Reliance is not considering the damage. please solve ASAP

Sir i booked tv on reliance digital on 16/ 11/2020, order no RDF08030553
but reliance digital not deliver my tv & not refund my booking amount, till now, i complaint on mail cshead.reliancedigital.ril.com also customers port, 20 times till now but no any response till now

thanks

ashok k rajbhar
[protected]

I purchased an HP laptop from Reliance Digital online app and I self-picked it up front the Reliance Digital store located in Vijayanagar, Bangaloreon 27th September 2020. At the time of payment it was assured that if I make payment with ICICI bank debit/credit card, I will receive 5% cashback on the total value of payment after 90days from date of purchase within 31st December 2020. We paid with ICICI bank debit card and still I haven't received my cashback. I contacted customer support on 6th January 2020 and they told will escalate the query and I will receive my cashback within 2-3 business days. After that I have not got any response from them.

Here are bill details:
Product: HP Pavilion Gaming laptop
Price: Rs 55, 999/-
Order number: RDF06585149
Date: 27/09/2020

I purchased a refrigerator about one year ago and now it is making noise. Refrigerator is in warranty period. Someone from the company do come and check what the problem is.

I had purchased samsung micro oven on date 1st Jan'2021 from the reliance digital store. 15 days has passed but there is no hope to deliver of my product I already marked a mail to company'ceo. they all are saying wait for 10-15 days. litrelly this is a mental harashing and making fool to the customers

plz ensure to deliver of product or refund my money. also provide compensation of my 15 days.

Regards
krishna
[protected]

I have placed a preorder for PS5 on Jan 12th and my order was cancelled 2 days later. I didn't place an order in other websites even though the item was in stock because Reliance Digital confirmed my order through an email and SMS. By the time I knew my order was cancelled on Jan 14th the item went out of stock everywhere else.

Myself Samihi has purchased Samsung Galaxy s20 of Rs 43, 999 from Reliance Digital at Rajkumarganj Rd, Kathalbari, Darbhanga Bihar 846004 on 30 dec 2020.

Since 3-4 days the handset was not working properly.
So I visited the showroom and complained them about the product.
They refused to take any responsibility and did not provided any further help.. because according to them it's not their dealing. They only sell phones.
This was highly unprofessional from their side.
Also during the whole process the staff members named "Mayur Awasthi", "Deepak sharma", "Pushpanjali" their colleague were so unethical and rude. They were literally misbehaving.
And when I said I'll complain they were like "do whatever you want to do"
This is really very frustrating. Had a terrible experience at Reliance Digital.
Would never recommend anyone further.

I placed an order (RDF[protected]on relience digital online, and my payment was shown unsuccesfull.
Rs 1500 got deducted from My reliance wallet (store credit), and it has not refunded yet.
I did several followups call, emails to level 2 and even ceo but no resolution has provided.
Reliance digital is a very cheat company with 0 customer satisfaction.
Beware of this fraud company.
Moonis
[protected]

I purchased SONY 55/138.8 cm X 75F model in reliance digital at siddipet store. This model tv with in one year picture blinking problem started. I complaint after few days solved by sony service center. Then second time same problem repeated within six months then I have RESQ insurence in that time after one month solve the problem.then again within three moths problem repeated.this third time picture same problem blinking but problem not yet solved . In this situation same problem repeated every time and problem repeated iam not satisfied this solution. So I want replacement of TV. Kindly solve my problem.

I bought a MacBook from the reliance digital website for office purpose, so to get GST credit input I added my GST number while ordering for which I have a screenshot for. The order number is RDF0898238. I paid the amount and confirmed the order! But the initial summary I received for my mail did not show any GST number! So I contacted their customer care and asked them if my GST number has been included. But they gave me a shocking No!!!...

GST Invoice was not provided when i ordered from online and selected Insta delivery.
There was no detail on order flow and also in below link, that GST invoice will not be provided.
https://www.reliancedigital.in/content/Express-tnc
Please provide GST invoice, as it is needed for claim.

Order ID: RDF08967837
Order date : 7-Jan-21

Dear Sir,

Myself Babu Kabiraj has purchased New IFB 8Kg washing machine from (((Reliance Digital Bansdroni at South Kolkata))) branch on yesterday.

They have billed Rs.37690/-

But today we getting old used Washing Machine at the time of delivery. We couldn't received & returned that.

Now, Reliance Digital Branch persons are not responding

Kindly take a note & take action on it so that we can get New Washing Machine by tomorrow morning... please !!!

OR

Please refund that amount

I have bought a washing machine of reconnect company and i got a steam iron free with washing machine but now it is not working

I ordered a laptop on 24 Dec2020 and it was shown to delivered by 30 Dec2020.On 28 Dec a person called us and said your product is damaged during shipping and we are cancelling it, to confirm the cancellation and refund we called the customer care again and they said they weren't aware about the damage of product So we asked them to deliver our product on time or cancel it. But on 3Jan2021 order is still not cancelled or delivered and the support team is not responding on anything.

I have purchased Camera on 09.12.2020 by pick at store service RDF 08439548 Due to technical issue i have not collected product and ask for refund, Yet i have not got single call from Reliance Digital Palladium Mumbai and still i am taking following for refund.

I have expected service and Quality from reliance

This has regards to my recent order placed with Reliance Digital on 27th Sep 2020. A Lenovo tabled was purchased for an MRP of Rs. 19900. There was an offer as per the current period between 16th Sep-30th Sep on ICICI Bank Debit and credit cards, wherein I have used my ICICI Bank VISA debit card (4838 XXXX XXXX 3644) to make the payment for this item. As per the prevailing offer given by Reliance Digital, i am entitled to receive the 5% cash back applicable for my purchase exceeding Rs. 7500. The T&C of the offer is given in the below link:

https://www.reliancedigital.in/content/CITI%20And%20ICIC%20TnC_19Sep2020

Unfortunately i have followed this up with RDIL on multiple occasions by dropping emails to : [protected]@ril.com, cshead.[protected]@ril.com, BM.[protected]@ril.com, rgicl.[protected]@relianceada.com, rgicl.[protected]@relianceada.com, rgicl.[protected]@relianceada.com. But they have not bothered to take this matter into consideration.

I personally feel that RDIL are big time crooks making false commitments to customers by running fake, illicit and unwarranted offers to lure and dupe customers into their online e-commerce platform by selling sub standard quality goods. It is a means to trap customers to make online purchases by running such offers that fail to live up to their commitments. Basically it is a means of a false marketing gimmick to cheat customers.

I expect Reliance Digital to remit the cash back amount based on the purchase clause set by them wherein this amount should have been credited to my account by the 31st of Dec 2020.

Furthermore I want this matter to be given due consideration in the eyes of this forum and taken up with a more competent authority in a joint effort to curb such malpractices of RDIL.

Regards

References : PRI00624853, Order id-RDF07998873, REQ no 23993797
Item : Kent Water Purifier (Article Id[protected] Kent 7 litres UV + UF Water Purifier, Maxx) + resQ installation service (Article Id[protected]
Date of Purchase : 15th November 2020
Location of installation : Vadodara, Gujarat

Issue : The installation technician unboxed the product and was not able to make it work; he mentioned that the product was faulty. Since then, there have been numerous follow ups done but to date (35 days after purchase), the product has not been replaced and there is absolutely no idea of when the resolution would be done.

25 + calls to customer Service, Mails to Customer Service Head, Escalation to CEO (B.M. Bade) have fallen on deaf ears!

Chase.

References : PRI00624853, Order id-RDF07998873, REQ no 23993797
Item : Kent Water Purifier (Article Id[protected] Kent 7 litres UV + UF Water Purifier, Maxx) + resQ installation service (Article Id[protected]
Date of Purchase : 15th November 2020
Location of installation : Vadodara, Gujarat

Issue : The installation technician unboxed the product and was not able to make it work; he mentioned that the product was faulty. Since then, there have been numerous follow ups done but to date (45+ days after purchase), the product has not been replaced and there is absolutely no idea of when the resolution would be done.

25 + calls made to customer service department!
Escalated to Customer Service Head (30 days ago) and to CEO Mr. BM Bade (2 weeks back) and no response yet!