Reliance Digital Complaints & Reviews

I bought by split ac 1 ton this month only online and started facing issue from yesterday of water leak.

[protected]
Simpee

Bought a HP laptop from Reliance Digital online store on June 11th 2020. It got delivered on June 14th 2020 but it was defective. So I approached customer support team and they asked to get DOA letter from HP service center. After getting DOA letter from HP service center, they initiated Replacement for defective laptop. Defective product was picked up from their delivery partner 'Ecom Express' on June 22nd and delivered to Reliance Digital delivery centre on June 26th. But till now my replacement product was not shipped and when tried to contact Reliance support team through both call and email, they are not responding. It's been almost 1 month since I paid for the product but they are cheating me by providing defective product. Original product order ID is RDF03048851 and the replacement product order ID is RDXR[protected].

Hello i have purchase iphone11 on 18rd march but i still not received my 3 month cashback so please solve my issue, please check my attach image.

I have paid rs 500 on 19/6/19 for purchase of laptop, but due to some uncertainty i was unable to. Today on 9/7/2020, i have come hare to buy a product in same relience digital store at lake mall kolkata but they have refused to adjust my deposit. They are now saying that it's was a 1 year old gift card.
My main question, in my gift card nothing is mentioned about the validity, also relience digital store has not informed me about the validity at the time of purchase of gift card.
If i consider that the validity period of 1 year has expired than also you should give 2 month extra validity due to lockdown because you have not given full 12 month period of redemption because your store has closed for 2 month of lockdown. Even in any other act period of stay by high court is excluded from counting the number of days.

Me and my friend had purchased two lenovo ideapad 330 model laptops (One each) from a reliance digital store in oberon mall, ernakulam, kerala on 29/11/2019.

The sales executive had explained to us that it had specifications as following:
Inbuilt 64 bit windows os, pre-activated 64 bit ms office, 4 gb ram, 1 tb hdd, 2 gb nvidia graphics, slot for m.2 ssd (So that we can later install an ssd from an authorized service center). Also, the store was offering 10% cashback on hdfc debit card purchases. Satisfied with the specifications and the offer we both purchased the laptops on the same date.

The issues began later on:
1. We never received the cashback. When enquired, the store asked us to wait for 90 days and also contact hdfc bank (The bank told us that the cashback was instantly credited, if not, contact reliance digital).

2. When we went to the authorized lenovo service center for ssd installation, then informed us that there was no dedicated m.2 ssd slot available for this model and that we had to replace the dvd drive and pay around rs 3500 for ssd (Hp model approved by lenovo) and then need to buy an extra dvd drive for around rs 2500 (Which would then put as on a total burden of around rs 6000).

3. We realized that the ms office installed for us was 32bit rather than 64bit as promised for us. This has many issues while we install various plug-in for ms word and excel. This compatibility issue was also informed to the reliance store.

Following all these, they had asked us to wait, and then the corona pandemic came and i was unable to visit the store personally and the reliance store became unresponsive.

We demanded compensation for this fraudulent transaction but never got a solution as of today.

Hi
Usha heater geyser purchase on 6th july but still not installation at home daily i was calling to service manager mr. Praveen he does not respond worst service i am not happy

Dear sir,
I have purchased one led tv and one dell laptop from reliance digital at tgip mall noida on 04.07.2020. The invoice number are as follows:
[protected] for tv
[protected] for laptop.
Total transaction was done through my visa credit card.
Today (08.07.2020) at 20.16 hrs fraudulent transaction of 800 usd (04 transaction of 200 usd each) has been made against my credit card. I suspect...

Today delivery but product are not delivered to me sir pawer bank 499/- payment are paid from Paytem wallet .

Hi,

I had made an order for a canon printer cartridge on 2nd july, 2020
(Order no: rdf[protected]. I was delivered the order on the same day, however, i have been provided with an old cartridge having a manufacturing year of 2013.

I have raised my concern at all the provided email addresses (In reliance digital site) and i was asked to directly approach the store which had delivered me the good citing a reason that the order being booked under "express delivery" category.

Nevertheless, i obliged and started making calls to the kharavel nagar, bhubaneswar store of reliance digital on their mentioned landline number as per the invoice. Even after multiple attempts, my call didn't pass through and i am not able to convey anything to them.

Under these circumstances, i had requested the customer support team to take cognizance of the matter from their end and make arrangements for an immediate refund at the earliest.

But, till date there has been no effort made by them to ensure a speedy redressal.

Attaching the snapshot of the product
Highlighting the manufacturing year details.

Regards,

Sidhartha

We purchased 3 llyod ac from reliance digital and we got 3 ac stabilizer for free, but 1 stabilizer not even turning on for the very first time itself. They gave us fault product for free

I have ordered a logitech headset on 17 june 2020 order number rdf03167417, and till now it’s not delivered to me. So many time i have called your customer care but no body is giving me right information. I have even asked to cancel the order but even the cancellation has not happened. Every time i have been given the false hope that i will get a call back within 24 hours or i will get the cancellation confirmation, but all is just fake promises from reliance side. I have even formally raised the complaint and complaint id is com00385602 but still no response. I am very much frustrated and feel like i am banging my head on a wall call reliance digital. I am not sure what to do and i cannot expect such an unprofessional attitude from brand like reliance. I am pleading you to please look into this matter and either send me the headset or cancel my order. I have again today called the reliance digital customer service and raised the complaint id 47516304.

Hi,

I was promised 10% cashback while making purchase of LG Air-conditioner through HDFC credit card with 90 days of purchase. Now it's been more than 120 days from the date of purchase and I have not received any cash back.

Please find attached a copy of the invoice.

I request you to resolve the issue and provide me my cashback amount.

Store Address:

Reliance Retail Limited
Reliance Digital
Lower Ground Floor, Hoodi Whitefield Bangalore
Unit No.1 ITPL Main Road, BANGALORE, -560048
Store contact no:[protected]/56
Service No.[protected]

Thanks,
Amit Mohanty
[protected]
[protected]@gmail.com

I have been chasing to reliance digital showroom and customer service for my refund but there is absolutely no response. I have recieved credit note tk[protected] on 10th june but yet not credited to my account. I had already submitted account no details but yet no response. Kindly take this as utmost priority

I had order a bajaj air cooler on 15 of june.. That's wen all my problem started.
They delivered me the faulty product very next day and it's such a fraud company tht incn even describe in words. Its been 20 days almost i'm still left with tht faulty defective product iny house despite complaining calling for replacement 100s of time.. They don't even lodge a compliant. Once i discussed the issue with someone from. Ecom department lalit kiran... He also lied that you'll get your response within 12 hours. I have no trust in you guys now. I. Want my money back. Had already spend money over repairing of this cooler, the pipe wasn't connected.
After calling the service centre for so many times... I called the mechanic and get it done.. Besides that i'm not satisfied with the product and almost done with your ignorant service. Sp want my refund as soon as possible. You guys are disgusting.

I have ordered the microwave oven with order id on june 28th, and got call on 30th that product will be delivered on that day. But after that product didnot delivered and even customer care not responding to my query and even disconnecting in between my call.
I have done multiple things in online but never faced like this
Worst experience with reliance digital and worst customer care

I would like to bring to your notice a concern of mine that was reported long back to reliance digital but with incompetent people handling this case and not providing the correct resolution i am bound to write this to you and i expect to get this resolved as soon as possible. I bought an earphone of sony mdr-ex255ap wired, black (Order no.: rdf[protected] on 9th of june 2020 through reliance digital e-com service via express delivery and the amount was rs. 1699 inr. The order was delivered the following day i. E 10th of june 2020 and it was delivered from the nearest store in my location which is in axis mall, rajarhat, kolkata. The earphone was a faulty product so i initiated a return from my end on the very same day. The product was collected on 12th of june 2020 and the delivery executive informed that the refund will be credited within the next 5-7 working days through the same payment method. Since then i am still waiting for my refund. Numerous calls and complaints were made every time i called the customer service centre and they have assured that my complaint has been escalated and because of a technical fault my refund couldn't be initiated. Firstly, if my refund couldn't be initiated because of any technical glitch why i was not informed proactively where else i had to call many a times and every time i was been informed that my complaint will be looked into and within the next 7 days maximum i will get my refund. Meanwhile i have also wrote down an email to the ceo, customer service head & customer service portal of reliance digital e com service and i have received a general reply to wait for the next 8 working hours. I have send the emails on 24th june, 27th june and 30th june respectively. But after these i was not even contacted by any of them. Last sunday that is on 28th june, i received an email from the complaint team that my refund will be credited within the next 7 working days. It is 5th day today, i have not received the refund and i don't think within the next 2 days anything will happen. It has been 20 days since my return was initiated and now i am really getting exhausted after these sick service and wasting my time.
I will appreciate if you look into this matter of mine and do the needful.
Thanking you,
Arnab ghosh

I have taken a EMI in bajaj, I wanted to know regarding the EMI when it will end . I have called more than 5 times from past 2 days their is no one telling me about it and they tell "the person who has approved your EMI is no more working in the store" am i responsible for that ? and the other person from bajaj asking to come to the store if you want to know the details in this quarantine and people from bajaj are calling and shouting at us saying " if you can't pay then why do you bother to take EMI ? ", is this how you deal with customer after sales ?

I have purchased an lg ac from reliance digital i have complaint so many time to exchange the product but they are ignoring me they put blamr on each other please return the money otherwise change the product

I purchase my Samsung led tv from reliance digital najafgarh.
I also add extanderd worrentey from them but now my tv is not working from last 3 month and no one resolve my issues
I am continuously follow up from both service center but no result my complaint number is [protected]
Registered Mobile [protected]
Complaint Date 05/05/2010

The company is not responding to the phone calls called by me in last 24 hrs. It's necessary that the company respond as quickly as possible. And replace my defective product and pls improve the customer care service. Or else next time will think about the buying the product from the reliance digital