Reliance Digital Complaints & Reviews

Dear Team,

I have purchased a Samsung m11 mobile from reliance digital online store and delivered by 15th July 2020, still it in under there return policy. The item is internally damaged.
When I have call to some one she/he has not able to heard my voice and vice versa.
I have mailed them([protected]@ril.co ) but they have not taken any action.

Now I have placed the matter to you please help out of the issue.

Regards
Rimpa
[protected]

I have ordered the TV on 13th July 2020, on the website it shows delivery on next day, before ordering online from Reliance Digital site, I have checked delivery will be on next day or not as lockdown will be starting from 14th July 2020, I got assurance from customer care that my order will deliver on 14th July. So I placed the order and paid the full amount. But on 14th July I did not receive my order. So I called customer care they took my complaint and forwarded it to the respected team and said the team will contact you.
But did not received any call from the respected team.
I have written several emails also called customer care several times but did not work. On 18th I got call from customer care, they told me that due to lockdown your order will be delivered to you on 25th July, I said Ok and requested them to do the installation of TV on the same day of delivery.
But, suddenly on 21st July, I got my order. But installation did not happen on the same day. I said ok, it will happen on the next day, I will wait.
I waited on 22nd July no one came for installation, as per policy after delivery within 1-2 days installation will happen. But now its 3rd day after delivery no one communicated with me regarding installation. I have called customer care regarding the same, but the same they have taken my complaint any forward to the respected team. And even the executive disconnected my call 3-4 times without resolving my problem.
Reliance digital customer care is pathetic, they did not care about their customers.
Please help me in this.

I have filled a complaint to reliance digital regards my samsung 7kg fl washing machine which is making more noise on 10/07/2020.. An engineer visited on 13/07/2020 and verified the machine and conforms that the inner arm needs to be replaced.. It will take 7 to 10 days of time and he is going to raise a spare request internally as i have covered with reliance extended warranty.. Once the enginner left our home we observed that machine started making more noice and its horrible. The engineer advised to manage the noice still we get the spare to replace the inner arm. Where the very next day the machine was completely down. Machine is powering on where its not running.

Its 23/07/2020 now, reliance amc team doesn't have curtsy to call me to update about the replacement. Even the call which i have made to reach the customer care has no value and no valid information. Customer care executive has connected me with one of the service center in charge, where he doesn't have any clue on the replacement delivery or the part order status.

I have been frustated a lot... More over this is not the first time.. I have similar issue with reliance amc for the same product.. Each and every time we logged the call its will take 25 -30 days to fix it.

In the reliance digital portal they have committed that for home appliance they were providing standby units until the issue fixed.. When i checked the same with the customer care executive and the service center person they say no and its possible only for the television.

I will be reachable on +91 [protected]

Kindly help me to over come from the nasty support of reliance and also sue them.

Dear team, i have bought a washing machine from reliance digital showroom, alwar bypass road, bhiwadi (Alwar). They have assured me that you will get 10% cashback, if i pay through hdfc debit card in 90 days. But even after 6 months i have not received any cashback. Please help me in this regard

What you do with our money till 10days.
I think they do investment with our money.
Worst management system of reliance digital. Flipkart, amazon, and snapdeal they refund within 3-4 hours but you have such a large network but you can't refund. This is my first and last shopping.

I have purchased samsung galaxy s10 plus on june 2019. I have to get a cashback of 6000 rupees. But still now i didn't get any cashback from reliance digit. I have recently visited one of the showrooms of reliance digital, they said they will raise a complaint but nothing was happened. I want to get the cashback money as soon as possible. Because of all these mistakes you will loose your customer trust. I was very disappointed with your service. So please send the cashback money as soon as possible. Thanking you in advance.

I have purchased dishwasher in reliance digital, dwarakanagar branch in visakhapatnam, hari and team was committed to deliver in 15 days and took 100% payment.

With the confirmation from narsireddy lg, narsireddy is the man who given committment and than left it. I never seen oem representative do like this. This is almost more than 50 days and no one worries about deliver.

My name is sateesh & available on [protected]. I am going to escalate and put this in social media. I got full frustration on this.

Hi,

I purchased oppo reno mobile from reliance digital on 5th November 2019 and accordingly i was supposed to get a cashback of Rs2599/- in 3 months timeframe. It was told by hdfc store guys that amount should be reflect in account within 3 months. Its been more than 6 months now and i still didn’t receive any cashback. On checking with reliance team, they told that i was supposed to redeem it from netbanking website which...

I have purchased oneplus 7t 8+128 gb from reliance mini dx, beside sai corporate park, bailey road patna on dt: 24/01/2020 16:27:34 & the executive dharmendra kumar [ relationship id: [protected] ] confirmed me that i will get a 10% cashback of invoice amount rs.34999 on my hdfc debit card as the offer was from[protected] to[protected], but as on[protected] i have not received the cashback.
I had paid with hdfc debit card emi.
They made the transaction at their end and assured us to credit the
Cash back within 90 days.

Even after 6 months when we did not receive cashback.
I have attached the invoice and also the screenshot of the offer.

Store address:reliance retail limited
Reliance mini dx
Holding no.-a/1645; ward no. 03
Beside sai corporate park, ps-danapur
Thana no.18;bailey road patna-800014

Hi
I purchased reliance reconnect rhmcb2301 — 23 ltr convection microwave oven and after very few days i list the user manual of the product since then i wasn't using it
And i am trying to get it from somany years but i couldn't get it
So could u pls send the user manual to the below mail id ie
Ashokkumar. [protected]@gmail.com
Or u can what's app me at below no ie
[protected]

Thank yoy

I wl purchase laptop on 01/01/2020. & i wl do transaction through my hdfc debit card, salesman told me 2500/- cashback offer on hdfc debit card transaction. Now 6 month completed but cashback not credit on my account.

Pls help me regarding this.

I am usman shabbir shaikh maine 12-6-20 ko laptop purchase kiya tha. bill me mera GST INVOICE add nahi kiya hai. mujhe abhi GST pay karna hai to mujhe problem ho rahi hai. plz mera GST invoice add kardo. GST NO = 27CCTPS1664K1ZR COMPANY NAME = ANAM CONSTRUCTION

It's been 2 days since I purchased sony tv from Reliance digital (Katpadi, Vellore) and yet to install my TV. They aren't responding to my calls also. Please call me back

Dear Officer

We purchased the product with you last year, in a very short we go this issues, as per your counter sales person promise

with in a year any issues they will give the product replacement, but now you people are not even doing the service,

we have at home 7 month pregnant female, with very high difficulty we are managing

after a so many calls and mails, just yesterday your service engineer came and inspected the product and not solved the issue
i feel this is very bad and pathetic service by Reliance Digital, we never face these kind of issues with you people since we became

the customer of yours, I request you to please take the product and replace it with immediate effect.

Regards
[protected]

I have purchase a lot of products from reliance digital and everytime i purchase from them i get get credit easily whether it is about the igst, cgst or sgst.

I purchase a macbook pro 2019 in 2020 march and the reliance digital person told me that i will get the gst invoice of that product but till now i haven't received the invoice for the same.

I request you to kindly generate the same on urgent basis and send it my registered email id on your system. I. E ([protected]@yahoo.com).

Mobile. No. [protected]

I placed an order for lg soundbar (Order no rdf[protected] on 12th july through reliance digital app and did the payment through upi mode. The money got debited back to my account but the payment status on the app was showing payment unsuccessful plz refund my amount initiate.

As i have purchased a samsung smart tv through the reliance digital mobile app on 07/07/2020 with the order no of rdf03710644. When i have received the product on 08/07/2020 i came to know that i have received the wrong product within an hour i have raised the complain through phone as well as email to the concern customer service. But till today i didn't receive any product or else call from those customer service. Kindly take necessary action and solve my problem.

Thank you

For replacing a 1000 rs ear phone the store took one month and at last after pressuring them they are ready to pay the amount, it has costed me more than the refund for transportation.
It has been more than a month still i'm going to shop almost everyday waiting for hours the customer service is has stopped responding to calls.

Really worst experience with reliance when the company is booming so good with good number of investments, with this kind of customer service it is very bad

I am so unsatisfied with the services provided by reliance digital. It is my worst experience of online shopping so far. I had purchased a water cooler last month and from. Them onwards i had been complaing regularly for it regarding defects, replacement and refund. But three seems to be no action taken now. Kindly look into my issue and refund my hard earned money wasted on purchasing on such cheap product

Dear sir,
I ordered and item 1st july 2020, and the parcel has to come come to my location by 8th july 2020. When i called the customer care they are saying the our team will contact you but no one has contacted and there was no intimation of product delivery from them.
Please be helpful to get my ordered product.