Reliance Digital Complaints & Reviews

This is satyanarayana from hyderabad, i have purchased a samsung a30s mobile at suchitra reliance digital store and taken cracked screen polacy imei number : [protected]

The problem is while am trying to give a complaint through amtrust mia. The popup massage is coming like we are not able to retrieve your number.

Week days back my mobile display was broken. I visited the store twice they said the number was not updated in the policy. I have been calling the store and customer care and my problem was not solved still.

All my patience gone through out this process.
Please do needful

Regards
B satyanarayana

I have ordered sony 101.6 cm (40 inch) full hd led tv, with model number klv-40r352f on 3rd august 2020. I was supposed to get it delivered on 4th august 2020 according to their website which mentioned that they will be delivering next day and also according to the invoice as attached. Till date they have neither contacted nor gave any confirmation about the delivery.

Hello,

This is my order i'd - rdf04624510

The order is delivered on 6th aug, 2020

Customer name - sayan pratihar

Complaint:
I want to return the product. But unable to do that as i am unable to reach out their customer care support through their helpline no & also not getting response through their email support.
Please help me to return the product and initiate my return pickup.

Reason for return:

I have issue with the product's sound quality, it is good but not enough as my expectations, it is painful for me when i put it on my ear_sound is also too much noisy, it is injurious to me

And also i have issue with the quality of the product, the product's material quality is poor.

Please help, and solve my problem.
Give me a resolution

Thanks and regards
Sayan pratihar
Customer

I have cancelled the order even before the delivery of order. But they have delivered it and now they are not taking any steps for taking it back. Customer cares are highly unprofessional, they don't usually pick up call. Even when they acknowledge my grievance they are just continuing to give false hopes.

I bought a refrigerator of lg from reliance digital store Phoenix mall alambag lucknow on 24 july 20.the item is not delivered till 5 Aug 20.

I had ordered an ipad air. It actually arrived one day later than the delivery date. As I unboxed it i realized that the ipad screen was broken and a bad damage right at the smart connect. Most probably it was a damage during the transport (dhelivery courier services). Within 30 minutes time of receiving the courier I called customer care and mails them along with the pictures of the damaged ipad. I have mailed thrice and called the customer care three times but they have neither got back to me nor have done anything about the mail. I want the replacement or refund for he same.

After complaining through email and phone call have not recieved any response fron relience digital. Even i reached to head of the customer service. It is highly disappointing behaviour.
I have purchased ipad which reached on me on 20th july and on 22nd i registered my complaint regarding battery issue. After complaing many times relience customer care told me to go to apple brand and get the confirmation from them. I went to apple which is 30km away frm my house, they kept the ipad for 2 days and after verifying the problemthey issued the doa letter which i submitted to relience on 31st. Since than i am keep on calling and emailing no one is responding. As i am facing so much trouble in my work i need a replacement at the earliest. But this relience seems they are just not bothered. I didnot asked the refund all i asked is replacement. Please help me.

I had ordered for a pair of apple airpods with charging case on 31.07.2020.

I haven't received an order yet, my order id is rdf04525565 haven't received it - although it promised the next day delivery.

I called the customer service and they said they would give me the callback and that never processed either.

Wanted to cancel this order and initiate the refund as soon as possible - they say they will get back but they don't respond after the first customer care reply! I hope you take this issue seriously during times when people cannot visit stores and depend on services like yours to be arriving on time.

My whirlpool refrigerator's separation disc has been broken its model number is-21115
And model is if355 inv cvn elt 35

Hi Team,

I have bought a washing machine on 13th june 2020 for a total amount of RS:39490.As I was about to buy with by debit card, the sales executive over there told there will be 4000 cash back if I pay through credit card EMI and also it will be 0% interest on EMI. Again I double checked with him if there is any interest charged for this, he said there wont be any interest charges for the EMi. With the trust on Relience digital and its staff I had bought the item using my credit card.Now looking at my credit card statement I could see interest charged for that EMI. Kindly look into this matter .waiting for you quick response.

PBF details from invoice:

[protected]@GMAIL.COM
Relationship ID: [protected]
your tech expert ID: 60350659
Place of Supply State Code: 37 AP
Customer Type : URD
Supply State GSTN Number:37AABCR1718E1ZO

Thanks,
Ashok
[protected]@gmail.com
[protected]A

I ordered a panasonic washing machine, the order no. Rdf04476331 with shipment number di[protected], today morning i got 3 msg's and a mail about the product delivery, but now i received 2 msg's and a mail with invoice that your product has been delivered but i didn't received my order or product, please mail me contact number to whom to i call or solve this as soon as possible.

I had a purchased a TV from Reliance Digital Online Store and was a defective one. I was given a replacement which was much worse. They said that they'll give me a refund but no one is now addressing my query. They put me on hold and then they disconnect. No reply on emails as well. I once got connected with their escalation team. An employee named Sarpathy Rao answered and after 2 minutes just disconnected the call. They are doing this purposely to not give me the refund. The order ID is RDXF[protected]. I said that I am happy with a new replacement with a new brand. But then to there is no response.

We are not able to find the remote to our reconnect t. V of model no. Releb3207.
We have tried all the remotes o[censored]niversal types but nothing has worked out
Where can we fnd a remote to our t. V

We have bought the oven, its some of the parts were missing. we are requesting for returning the order. they are not taking it back. the company service person itself has opened it . they are simply telling us they will get the missing parts. but not really working on it.

I have missed pre-order oneplus nord latest mobile..I'm Subha sri..my order number RDF04217940. I want to cancel my oneplus nord pre-order..i have paid through my debit card.. There is a cancel option in website..but it's doesn't work..i tried many times..i want to cancel the order and refund my amount fast

I have paid Rs.58640/- on 24th July against the Samsung UHD 55 TV. Store committed delivery of same on 28th July, even after my follow up store manager not responded Lingaraj not responded, when visited store another manager MR. Lingaraj has all the explaination for not getting the TV but do not have answer for the our question. Concern is they do not know how to indent the stock from other store and because their poor knowledge customers are suffering. Imagine it takes 11 days time to get the TV and this is worst experience. Pls. Do the mock purchase at reliance store you are lost and you need run around each corner to catch hold of sales guys. Imagine if store Manager is so irresponsible and same is reflecting from front end sales team. Pls. Move out the people else close the store.
I am your loyal customer from more than 5 years, washing machine, refrigerator, I phone, OLED TV, head phone, second android mobile etc etc everything is from Reliance Digital and you can check same with my mobile number.
This complaint should not be a junk mail and I need action to be taken against the staff.

Regards,
Ravi Surpur
[protected]
[protected]

I bought a sony srs xb22 bluetooth speaker online from reliance digital e commerce website on 24/07/2020. But they sent the old used product to me and when i am asking for the replacement, they are not replying satisfactorily. So it is kindly requested to pls take the necessary action for the same.

On 2nd october 2019, i buy one plus7, they had an offer of cashback of 3000 if i pay by icici card within 90 dayz, but still, i didn't get my cashback.
I need to know the reason why i didn't get it.

I had purchesed sumsang a50 from relience digital & along with that i had purchased protection plan,
My phone was damaged & i had logged compain, my phone was pickuped on 15th june for repairing from your company logisctic partner but now its more then 50days still i am waiting for my phone to come.
Iam not getting any proper response from customer care.

I have placed an order on reliance digital website. It has been more than 15 days i placed an order and i still dint receive it. The tracking details are not updated too. The customer service is really bad. They put calls on hold, convince us to call back and i never receive call backs. I have already paid for the product and it’s a huge amount. I don’t know how to resolve this issue.