Reliance Digital Complaints & Reviews

Hi,

I was promised 10% cashback while making purchase of LG Air-conditioner through HDFC credit card with 90 days of purchase. Now it's been more than 120 days from the date of purchase and I have not received any cash back.

Please find attached a copy of the invoice.

I request you to resolve the issue and provide me my cashback amount.

Store Address:

Reliance Retail Limited
Reliance Digital
Lower Ground Floor, Hoodi Whitefield Bangalore
Unit No.1 ITPL Main Road, BANGALORE, -560048
Store contact no:[protected]/56
Service No.[protected]

Thanks,
Amit Mohanty
[protected]
[protected]@gmail.com

I have been chasing to reliance digital showroom and customer service for my refund but there is absolutely no response. I have recieved credit note tk[protected] on 10th june but yet not credited to my account. I had already submitted account no details but yet no response. Kindly take this as utmost priority

I had order a bajaj air cooler on 15 of june.. That's wen all my problem started.
They delivered me the faulty product very next day and it's such a fraud company tht incn even describe in words. Its been 20 days almost i'm still left with tht faulty defective product iny house despite complaining calling for replacement 100s of time.. They don't even lodge a compliant. Once i discussed the issue with someone from. Ecom department lalit kiran... He also lied that you'll get your response within 12 hours. I have no trust in you guys now. I. Want my money back. Had already spend money over repairing of this cooler, the pipe wasn't connected.
After calling the service centre for so many times... I called the mechanic and get it done.. Besides that i'm not satisfied with the product and almost done with your ignorant service. Sp want my refund as soon as possible. You guys are disgusting.

I have ordered the microwave oven with order id on june 28th, and got call on 30th that product will be delivered on that day. But after that product didnot delivered and even customer care not responding to my query and even disconnecting in between my call.
I have done multiple things in online but never faced like this
Worst experience with reliance digital and worst customer care

I would like to bring to your notice a concern of mine that was reported long back to reliance digital but with incompetent people handling this case and not providing the correct resolution i am bound to write this to you and i expect to get this resolved as soon as possible. I bought an earphone of sony mdr-ex255ap wired, black (Order no.: rdf[protected] on 9th of june 2020 through reliance digital e-com service via express delivery and the amount was rs. 1699 inr. The order was delivered the following day i. E 10th of june 2020 and it was delivered from the nearest store in my location which is in axis mall, rajarhat, kolkata. The earphone was a faulty product so i initiated a return from my end on the very same day. The product was collected on 12th of june 2020 and the delivery executive informed that the refund will be credited within the next 5-7 working days through the same payment method. Since then i am still waiting for my refund. Numerous calls and complaints were made every time i called the customer service centre and they have assured that my complaint has been escalated and because of a technical fault my refund couldn't be initiated. Firstly, if my refund couldn't be initiated because of any technical glitch why i was not informed proactively where else i had to call many a times and every time i was been informed that my complaint will be looked into and within the next 7 days maximum i will get my refund. Meanwhile i have also wrote down an email to the ceo, customer service head & customer service portal of reliance digital e com service and i have received a general reply to wait for the next 8 working hours. I have send the emails on 24th june, 27th june and 30th june respectively. But after these i was not even contacted by any of them. Last sunday that is on 28th june, i received an email from the complaint team that my refund will be credited within the next 7 working days. It is 5th day today, i have not received the refund and i don't think within the next 2 days anything will happen. It has been 20 days since my return was initiated and now i am really getting exhausted after these sick service and wasting my time.
I will appreciate if you look into this matter of mine and do the needful.
Thanking you,
Arnab ghosh

I have taken a EMI in bajaj, I wanted to know regarding the EMI when it will end . I have called more than 5 times from past 2 days their is no one telling me about it and they tell "the person who has approved your EMI is no more working in the store" am i responsible for that ? and the other person from bajaj asking to come to the store if you want to know the details in this quarantine and people from bajaj are calling and shouting at us saying " if you can't pay then why do you bother to take EMI ? ", is this how you deal with customer after sales ?

I have purchased an lg ac from reliance digital i have complaint so many time to exchange the product but they are ignoring me they put blamr on each other please return the money otherwise change the product

I purchase my Samsung led tv from reliance digital najafgarh.
I also add extanderd worrentey from them but now my tv is not working from last 3 month and no one resolve my issues
I am continuously follow up from both service center but no result my complaint number is [protected]
Registered Mobile [protected]
Complaint Date 05/05/2010

The company is not responding to the phone calls called by me in last 24 hrs. It's necessary that the company respond as quickly as possible. And replace my defective product and pls improve the customer care service. Or else next time will think about the buying the product from the reliance digital

I am not able to charge my samsung a70 mobile suddenly from yesterday and since in my locality rliance digital store is closed.. How should i redeem extended warranty that i purchased from reliance store...?
Due to lockdown mobiles are now only mode of business and cannot afford to wait for your store to re-open...
I tried calling all the number provided by the store to get in touch but not a single number i could connect.
Pl help
Call on [protected]

I have booked the complaint for my 2 split ac's (Ie.1 tr. Lg split ac & 1.5 tr. Panasonic split ac) for the cooling issue on 12th june 2020, on 13th june 2020, technician arrived at my place for that complaint. Technician find out the issue of leakage in gas in both my ac's through which he topped up gas in my lg machine and for panasonic he told me that it won't happen here. It needs to be done at their place for that it need to be take down both unit indoors well as outdoor of my panasonic machine. But it's been more than 2 weeks now, but nobody turns up at my place. I am tired calling customer care for that. I have called customer care for more than 5 times for the same issue but still the issue not resolved and technician not arrived.
Regards,
Sandesh patil.
[protected]

Thru your for store related queries number [protected] i booked a call for laptop in which back panel & screen panel has some issues (Got open where both ends of panels are pasted) on 12.05.2020 got request number [protected]. As said in sms nobody contacted me. Again i called the toll free number on 14.05.2020, they said laptop has to handed over to service center so i took the address of resq service center coimbatore & conformed from web page also. On 14.05.2020 after reaching the said address shocked to know that no such service center in said address. After so much efforts & pain i came to know that your resq service center was shifted to new premises six months back. Neither your call center & your web page are not updated still.
In resq i asked about the address updation they replayed " it is job of goolge to update the address (Unable to understand the logic). Received a call from resq coimbatore on 05.06.2020 to hand over the laptop & the same is handed over on 08.06.2020 under request number [protected] booked on 12.05.2020. Received a call from resq coimbatrore 12.06.2020 asked to pay rs. 999 to dell india pvt. Ltd directly through neft, dell bank details are given to in sms by resq. I sent the amount through neft 12.06.2020. Transaction details asked to share with resq. I did. On 15.06.2020 received a call from resq coimbatrore asked to pay rs. 4669 directly to dell india pvt. Ltd through neft transaction details asked to share with resq. I did.

I registered a complaint, and my complaint number is [protected]. One executive came on 27th june and checked the issue. I told beforehand that there is a gas leakage, still executive wasted one day on this. He said there is a coil related issue, that has to be changed so somebody will come to pick on 28th or 29th. Nobody turned up on 28th, and today on 29th when i called that executive he was so [censored] rude "baar baar call kis liye kar rahe ho".

40 degrees of temperature and these people are so useless, that they send such executives. Now making their further complaint to their senior directly.

I registered a complaint, and my complaint number is [protected]. One executive came on 27th june and checked the issue. I told beforehand that there is a gas leakage, still executive wasted one day on this. He said there is a coil related issue, that has to be changed so somebody will come to pick on 28th or 29th. Nobody turned up on 28th, and today on 29th when i called that executive he was so [censored] rude "baar baar call kis liye kar rahe ho".

40 degrees of temperature and these people are so useless, that they send such executives. Now making their further complaint to their senior directly.

As you know the situation is not good in new delhi due to corona, and i didn't prefer a technical engineer visit at my home but due to family members i registered a complaint on 12th jun 2020 for the issue i am facing since apr 2020.

Complaint is for ac (Reconnect) 1.5 ton which was not giving cooling and this issue is very frequent, you can see a long list of complaints against this since i bought it.

After 6 resq serviceman visits since 12th jun in this corona situation, the issue is not yet resolved.

I am now frustrated by the service provided by resq.

Be aware!! Sales person here is a scam artist and will promise you the world. I bought a sharp 50 inch tv from this store on 25/06/2020. The sales person there convinced me that the tv is not android but has apps like netflix, hotstar and amazon prime. I asked to operate the tv and show me but he said that the remote he currently has is a common remote and not the remote for the tv. I was stupid enough to believe him and not check online.

They installed tv on 26/06/2020. When i searched for apps, i found only youtube and web browser. I paid 10k extra just for youtube and browser. Which could be done using a cromecast, firestick etc for more features and less money.

I went to store on 27/06/2020 and asked the sales person about his lies and misinformation on which he completely denied that he said anything like that. I will never believe any reliance sales person ever. I expected reliance to be little bit ethical.

I talked to customer service there and he said that he needs to talk to his manager and will call me back. After my experience with the sales person i don't have much trust but hoping they will make a right call. I will update the review if they come through.

I purchase my tv from reliance digital najafgarh.
I also add extanderd worrentey from them but now my tv is not working from last 3 month and no one resolve my issues
I am continuously follow up from both service center but no result my complaint number is [protected]

Dear concern,

As per my previous email i have purchased new lenovo laptop from your nizampura, baroda gujarat store yesterday evening 6:45 pm.

At the time of demo the sales person nor explain me camera specification nor given me demonstration.

I have purchased this laptop because my son is in 11standard and as per current circumstances of covid-19 his school and classes running online.

So my basic purpose is clear screen visibility at the time of online classes.

In this laptop my requirement are not satisfied so i need to replace with better quality camera with all other specifications like 10th generation, 5i, 8gb ram, 1tb + 256 sad.

I had tried to purchase an item from reliance digital and chosen the upi mode of payment. The payment was deducted from my account for which i have relevant proof but was not updated in order status. I was told money would be returned in 2 days. But that didn't happen, after multiple calls, all of which resulted in either being put on hold or given assurances, i had mailed their top executives. I have exhausted all forms of complaint with their organization and have n number of messages of them claiming to get back to me soon. Please hel one in getting my money back which they have stolen from me.

I placed an order for apple ipad on 18th june through reliance digital app and did the payment through google pay upi. The money got debited back to my account but the payment status on the app was showing payment unsuccessful.

Since that day i have mailed the customer support and the ceo 8 times and have called the customer care executive for 27 times. Once after a big argument they connected me to the head reena choudhary and she assured that the refund will been initiated and it will come to the account in 2 days. She even assured that she will revert back to my mails with the confirmation of refund. However i have not received either the money or my refund
I have even mentioned in the mail that i will approach consumer forum but still i get automated response.

After talking to executives 5 times a day everytime they say that reena has been informed and she will give a call back in some time. But i don't receive any call.

This is the worst customer support i have seen and can clearly say that the executives and senito executive reena choudhary just lie and don't help or attend to the customer.

I am fed up writing mails and calling customer care everyday 4-5 times.

For sure i will not do any shipping from reliance digital ever and won't recommend it to anyone.