Reliance Digital Complaints & Reviews

I have brought iphone 11 on 26/01/2020 from reliance digital, elante mall chandigarh. As mentioned by hdfc to receive cashback of ₹6000 within 120 days from the transaction month but i haven’t received my cashback till now, it’s more than 120 days. I hope this issue gets resolved and cashback will be credited as soon as possible.

I have booked an ac & ac stands in reliance digital e-commerce app on 25th may 2020 vide order no-rdf02778638. As per the order confirmation & mail confirmation the products were supposed to be delivered on 27th may 2020 but till date i have not received the products nor there is any update on the same. I called the customer care multiple times and was told that i will get a call back but till date i have not received any call from anyone. Also i wrote multiple mails but no response from your side.

Surprisingly when i checked in the app it is showing the order status as delivered on 31st may 2020 which is really shocking for me.

I am completely clueless and searching for help.

Reliance is one of the indian wide company but customer satisfaction is the very worst service. It's regretted to inform you that i have purchased one ton panasonic ac on 14/03/20 (Before covid-19 lockdown) from reliance digital mudichur tambaram branch chennai.ac installed on 17/3/20 but there's no cooling (Fan only running) came from the day of installation, immediately a complaint raised in person at your showroom on 18/3/20 and there is a response from you. During the lockdown period again raised a complaint on 11/5/20 and also panasonic company customer care services. There's no fruitful response from you and also panasonic company, no one technician and service engineer not attend the complaint. Again directly came your office on 23/5/20 complaint raised by your staff by name sunitha (Store support person) promised that 26/5/20 complaint will be attended. There is no technician came and daily we are calling to reliance digital store the above-said staff there is no technician come to attend the service complaint about the past 78 days (2.5 months). The purchase of ac purpose not fulfilled in my family and we have babies and kids, in summer how can we there in a hot room. I have also complained in consumer forum and toll-free number every call and your messages are taking a print out and recorded. I have to complain in your reliance digital la portal too. I request you to once again to take the necessary action to solve the complaint immediately.

Purchase details:
Product name: panasonic 1 ton inverter ac - zu12wkyf
Purchased date: 14th march 2020 (Before covid-19 lockdown)
Product price: rs. 34140.50
Store address: reliance digital, no.1, ground and first floor, mudichur rd, bharathi nagar, tambaram, chennai, tamil nadu 600063, ph:[protected]/40
Tech expert id: 60421910

Very very worst service from reliance digital mudichur tambaram branch chennai.

I have ordered a laptop on 25th may 2020 on reliance digital mobile app and i have requested for a cancel on the same day as i ordered a mistaken one. But their customer care staff are just hunging up in between conversations after hearing cancelation and i have wrote an emain to their customer care and their customer care head who is first escalation and their ceo who is second escalation as they mentioned in their app, but nobody even replied. Neither they provided cancellation option in app nor they are picking up my number after i cann for 30 times in 1 week as they noted my number and directly hunging up. This is the worst customer service i have ever seen in my life.
Account/contact:[protected]@gmail.com
Order id:rdf02783335

It is to inform that I placed an online Order of Hitachi 1 Ton 3 star Kaze Plus RAW312KWD Window AC through reliance Digital Online Shopping vide Order No. RDF02816673 dated 27th May, 2020. The expected date of delivery of the product was Friday, 29th May, 2020 but till date the order was not delivered neither any update was received through SMS or email.

2. In this regard, I called Customer Care Number of Reliance Digital on[protected] and [protected] but they are also not able to trace that and they are not able to help me in this regard.

I ordered kent maxx water purifier from reliance digital but first ordered delivery done late after keep on calling for days and now i am waiting for installation but no body is coming to install my purifier. They’re just giving me false promises everyday that engineer will definitely call and come. When i asked that i want to return this, they said somebody will call back and book my return but no reply.

I have purchased iphone 11 pro max at reliance digital store in guntakal 515801 with price 123900/- on november 2019. During that time the sales person told me that you will get cashback 6000/- on sbi debit card with in 3 months. Now it was completed 6 months till i will not get anything. I have asked somany times, the sales person not reply properly. So please kindly solve my problem. My mobile number is [protected].

Order rdf02580470 having shipment number di[protected]

Supposed to be delivered on 16th may but till date there is no change in status of the product which shows it is under transit. They advised to refuse if i do not want the product to courier partner and i did.
Tried reaching them countless times to cancel my product and initiate the refund process. Every
Time i called they assured a call back in next two hours. Though i received call just once 12 days back assuring refund initiation within 24 to 48 hours. Its been 14 days since.
I kept on calling almost every day also wrote several mails for the same. But never got any response.
Now they have shown installation completed without even delivering the product attaching here the screenshot for your reference.
I’ve started looking for legal options for the same as i’m left with no choice.

I have placed order on 23rd may 202 in reliance digital site. But i didn’t receive till yet. It is express delivery which i selected. Within 48hrs, order should be delivered. I am trying to reach customer care from last one week but no response. And also i dropped multiple mails to their customer care and head of customer care dept. But i didn’t get any response from them. I tried to cancel order but there is no option to cancel order in online.

Hello everyone

My name is mohit dalal living in new delhi i have purchased a panasonic inverter ac model cu-us18sky-1 from reliance digital on[protected] of 43102 rs from the day one it has problem and i am saying to replace it from the day 1 of purchasing the inverter ac but no action taken on that they always repair it and after 2-3 days it start creating fault or it gets problems again and again but no one listen me to replace it as its more than 3 years it still is not repaired that it can work properly and i a consumer of reliance digital and panasonic company did not find a proper resolution till today i now writing to all of you that its your all fault not replacing it and by doing small repairs that it could run 1-2 day but no proper solution today i am in that stage to destroy it in front of panasonic head office so no other can buy such a product its filled gas 100 times its being repaired 100 times but still its not working its pcb has been changed but still its not working you can check from your database that how many times i have complained about from the 1 of purchasing it. Now i am seriously filling a case in consumer against both the reliance and panasonic doing worst service and not replacing a product in its warranty period and doing fraud with a customer.

I am attaching proofs of mails i sent from the day 1 of purchasing about it that it has many faults and must be replaced instead of repairing it 1000 times

Contact number - [protected]
Mail id - [protected]@gmail.com

Please find bill and all attachments below

Thanks for service

Purchased jiofi jmr541 through online (https://www.reliancedigital.in/) on 20-mar-* and paid online. It was delivered on 8th may but unfortunately with swollen battery. I called to customer care 25 times for the replacement they told that it will be replaced within 8 working days. Even i sent mail to cshead for the same and even sent the reminder mail 8th times. But i am still waiting for the response. I request them kindly provide the replacement of faulty battery, i can't use it even after spending money for buy it.

I ordered an apple pencil from reliance digital online store. The person from their punjagutta, hyderabad store delivered it when i was not at home. When i get home i find that the packet is not sealed and once i try to connect the pencil it doesn’t work or charge at all.

I’ve mailed, sent fb msg, tweeted and called them many times since 26.05.2020 and they have not responded once. They have dumped a used non functioning item and now refuse to communicate.

The store is saying they are not responsible even though they billed it and i have the receipt. No one has contacted me for resolution. It baffles me how this company is operating without giving an ounce of care after the sales have been made.

I have purchased LG 1.5 Ton Ac from reliance digital. The item has been delivered promptly 24 May. But the installation has not been done yet. No response from either the customer care number or their customer care mail id. It is very frustrating. I would like to get the AC installed

I have purchased a 190l fridge from reliance store (Sunteck grandeur, sv road). Paid money but the item was not delivered for the next two weeks. I kept inquiring but not given the proper date of delivery or status. Then lockdown happened.

Again when they started delivery two weeks back, i received call twice that they will deliver but did not deliver. Called their customer service numerous time just got a robotic answer, my manager will call you. I wrote to head of customer affair and ceo but yet to receive any response.

Reliance is completely third class company. Trying to copy western standard but completely fail and zero to execute. Just by having foreigner ceo, you don't become first class. You need to have it in your dna and at all levels of your company should be customer experience focused.

I guess no point trying to teach donkey how to sing. I am short of complaining to the police for fraud.

I had ordered a laptop from reliance digital online store. But during delivery as the seal was tampered and package was torned so refused to accept. I Contacted the customer executives regarding refund and they said refund will be processed after product recieved at ware house. But even after 13 days of returning of the product, refund not processed by the company. I tried to contact the customer executives regarding it but they are not responding my call or email of mine. I have already sent minimum 5 mail and attempted to call for 3 days. Very frustrating service from reliance digital online service. Please do need full to my solve my problem.

I ordered 2 ton ac online and got it promptly delivered next day. But for installation no response either from reliance digital or whoever supposed to fix it. I understand from unreliable sources that it may take more than 4days for technician to respond. This seems to be the problem with reliance digital. They have no after sales support and they are happy having sold it. People should be wary about ordering /buying anything from them. They are not bothered about customer satisfaction. Thanks.

I am purchesing whirlpool washing mechines but still its not working more then 7 times i complaint in reliance store there is no respons in properly. Very bad productsthis is my no :[protected]

Hi team,

I bought an air conditioner after lock down and the product has been delivered on 22/05/2020 and raised a request for installation on 23/05/2020 and i tried calling there customer service number multiple times they are keep on telling the same thing it will happen in next 24 hours it is almost a week as of now there is no response and i have sent a escalation email to the team as per their reliance digital page but as of now there is no response request you to help

Thanks,
Prabhu teja koduri

I purchased ac from reliance digital showroom banjara hills hyderabad[protected]. They gave me commitment of installion on 24-5-20, if i get that order picked by me from there where house which is more than 40kms. I went and picked the product by my self. Its been 3 days now, no one has turned to my place for installation. Please do the needful at earliest. Iam very disappointed with the service.

Hi, my name is Ravindra Ranjan. I am from Patna(Bihar) and my home is in Rajiv Nagar locality. My nearest Reliance Digital store is in Patliputra(Uno Complex). I have bought many products from there, initially service level was very nice but now I think business has grown and they are no more bothered for service anymore. I had selected AC of LG company and wanted to pay through credit card and get the same converted into EMI, as I always do. But swipe machine was not working and it is not working even today. No one bothered to inform me same, I had to personally visit the store to figure it out. I thought of get it financed, but no one came forward to assist, and finally when after waiting for help I was leaving the store, a staff by the name Amit Jha casually asked what happened and after knowing the issue instead of help simply said ok and walked away. This shows they don't care. I don't know how much do customer service means to you, but for Patliputra it means nothing. They don't give damn to customer and customer service. Thought should bring in your notice the issue, may be you care. Thanks