Reliance Digital Complaints & Reviews

Date of Incident: 22.06.2020
Client Number: [protected]

I have purchased a new TV Set of LG Brand of model No. LG43 UHD Smart LED TV 43UM7600 at Reliance Digital store, Nacharam, Hyderabad vide Invoice No. [protected] . They had delivered the piece on 23rd June, 2020 for which your Technician opened the sealed piece on his own found and declared as defective piece. The same also informed to the company. After that Reliance digital people called us and said that they are taking approval for replacement with new piece in place of a defective piece and asked me whether any new alternative is required in place of that piece. I have confirmed that i will take the same piece. They have taken approval on 24th June, 2020 and informed that it will be delivered either 24th June, 2020 or 25t June, 2020 morning. On 25th June, 2020 (i.e., today) . But, when i spoke to them(namely : sindhya) about delivery they have replied adamantly that the delivery time is up to 22.00hrs in the night and will be delivered. Then i have requested them to take back the defective set and refund my amount to buy the set at another store . I have visited their store personally an discussed to take back the defective set and refund my amount. But, the store manager (namely : sai kiran goud)requested me that on apologizing about the matter and requested me to take the new set for which i have refused . But at the end of the day it was delivered for which i have signed as received . But i don't want to use the set even now as their service is very poor to respond my request. Hence, i am worried. Even now i would like to send back the set and interested in getting refund of amount. I have very strong feeling that Reliance Digital, Nacharam, Hyderabad Store has got a very poor team to address the customer and customer service and complaints. Advise and resolve .

The staff member of reliance digital store delhi laxmi nagar v3s mall.
They used such a very bad language in front of customer they abuse in a front of small child and always forcing to buy someone and called me without any purpose without my permission no value of time, no value of customer reputation, they are behaving like a fools or they are not profesional workers.
Name. Of such employees are
Shubham
Depender gupta
Anamika chauhan
Manish
They all. Are. Make. Bad environment of this store.

Money deducted from my credit card and emi started but product not delivered due to payment failed but money not reverted. Credit card bill generation date: 20th june 2020 product: epson l 3150 printer order number:rdf03081926 booked on: 13th june 2020 amount: 12, 999 + bank emi charges (120rs) impact : effected kids education and major impact on my office work called customer care: 20+ times response: e-commerce team will get back to you call received response: 0 times sent email: 10 times reply back from company: 0 times

Purchased new Jio M2 dongle from Reliance digital online on 12th June 2020 and same has been received from maithili signet Vashi on 13th June.
But same is not working from 13th June and gave written mail to your customers care I'd and also called to customer care as well as your Vashi store but not received any response from them.
I request you to do the needful and arange replacement urgently.

Date of the incident 20th june 2020
My self chetan reddy, i have visited the store to buy a mobile, i had faced really unprofessional staff there. The staff at mobiles section - he was not letting me buy the phone unless i purchase the 6month extra warrety (Which was actually free of cost after i booked the phone through pick up at store option then nd there), one of the guy was not having the sense of covid-19 nd was behavior was not proper (Plz check the cctv photoage at around 1.00pm 21st june) ; it was a bad experience for me because of those 2 people. That 1st person i mentioned was showing me with his hand (Again nd again) to his fellow staff nd saying something - he literally tried to embarrass me even at the exit counter (Security check)

I hv purchsed reliance reconnect tv 39 cm. It works only 4 years. Later back light gone. Complained customer care. Service engineer visited and told to replace tube, which costs rs. 18500 without warranty.
From other collegue, same feedback received.
It's my suggestion not to purchase reliance tv. Very bad experiance.

I order bajaj frio portable air cooler 5 days back, my invoice no is d09y[protected] order no is qscpl-dt. The cooler is faulty, throwing water all over, noisy and product quality is very bad. Its been 3 days i am calling reliance cystomer care to pick this item up, i've not got any response from. Their side,, no notification nothing... Very bad servics. Wants product to be taken back as soon as possible and initiate my full refund.
Thanku

Order no. Rdf03167106 booked on 17.06.2020 with 100% advance payment still not yet delivered on the given address, tried to call your customer care and econmerce team but no positive response. Just says thatt we are escalating and will revert back. Also mailed my query to both mail id which are mentioned on your portal under contact us, from there also no response, just got an message that "will get response within 8 hrs" but no response from there too. So put reminder and again a fresh mail again same response i got. Now please do let me know where or which site i have to go and place the complaint.

Prasad d
[protected]

Hi,

We raised the request ([protected]) for servicing and the engineer came and he did some cleaning work. After that ac was ok for two hours post that getting f1 display issue hence, switched off ac. Immediately the next day we called several times to the same engineer who came to our house. He did not pick our call then called his senior and asked to raise another request ([protected]) for the same issue. Another engineer came after three days and he told us that it will take another two to three days to repair as one part (Pvc) has to come from mumbai. Now it has been one week instead of two to three days but we are not getting any proper response from the engineer. Again they are saying to wait another one week till now that particular part is yet to receive.

Our ac was working fine after your engineer visit, it is not working. I can say that your engineer was not properly trained and he made some mistake in our ac. Who is going to bear all stupidity. We have two kids and they are not able to sleep properly due to this.

We have purchased reliance ac to get the better services however, our experience is bad. Even our relatives told us not to purchase a reconnect ac, as they don’t give proper servicing. We are struggling due to temperature and your customer service is pathetic. We have already extended our ac warranty.

Going forward, i am not going to tell anyone to purchase reconnect ac.

In short: your engineer came then our ac stopped working and we are not getting proper support from the reconnect service center.

Pankaj kumar bharti - [protected]

Thanks

We purchased a laptop on 23 rd march worth 35 k. We were supposed to get a router along with the laptop. We visited the store in the may, and they said they will give router post june 5 since they have no stock. We are trying to reach them over phone but not answerable. We tried reaching multiple times. Not answerable. This kind of service might not bring customers back.

Complaint against rconnect air cooler
I have purchased the above product in june 2020 after 7 days o[censored]se the water pump of cooler worked but 7 to 8 hours fan throw the water frant side so i call to customer care number are ct san j
Busy request to you solved my problem as soon as possible
Thanks
[censored]anshu ruhela
Near durga mandir pakbara moradabad pin code 244102 mob no [protected] [protected] email id [censored][protected]@rediffmail.com

Hello Sir/ Ma’am,

ORDER NUMBER : RDF02828019
My Mobile No : [protected]

I had purchased IFB 20SC2 Convection Microwave oven with Reliance Digital website and it got delivered at my Airoli, Navi Mumbai -400708, address on May 30.
When I opened the box, I noticed that, the starter kit is missing in the box, which was mentioned on Reliance Digital site, in product description [ Key Features ].
I had called Reliance Digital customer care on very same day of delivery i.e. on May 30 asking about the missing started kit [ PFA the call recording ]. The Customer care executive mentioned that he will forward the query to the concern department & they will get reply within 2-3 days. But there was neither a reply nor any complaint ID received .

I tried calling again on June 03 to check the status of my query, the attending executive asked me to drop me a mail to Reliance Digital Cust Care email id, with the photos of box content, hence attaching a photo herewith with the received box content : 1] A microwave oven 2] inside microwave, there were 02 grills, 01 baking tray, 01 user manual, 01 cleaning procedure pamphlet & 01 metal tong .

I have been calling till date several times to Reliance Digital customer care till date & every time i get a FALSE promises from the executive that he/she will arrange a call, but no one calls me, not even a single acknowledgement message is received

THIS IS PATHETIC SERVICE FROM RELIANCE DIGITAL.

Request you to look into my request & expect it will be resolved soon and I will be issued a starter kit as mentioned on the site.

Thanks & Best Regards,
Komal Labde
[protected]

I placed the online order for a home appliance on 13th june and paid full amount upfront for a 48 hour delivery. (Rdf[protected]
They have not delivered, or even sent a follow up sms or status till 17th june.
Their customer service is pathetic and do not know why it is not delviered.
Spoke to their supervisor mr. Lalit who does not have a clue either.
Several customer care executives promised to give a call back regarding resolution but never called.
Also, registered a complaint with them (Ref: edd[protected] but they have not taken a single action on this yet.

I'd like reliance to resolve this asap and provide compensation for the wasted time.

We all work hard to make a living. From that hard work money which we earn we by things with emotions and sentiments. I recently brought an ac (Panasonic) from thane ghodbunder reliance digital. Today morning i was expecting a delivery. Luckily i was down stairs when it arrived. But he way these people where unloading my property was way to unprofessional and not all handled by care. The dropped by ac too. For a min i thought it broke into two. Might have been as i didn’t unpack to see. When i told them what is the problem with you guys the delivery guys was like “apna thodi na hai, apne baap ka kiya jata hai”
When i reacted that i am the owner and i won’t accept this order and i will complain about you. He then replied “ja jo ukhadne ka hai ukhad le” i was so devastated. I might not deal with reliance digital ever will inform the same to my friends and family. Why you hire such people?
During this pandemic ppl are loosing job and getting salary cuts. He was not thankful that he has a job. This casual approach and pathetic attitude.. I can’t express in words what i felt.. The question is what if i wasn’t there? What if i had not witness that fall of my brand new ac.. I am sure they would have simply delivered it. Something of which we would have been unaware and then imagine few days later i will face issues with my new ac and the company will repair it not replace it. How would any of you will feel about this. Pls take this seriously. I am investing my time writing this.., hoping someone somewhere will read and take action.. Pls make customer experience good if not delighted.
Thank you.. I have a pic of those guy if you guys need it let me know..

We all work hard to make a living. From that hard work money which we earn we by things with emotions and sentiments. I recently brought an ac (Panasonic) from thane ghodbunder reliance digital. Today morning i was expecting a delivery. Luckily i was down stairs when it arrived. But he way these people where unloading my property was way to unprofessional and not all handled by care. The dropped by ac too. For a min i thought it broke into two. Might have been as i didn’t unpack to see. When i told them what is the problem with you guys the delivery guys was like “apna thodi na hai, apne baap ka kiya jata hai”
When i reacted that i am the owner and i won’t accept this order and i will complain about you. He then replied “ja jo ukhadne ka hai ukhad le” i was so devastated. I might not deal with reliance digital ever will inform the same to my friends and family. Why you hire such people. During this pandemic ppl are loosing job and getting salary cuts. He was thankful that he has a job. This casual approach and pathetic attitude.. I can’t express in words what i felt.. The question is what if i wasn’t there? What if i had not witness that fall of my brand new ac.. I am sure they would have simply delivered it. Something of which we would have been unaware and then imagine few days later i will face issues with my new ac and the company will repair it not replace it. How would any of you will feel about this. Pls take this seriously. I am investing my time writing this.., hoping someone somewhere will read and take action.. Pls make customer experience good if not delighted.
Thank you.. Both of them were stupid. Pls take action

Dear concern,
I had putted complain no# [protected] on 4th may reagarding ac. Executive visited and said one part is faulty and will replace with in 3 to 4 days. I spoke lots of time in call centere but no solution.
One month has gone but i am still waiting for response.
I am very strange this kind of servise is not expected from reliance. No body is bother about the complain and complain no# which is on 4th may. One and half month is gone and nobody is bother about that. Even ur area manager mr. Kapil he is not bother to respond my call as well whats app.
I am ur customer and taking followups and fade up totally to call and call.
I was forced to purchase that ac and sales person was saying that is reconnect ac which is reliance product, i do not have the words to say.

Dear Reliance Digital & Bajaj Finserv Team,

I am facing the problem since October 2019.
At the time of purchase nobody has told me about the sms which was sent by our registered number i.e. [protected]. So now 8 Months over today i am talk on phone to Mr. Mukesh Jha and some other person they told me that why you are not send sms its your fault. They told me about the coupon that if you are eligible then u got you are not eligible then could not got this coupon and also i am not got the cashback of Rs. 2500/- in our credit card also that was the same situation for the coupon and cashback also.

If they told me about the sms then why i am not send the sms, this is not my fault i am your valued customer and i purchased many products from reliance digital and i know that how to redeem and all etc.

So now i requesting you to please give the coupon and 2500/- cashback also as soon as possible and our 12000 coupon cashback + 2500 credit card cashback i.e. overall Rs.14500/- has been with you since 8 months. Who can bear his amount tell me.
I am writing many mails to you but my queiry has not been resolved yet.

First time i visited reliance digital store. And i feel very bad for service and not satisfied... I feel very worst experienc...

I have ordered a window ac on 16th may, but i cancelled the order on 17 that i want to upgrade the ac.

Even after cancelation on 31 may it shows ac delivered, i have called customer care several times that i don't got the ac and even the amount is not refunded.

From escalation team reena chaudhary keeps on telling lie that the refund is intiatied and you will get the refund.

Today's its exact one month niether i have got my refund nor the ac.

Now reena is not even answering.

Daily i stay around 2 hours on call to reach reena.

Pathetic you guys are horrible customer service fake company.

If i won't get my money i will go to consumer court

Register phone number - [protected]

Sir

I am a. Balasubramanian, working as professor at college of fishery science, sri venkateswara veterinary university, muthukur, nellore dt. Andhra pradesh,. I purchased one voltals 1.5 ton 3 star split a. C. Model 183v mzsb on 12.03.2020 from reliance digital, nellore. The product was supplied on 13.03.2020 and installed on 14.03.2020. But from the day of installation i. E 14.03.2020 the air conditioner is not working (Not giving cooling effect). So, i raised complaint with rescq of reliance service call centre. After two days 16.03.2020, one technician came and checked and said that everything is ok. Because of steel almiras in the room, there was no cooling.
But, it was not the case, i could found that the compressor is running less than one minute and shuts down. So, i immediately again contacted call centre on 21.03.2020 and raised another complaint no. [protected]. On 22.03.2020 one technician came and examined and left. Afterward no technician is turned up due to covid lock down from 24.03.2020 onwards. On 24th and 28th march, i received one message from voltas company stating that reschedule the service call for sending the technician again. Accordingly i tried to contact the service centre, but no response due to lock down saying that stores closed. Again on 25th april, 2020, i raised complaint no. [protected] online to reliance digital customer care but no technician was turned up due to lock down. So i again i raised on another complaint no.[protected] on june 5th, 2020 asking replacement of a. C. But my a. C is not yet either repaired or replaced by the reliance digital service centre. I brought the same issue to the sale point of reliance digitial, nellore on 10th june 4th but no response for replacement of a. C. The cost of the a. C is rs. 42, 690 including one year additional warranty and stabilizer.
My grievance is that we entire family is suffering without taking any benefit of buying a. C from 16th march to till date 16.06.2020 (Last three months), it put us lot of mental depression and agony. My children suffered due to summer heat and rashes because of non functioning of voltas air conditioner purchased from reliance digital, nellore. Futher, very slow response and negligence from the company people pained us lot.

Major problems of the a. C are:

1. External unit pcp board is not working and to be replaced.
2. Indoor unit has completely damaged or unfurnished evaporator fins and looks like damage one or faulty one.
I therefore humbly request that necessary action may kindly be initiated against reliance digital, nellore for replacement of entire unit of air conditioner at the earliest

Yours faithfully
Consumer: a. Balasubramanian
Flat no. 306 skyline towers,
4th lane, haranathapuram
Nellore 524 003
Andhra pradesh