Reliance Footprint — product returned but refund not received

Address:

781005

I have ordered 2 nos shoes from reliance footprint, but the sizes were bigger so i returned it
Order #[protected]
Placed on october 23, 2016 6:57:54 pm ist
Hi-attitude women gold wedges
Size 7 ₹499.00cocoon women red wedges
Size 41 ₹519.65₹1, 018.65₹0.00₹75.35grand total₹1, 094.00.
So i return the same and ask for replcement but it was not possible they said. And confirm me the receive of the product at their end. They have asked for a/c details for refund but still they have not refund. Again i call customer care they said they will refund within today days.
I put a maill on 08.01.2017 [protected]@reliancefootprint.com as i have receive mail from this id asking for a/c detail, but i do not receive any reply.
So, again i forwarded mail on 20.05.[protected]@reliancefootprint.com for not receiving the refund, but they do not bother to reply or refund.
As i do not receive my refund from a company reliance footprint after follow up for several times. I finally had to knock your door. Kindly look into the matter and take immediate action and help me for receiving my refund which is my hard earn money.
Hope for the action at the earliest as its already been above 1yr.
Thanking you
Consumer
Sweata ghatani
Guwahati