[Resolved]  Reliance Footprint — terrible quality of shoe

Address:

Thiruvananthapuram, Kerala

I bought a hush puppies shoe worth Rs. 3692.00 on Mar 02 2013. The shoe sole developed a big crack, leaving it unwearable. I am surprised at this since I use it as a office wear and this happened within 10 months. I never had such an experience even with shoes purchased from local stores, which costs only a fraction of what I spent for this.

This was bought from reliance footprint showroom Pattom, Trivandrum, Kerala. I raised this complaint on Feb 01 as per the retailer's advise. I had sent email to [protected]@ril.com as directed by the retailer. I am still waiting for a response.

I did not keep the purchase bill. But I have the credit card statement which proves the date, amount and Reliance footprint store which indicates the purchase.Today retailer has confirmed that they could not find the bill details and they cannot do anything to help me with this.Reliance footprint customer service has not responded even after my repeated emails to them.

And I could find lot of complaints related to reliance footprint in many websites.