Reliance General Insurance — Car accidental damage(Claim no [protected])

Address:

New Delhi, Delhi

Hi, I have filed a claim for car accidental damage after my car DL 6 CM 1763, met with an accident. An auto rickshaw coming from opposite side brushed left side of my car and while trying to avoid that my car got rammed on the bumper guard of a SUV(Scorpio) moving ahead of my car on 3rd May, 2015, Below are the points towards which I want to draw your attention. 1. Surveyor(Manish Tiwari, contact # [protected] ) denied claim on damage on the left side of the car, saying it was an old damage and only acknowledged the claim for front damage only. The damage on left side is the major damage both doors got deeply scratched and sheet came off beside the second door. However, front damage is minor, the bumper got scratched below the left headlight and headlight cover got cracked a little. 2. Though the surveyor is following up the case from very first day(03rd May), he surveyed the car only on 6th May though he was in the same area on 05 May. He called me up on 05th from another workshop(which surveyor suggested) in the same area but he didn't go to the workshop where I left the car for repair which is just a few meters away from the workshop from where he called me up. 3. When I objected the surveyors findings, he gave his supervisor's(Praveen Sharma) number([protected]) but I still didn't get any resolution from him as well even after 2 days of follow-up with him. 4. Why do I have to suffer because of the incompetent surveyor and his supervisor? 5. Is this because of the nexus between the workshop and surveyor, I am suffering? Request you to look into this matter and do the needful. Thanks, Rajiv Contact # [protected]