Reliance General Insurance — Claim issue

Address:Srinagar
Website:reliancegeneral.co.in

I have intimated a claim on 16 feb 2023 i was riding and suddenly a pathole come in road a car was driving in front of me he suddenly turn left i could not balance and went into the pathole and damged both of the alloys of my bike.after the survey done by your surveyor he is saying alloys are not covered in your policy i have a zero dep policy why they are not covered in my policy.
details attached

policy no[protected]

shahnaz hilal

mobile no [protected]
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