Reliance General Insurance — Company not addinf pre existing diseases and issues with GRO- Pratik Prasun and Anil Chandani

Address:

Mumbai

My father's policy is with Reliance General Insurance since 2022 under policy no[protected] and now policy no.[protected] for Insured- Jai Kumar Gulati

The company has been harassing me and my senior citizen father by not adding his pre existing diseases in he policy.

The diseases were earlier not added in the policy because of the fault of an employee- Sneh Lata. I had raised a claim for my father in Jan 2023. Since then i have been dropping mails and messages to GRO and Anil Chandani to add the pre existing diseases. Though the claims were settled by the company after months of fight but they are now asking irrelevant documents and after questioning them they have stopped reverting to calls/ mails and text messages.

They are not communicating so that i can provide them relevant documents and close the case, neither they are confirming if the pre- existing diseases will have a waiting period.