Reliance General Insurance — insurance claim not given

Address:Mumbai City, Maharashtra, 400601
Website:www.reliancegeneral insurance.com

It has been over two months that i am trying my desperate best to get claim for my car claim no-[protected]:[msgid - 2077543]: i was given a sanction claim amount of 59000 as against 1l ac 88 thousand. After deliberations it was increased to one lac one thousand.

I am told the balance is not to paid for following reasons

One : i have a zero deprecation policy - in this case as the term implies, zero depreciation cover promises comprehensive coverage without factoring in for depreciation. If your car is damaged following a collision, for instance, and you file a claim, the insurer will cover the entire cost. Mine was not an accident buy flooding.
Second the ecm replaced is plastic. The ecm is basically an on-board computer in your car — it's composed of hardware (A pretty standard circuit board) that's encoded with software (A program that tells the car how to run). How is it plastic?

Third bcm is plastic part. The body control module is a computer which controls many things in your car not directly related to the engine. Instead of large wiring looms circuits all over the car all the buttons connect to a single computer which in turn turns on the headlights, open the windows, control the central door locking, etc. How is this plastic?

Pl look into the matter urgently as my car is in garage and i am not able to get it back without the claim amount.

It has been over two months now

Awaiting an asap response
Was this information helpful?
No (0)
Yes (0)
Reliance General Insurance customer support has been notified about the posted complaint.
Nov 23, 2017
Updated by Surbhi Mishraa
RESPONSE FROM RELIANCE
We have shared our final decision on 16th November 2017 after a detailed review with our claims assessor, head of Motor Claims as well as Ms. Lekha Bharathan. Components such as ECM made of Composite parts like plastic/rubber/fibre and metal (Combination of metals) has lesser strength and easily breakable in nature are subjected to 50% depreciation (same as plastic)- HOW METAL IS PLASTIC?

We have further attached the policy copy for your ready reference, you have not opted for a nil depreciation cover.

Please treat our email dated 16th November 2017 as the final decision of the company.
We would also like to re-iterate that we have received documents from you however KYC documents and mandate form (shared on 16th November 2017) are still awaited in order for us to transfer the settlement amount of Rs. 1, 06, 147/
Nov 30, 2017
Updated by Surbhi Mishraa
Just because you do not want to pay... i have a mail that mine is zero depreciation policy and now you say it is not. You are taking metal and electrical parts as plastic. How strange . Pl relook urgently. three months and i am still waiting for the claim
Complaint comments 

Comments

Dear Surbhi,

As communicated to you earlier as your policy is not a zero depreciation policy so you need to bear the difference amount.

Regards,
Reliance General Insurance
Dear All,

I am sending reminders because the claim amount decided by you all is incorrect. You cannot take electrical components and metal as plastic and deduct 50%. 10% i can understand but not 50%. So please revise and send the claim amount urgently. It has been over three months now.

I have checked the same with L&TCar Insurance which i have for my Skoda Rapid .

Pl recheck
Regards,
Dr Surbhi
Surbhi Mishraa's [Complaint's author] reply, Nov 30, 2017
Just because you do not want to pay... i have a mail that mine is zero depreciation policy and now you say it is not. You are taking metal and electrical parts as plastic. How strange . Pl relook urgently. three months and i am still waiting for the claim
I pankaj kumar yadav my car policy no.[protected]
Meri car claim ke liye mera server ka no.[protected] jo help line se mila Mr. Vinod kumar hai iska baat karne ka behaviour very bad
Please submit my complaint
My.mobile number is [protected]
Please action this person
Thank you

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance General Insurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    469
    Pending
    0
    Resolved
    236
    Reliance General Insurance Address
    C- 42, Pawane,T.T.C, Industrial Area, M.I.D.C, Turbhe, Navi Mumbai, Maharashtra, India
    View all Reliance General Insurance contact information