Reliance General Insurance Complaints & Reviews

Address: India

Claim number:- [protected].

Msgid - r4105645

Certificate no.[protected]
Group policy no.[protected]

As per the insurance document, no claim money is paid to me. They are keep on asking documents. I already provided them a month ago. There is no response from them. I always have to email them. If i call they ask to drop an email.

Attaching the insurance document...

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Iam submitted mark exit in the pf portel but no response

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I filled a travel claim in the month of march. First, they asked me to submit all my documents. I posted on my docs on 21st of march. Due to lockdown, the offices got closed and when i tried following up. They told me to email all my documents. After emailing the docs, it’s been more 3 months i have been following up with there team but whenever i call the customer support team says that we have received all your docs but the claim has not received it. You have to resend the docs. It’s been more than 10times i have send my documents copy but the claim team has still not resolved my claim. Instead they tell me to wait for 3 days, 7 days but nothing happens eventually. The customer support team just says that we are escalating your claim but nothing happens. This is pathetic. Worst insurance service i have ever received. Please refund the customers money because that why they buy your insurance for.

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Address: Keshavnagar, Mundhwa

Sir/madam,
I have paid the asianet broadband bill with order number[protected] on date 10/07/2020 time 11.03pm

I am not interested for the insurance said above in the subject. Kindly cancel the "home burglary insurance" of rs. 2 lac of 1 year for rs. 199 which added by default, it is ticked in check box automatically. I also request you to refund ₹ 199 into my bank account or paytm wallet.

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Address: New Delhi

Claim no. [protected]
Sir,
I am writing this letter to inform you that my car dl8cau 1781 (Toyota fortuner) model 2018, was insured with your company on 18th may 2018 (1st-time rti) and 11 may 2019 (2nd time) for rti sum insured rs. 36, 59, 543/- by galaxy toyota. The said car was stolen at night on 19th november 2019 car was parked in front of my house, and it was properly locked. I have already taken the issue to the police station by filing an fir, fir no 040683/2019 on the 20th morning. The same day surveyor (Amit kumar) visited and done all the formalities. I have signed the bunch of papers and given back to surveyor, he has also given me regular typed forms which i have to type on stamp papers, some typed format i have to give on my letterhead, some letters for speed-post to ncrb, letter to vijaya bank from where the car was financed, letter to insurance co., letter to rto for intimating theft. Both the car keys, rc. Blank signed form 29, 30. on 23/11/2019 surveyor again visited and collect all the pending docs. As per procedure of court within 60 days i received the pdf of no trace report which was also informed on whatsapp and speed post to surveyor's office. it has been almost eight-month since the theft took place but the car has not been secured yet. So i kindly you to process and expedite the prepayment of the insurance claim for the same. The necessary description of documents is being enclosed with this letter.
Regards
Naveen kumar malhotra
[protected]

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Address: Nalasopara

Payment recvice policy covid 19 rd 2219 no ensue
My policy caller nobody can t ans Reliance properly very help less about with this problems my [protected] policy shilpa a singh it a new application any can help plz

Reliance General Insurance customer support has been notified about the posted complaint.

Jul 04, 2020

Updated by jeet30 singh Plz refund my money or make it my policy

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Address: 2nd floor, Homeopathic College Road, 5, Janpath Rd, Unit 3, Bhubaneswar, 751001

I had a car insurance with reliance. Policy number:[protected]. On 26thoct2019, i had a terrible accident with my family in a place called soro, in orissa, while travelling to kolkata by car rom bangalore. Anyways after recovering from the trauma i sent them all the documents and applied for total loss as the car was beyond repair. That was confirmed by the car workshop manager. The reliance people unnecessarily delayed the process,...

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Address: Siliguri Getanjali Complex, Siliguri-734001

Sir/maam,
I reshma biswakarma resident of sikkim, work in nhidcl as a sit e engineer grade - ii, would like to inform you that i have renewed a insurance of my vehicle ecosport ford titanium on 19.02.2020 of rs.30, 911/-.
2. On 27 05.2020 i met an accident at tadong metro gangtok sikkim and due to heavy rainfall.
3. On 28.05.2020 i have given my vehicle to sharsford ranka road for repair.
4. Inorder to get the insurance for my vehicle i have contacted reliance insurance agencies mr. Subrata roy, he has collected all the information but he did not behaved nicely to customer, eeven he did not coordinate with the person from workshop.
5. Estimate was sent to him from workshop and by me also but he has canceled most of the parts which was already damaged. Due to covid-19 he could not able to come but he has supposed to do survey with the help of third party but he did not.
6. Considering his carelessness and misbehavior towards customer, in coming future relinace insurance will loos marketing.
7. Now the vehicle has been repaired and the estimate of rs 65, 000 was made, copy of bill was already sent to mr. Subrata roy.

8. Considering the above mentioned facts you are requested to do a needful.

9. And also. After seeing the behavior of agency, i will not do further insurance from reliance.

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Address: Reliance General Insurance Company Limited,Reliance center,South wing, 4th Floor, Off. Westren express highway, Santacruz East MUMBAI MAHARASHTRA 400055, INDIA

I received my Reliance General Insurance Policy :[protected] – SANTHOSH KUMAR R. today.(RELIANCE COVID-19 PROTECTION INSURANCE)
Unfortunately my Date of Birth, address and Gender is not Mentioned in my Policy Certificate
I need to reissue my policy including Date of Birth, Address and Gender or relevant details...

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Address: Reliance General Insurance Co. Ltd Reliance Center Santacruz, South wing, 4th Floor, Off the western express highway, Santacruz East, Mumbai - 400055. [email protected] Contact number -18003009, 7400422200

I was having a motor insurance policy #[protected] with reliance general insurance

Claim # [protected] for my policy but to date, the company has not paid me a single rupee for that claim and closed the claim. Without any inspection without any payment and the insurance claim has been closed. The claim was closed by reliance company without intimating me nor they have paid me a single rupee for the claim. The company did not send me the claim status and nor the rejection letter/ email reason for rejection of the claim. Hence to date, the claim is "unpaid" i want the company to pay me the claim amount or issue an ncb letter.

Moreover, if the claim is not settled nor paid then how can that be counted as claimed? It was just a query and reliance company executive registered it as a claim and also closed it by ignoring it, and now i get the reply that reminders were sent to me but in fact, neither i received letters from rgicl nor your verifier/surveyor showed up and so i did not proceed further for claim documents requirements hence this cannot be counted into claims.

Either the company should pay me for the claim or issue an ncb letter

*do not buy reliance general insurance* its a fraud company

Regards
Ramesh manjule
[protected]

May 24, 2020

Complaint marked as Resolved

Reliance General Insurance customer support has been notified about the posted complaint.

Apr 22, 2020

Updated by RupeshManjule Still, Reliance General Insurance company is not issuing the NCB letter and not agreeing that the claim was not settled still giving the same excuses
Reliance General Insurance is a CHOR and THUG company

Regards
MR. Manjule

Verified Support

Apr 23, 2020

Reliance General Insurance Customer Care's response Dear Rupesh,

We regret the inconvenience being caused to you. We would investigate the details and get back to you at the earliest.

Regards,
Team Reliance General Insurance

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Address: 700055

The policy was opened on 17th march2010 and only one premium was paid. Now the status shows its been lapsed and can't get the accumulated fund rs.78952 amount back unless new policy open where to link attach to activate. The premium amount is not small its 30k. If second premium is not paid you should cancelled the policy and refund the first premium. You can charge penalty on the amount but its not like we can't get the paid amount back....

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Address: Thapar House, 4th Floor, 163, S.P. Mukherjee Road, Kolkata, West Bengal, 700026

I have insured my car with reliance general insurance and it have been 4 years that i remained with same and did not change my insurance company. Recently my car had an accident on 17/2/2020 later to which i registered a claim with reliance general insurance under claim no. [protected] on 19/2/2020. After which i received a call from an unknown number [protected] introducing himself as bishnu prajapati the surveyor of reliance general insurance. He informed me that my detailed description of loss/damage mentioned in claim is not complete and inadequate. To which i requested him to accept my apology and promised to submit a re-declaration of same to him within next 48 hours. But when i reached him to submit a re-declaration as promised that's when they started harassing me. They started transferring my case to one another preventing me from submitting a re-declaration (Pictures attached). While they kept me busy here on the other side they rejected my claim due to improper declaration. I request reliance general insurance company to not practice such unethical and unfair practices with their customers. And indemnify my loss for which i bought their insurance and paid premium to them.

Reliance General Insurance customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

Reliance General Insurance Customer Care's response Dear Ram,

We understand your concern and regret the inconvenience. We would check the details and get back to you at the earliest.

Regards,
Team Reliance General Insurance

Mar 04, 2020

Updated by Ram Kumar Bihani To whom It May Concern

On 2nd March' 2020, I received a Call from Reliance General Insurance customer care. With high grievance, I am forced to write that Reliance General Insurance Customer Care is highly Unprofessional and Unethical with its Customers upon whom I had put my trust and done my insurance with among number of other available
insurance companies.

The Customer Care representative that called me regarding my complaint and who supposed to provide assistance and resolution to me was instead rude and focused on justifying their act of rejection of my claim due to improper declaration. I now realize that there can be quite a few like me suffering due to such Unprofessional and Unethical behavior of Reliance General Insurance Company.

First, The surveyors of Reliance General Insurance who are non cooperative with Customers.
Even after giving due feedback to his intimation regarding improper declaration does not gave me chance to submit re-declaration. No verbal statement taken from the customer by surveyor and When I tried to reached them to submit my re-declaration in writing no response to call. And above all they started to transfer my case to one another. Such harassing people whom we have to deal with.

Then, Reliance General Insurance Company.
No intimation regarding the claim process being provided to customers as other Insurance Companies who provide details on mail, phone number and other registered modes. Their Only point of contact is surveyor who is non-cooperative.

Due to ignorance of surveyors, Its the customer who suffers and cheated. And company seems to promote such behavior. Totally dissatisfied and disappointed.

Looking for a genuine reply, I hope company would take necessary steps against such unethical practices and ideally reimburse my loss.

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Address: Bangalore, Karnataka, 560016

I purchased on line vehicle insurance from reliance while i selected previous year non claim discount of 50 percent as i didn't claim anything in previous year. After i made payment and received the policy.. Now reliance executive asking me to pay additional rs 703. These is completely cheating the customer. I said i do not want pay any additional amount as i paid more than what other insurance company offered me. Now they suggested me to buy new insurance from other providers and then cancel the reliance insurance. I did the same. I purchased new insurance from other providers and requested for cancellations. Now reliance people' are not cancelling the insurance that i purchased from them and refund my amount that i paid to them. These is completely unethical and cheating the customers. I would request to take necessary action to cancel my car vehicle policy with reliance and refund my amount
My car vehicle insurance policy number with reliance[protected]

Jun 1, 2020

Complaint marked as Resolved

Reliance General Insurance customer support has been notified about the posted complaint.

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Address: A-2, Kanak Society, Ved mandir road, Kankaria, Ahmedabad, Gujarat, 380022

[protected] ko meri i-20gadi ki ek tmpo se halki takkar hui sirf headlight damage hui maine 14december ko hundai garege men claim ke liye gadi rakhi sarveyer ne sarve kiya phir garege walon ne advance manga jabki policy cashless thi maine bola approwal milne ke bad kar dena main advace nahi dunga to relaince ke admi ne bola ki to yah kes investigation me dal dunga. Maine kaha agar ek mamuli headlight ka damege ka investigation hoga to kar lo phir sab detail maine de diye par abi tak kes latka rakha hai (2month gone) agar advance dekar bill ban jata to sab milbantkar pas ho jata.
Hdfc se relince men convert kara ke galti ki costmer cayar me kam se kam 10se20bar complent ki par koi responce nahi mila
Aasha kata hun is kes ko re investigat karvaye new team se

Reliance General Insurance customer support has been notified about the posted complaint.

Feb 11, 2020

Updated by raichand pincha NEW LETTER RECEIVED TODAY BUT YET NOT RECEIVED CLAIM APPROWAL

Feb 13, 2020

Updated by raichand pincha NEW LETTER RECEIVED TODAY BUT YET NOT RECEIVED CLAIM APPROWAL DO TEEN DIN MEN EK LETTER
MILTA HAI 10 SE 15 LETTER COLLECT HO GAYE HAIN PER APPROWAL NAHIN MILA ABHI POLICY KO RELIANCE
SE KISI DUSARI COMPANY ME TRASFER KARVANA HI VIKALP RAH GAYA HAI
SOYI HUVI TEAM SE REQUEST HAI KI KAM SE KAM JABAB TO DEVE THANKYOU

Feb 15, 2020

Updated by raichand pincha TODAY ANTHER NEW LETTER RECEIVED TODAY BUT YET NOT RECEIVED CLAIM APPROWAL DO TEEN DIN MEN EK LETTER MILTA HAI 10 SE 15 LETTER COLLECT HO GAYE HAIN PER APPROWAL NAHIN MILA I
SOYI HUVI TEAM SE REQUEST HAI KI KAM SE KAM JABAB TO DEVE THANKYOU

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A

Ajit Gajjar

Mar 10, 2020

I renewed insurance for my Activa GJ01LP0611 & got policy but still renewed policy is not responding to DigiLocker. Earlier expired policy was responding. Do needful on top priority. AJITKUMAR BHAILALBHAI GAJJAR

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Address: Pune, Maharashtra, 412202

My name is mr. Ranjit sukhdeo raut holding policy[protected] named as reliance general policy and son of mr. Sukhdeo changdeo raut. I have taken reliance general policy for my father and mother (Joined policy).

Below are the policy details -
Policy name : reliance general policy
Policy number :[protected]
Name : sukhdeo changdeo raut
Email id: ranjit. S. [protected]@gmail.com
Claim...

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Address: Hyderabad, Telangana, 500090

This company doesn't have a proper customer service, they give false promises. It happened to me twice. Last time when i raised a claim they took one month to resolve it. And yesterday when i raised one more claim they said it will be don't within 24 working hours but still they survey not yet completed and it costing me money. When i contacted the support they came up saying internally it will take time for us to do things as we have huge customer. If you cannot handle customers then why you fooling us with faalse promises.

Jan 5, 2020

Complaint marked as Resolved

Reliance General Insurance customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Reliance General Insurance Customer Care's response Dear Mohsin,

We regret the inconvenience being caused to you. We would investigate the details and get back to you at the earliest.

Regards,
Team Reliance General Insurance

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Address: 9, BALBHARATI CHS,CHHEDANAGAR, NEAR AMAR MAHAL JN, CHEMBUR, Mumbai City, Maharashtra, 400089

The customer service is worst and the surveyor of my vehicle is non-cooperative and does not respond at all. No intimation regarding the claim details are provided, no verbal statement taken from the customer by surveyor, no response to the call. Such uneducated people with whom i had to deal with. Totally dissatisfied and disappointed. Surveyor name 'omkar channe', thane office. Motor claim no. [protected].

Dec 20, 2019

Complaint marked as Resolved

Reliance General Insurance customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Reliance General Insurance Customer Care's response Dear Sabarish,

We regret the unpleasant experience. We have noted your concern. We will get back to you at the earliest.

Regards,
Team Reliance General Insurance

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Address: Reliance center, Western Express Highway, Santacruz East, Mumbai 4000055, Mumbai City, Maharashtra, 4000055

Sir,
I have a car insurance with bajaj allianz (1 year od and 3 years tp policy. After one year, i have switched to reliance insurance, they give me comprehensive od and tp policy and told me to contact bajaj allianz for refund of 2 years remaining policy. The reply comes from bajaj is that the refund shall be paid by reliance, their policy will be in force. I complain to reliance, after 10-15 days, they told me to pay the premium of tp policy only on 11 th oct and also told me they will cancel the previous policy. After that none can answer my phone or email. I am yet to get the refund. At present i am holding 2 reliance policy for the same car. Pls take action against reliance general insurance. Previous policy no generated on 10 th sept 2019 is :[protected]Premium rs. 8695/-) and the second policy generated on 12 th october is :[protected]Premium amount rs. 4452).. They need to refund rs. 8695/- reliance service request id is :[protected]
Thanking you,
Yours faithfully,
Mafuja khatun,
M [protected]

Dec 10, 2019

Complaint marked as Resolved

Reliance General Insurance customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Reliance General Insurance Customer Care's response Dear Mafuja,

Sorry that we gave you a reason to be upset with us. We would investigate the details and get back to you at the earliest.

Regards,
Team Reliance General Insurance

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Hello Team,

I fraud happen with me through your one of the agent advisor Mr North India Finserve Pvt ltd firm. They called me and told me that they are calling from General Body of Insurance Council, ( GBIC) pretext, last year. I had a, ongoing issue with my Insurance policy & they asked the details & claimed that Future Generali can help & can retrieve all my money from an insurance firm. But for this I need to opt for a...

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Address: Rajasthan galli, Gangakhed dist. Parbhani, Parbhani, Maharashtra, 431514

Sir,
I have insured renault kiwid rxt with your solapur vide policy no.[protected] for the period : from :23/10/2017 to 22/10/2018 name of insured = mr. Jayprakash omprakash dad
Eng. No. E174986
Chasis. No. Meebba008ha539917

So request to you piease issue nc......

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Reliance General Insurance Complaints & Reviews

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Reliance General Insurance reviews & complaints page 5

Insurance not paid.

PF

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refund of claim

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Refund my 199 rs

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claim no 3219003189

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I'm did payment for Reliance General insurance covd19 rs 2219 this payment recvie

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car insurance claim not received. insurance number: 920221923110041221

complaint about agency mr. subrata roy claim dept.

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My Date of Birth,address and Gender is not Mentioned in my Policy Certificate

claim not paid

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reliance super invest assure plan

unfair rejection of claim.

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car vehicle insurance with reliance

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not found approval for claim for 2 months

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reliance general insurance - reimbursement & policy cancellation issue - sukhdeo raut policy no - 170191928451000370

this company doesn't value the customer service.

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motor claim

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refund delay

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fraud policy sold by mr north india finserve pvt ltd

ncb confirmation

Reliance General Insurance Complaints & Reviews

File a complaint to Reliance General Insurance

Reliance General Insurance reviews & complaints page 5

Insurance not paid.

PF

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refund of claim

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Refund my 199 rs

Post your Comment

claim no 3219003189

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I'm did payment for Reliance General insurance covd19 rs 2219 this payment recvie

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car insurance claim not received. insurance number: 920221923110041221

complaint about agency mr. subrata roy claim dept.

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My Date of Birth,address and Gender is not Mentioned in my Policy Certificate

claim not paid

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reliance super invest assure plan

unfair rejection of claim.

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car vehicle insurance with reliance

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not found approval for claim for 2 months

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reliance general insurance - reimbursement & policy cancellation issue - sukhdeo raut policy no - 170191928451000370

this company doesn't value the customer service.

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motor claim

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refund delay

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fraud policy sold by mr north india finserve pvt ltd

ncb confirmation

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