Reliance General Insurance — unfair rejection of claim.

Ram Kumar Bihani

Address:

Thapar House, 4th Floor, 163, S.P. Mukherjee Road, Kolkata, West Bengal, 700026

I have insured my car with reliance general insurance and it have been 4 years that i remained with same and did not change my insurance company. Recently my car had an accident on 17/2/2020 later to which i registered a claim with reliance general insurance under claim no. [protected] on 19/2/2020. After which i received a call from an unknown number [protected] introducing himself as bishnu prajapati the surveyor of reliance general insurance. He informed me that my detailed description of loss/damage mentioned in claim is not complete and inadequate. To which i requested him to accept my apology and promised to submit a re-declaration of same to him within next 48 hours. But when i reached him to submit a re-declaration as promised that's when they started harassing me. They started transferring my case to one another preventing me from submitting a re-declaration (Pictures attached). While they kept me busy here on the other side they rejected my claim due to improper declaration. I request reliance general insurance company to not practice such unethical and unfair practices with their customers. And indemnify my loss for which i bought their insurance and paid premium to them.

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Reliance General Insurance customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

Reliance General Insurance Customer Care's response Dear Ram,

We understand your concern and regret the inconvenience. We would check the details and get back to you at the earliest.

Regards,
Team Reliance General Insurance

Mar 04, 2020

Updated by Ram Kumar Bihani To whom It May Concern

On 2nd March' 2020, I received a Call from Reliance General Insurance customer care. With high grievance, I am forced to write that Reliance General Insurance Customer Care is highly Unprofessional and Unethical with its Customers upon whom I had put my trust and done my insurance with among number of other available
insurance companies.

The Customer Care representative that called me regarding my complaint and who supposed to provide assistance and resolution to me was instead rude and focused on justifying their act of rejection of my claim due to improper declaration. I now realize that there can be quite a few like me suffering due to such Unprofessional and Unethical behavior of Reliance General Insurance Company.

First, The surveyors of Reliance General Insurance who are non cooperative with Customers.
Even after giving due feedback to his intimation regarding improper declaration does not gave me chance to submit re-declaration. No verbal statement taken from the customer by surveyor and When I tried to reached them to submit my re-declaration in writing no response to call. And above all they started to transfer my case to one another. Such harassing people whom we have to deal with.

Then, Reliance General Insurance Company.
No intimation regarding the claim process being provided to customers as other Insurance Companies who provide details on mail, phone number and other registered modes. Their Only point of contact is surveyor who is non-cooperative.

Due to ignorance of surveyors, Its the customer who suffers and cheated. And company seems to promote such behavior. Totally dissatisfied and disappointed.

Looking for a genuine reply, I hope company would take necessary steps against such unethical practices and ideally reimburse my loss.